“After reading the number of dissapointing i can only speak as i find and say that i have been averageing two orders a month since March and yes some have been a little slow but i put that down to the situation we find ourselves in and one order went astray,i emailed,they replied within a few days and a credit was issued,also quality has not been an issue.So far so good and i hope it lasts.”
“Ordered for second time from here first time variety of seeds which are starting to show which is positive, nothing from others but might be a bit too early. Pleased with what I received. Ordered bedding plugs told 21 days but first lot came within 6days. Very impressed with service.”
“I ordered plants a couple of months ago one product was delivered in a very poor condition but no sign of the rest. Whilst understanding that things are difficult for every company st the moment I find it unforgiveable that Thompson and Morgan take money from your account on receiving an order and hold on to it with no concern about the fact that plants arrive so late and in a bad condition whilst knowing we have no way of contacting them”
“- Delayed posting of items
- Poor packaging resulted in damaged plants on arrival
- No communication (phone lines turned off and won't respond to emails)
- Some plants dead on arrival
Spent £140 on plants, and almost everything is ruined.”
“I ordered 100 fuchsias from T & M and my order arrived well within stated time. All plants were well packaged with plants in excellent condition. Roots were moist and plants had picked up from transportation within 24 hours. Many Thanks.”
“Not happy with this company at all this year, plants are late arriving and when they do arrive they are in poor condition 24 petunias , we'll be lucky if half survive,we had the same experience last year but didnt do a review but we definately will not order next year, Thompson and Morgan used to have a good reputation but according to previous reviews, not any more.”
“I have placed two orders, I have received my second order, but no sign of my first order. I had confirmation email for both orders. Have sent two emails but no reply. The two hanging baskets I received had quiet a few stems that had been broken off I dare say they had been rolling around in back of van, with not a lot of care taken, if your using a parcel delivery company what do you expect . People pay good money and expect a good service and plants delivered in a good condition.”
“One is too many. Spent £99 on plants and those I have received are in extremely poor condition. Dead, diseased and generally poor condition. Most aren't going to make it. Complained about first batch of begonias 24 knackered plants - no response. Second batch of geraniums - 3 trays knackered and one passaable. Will never ever use them again and I suggest you don't either.”
“received the second part of my order 24 /04 /20 zonal geranium plugs ,very poor anaemic looking pale and insipid 2 cm tall the worst I have had from T&M tried email to customer care ,no reply
I don't think they can blame corona virus if you read these reviews this has been going on since before it started
pity I didn't read them sooner
I don't hold much hope for my tomato plants”
“ordered compost middle of March still not arrived. yet I keep getting emails about plants no good without compost!!!
Noone replies to emails no chance on phone have requested a refund heard nothing.Very poor customer service. never order form them”
“Totally Disgusted! Order fushias and petunia for hanging baskets not cheap photos looked lovely . Received one slim box of fuchsias that were not only so tiny but broken the couple that had leaves and bone dry!! They have not survived and I have now written 3 E mails no reply and no sign STILL of petunias!!stay well clear of this company I’ve been robbed and ignored!!”
“I placed an order for Two Cordyline pink passion on the 5th April( £45 with postage) I was Told my order would be with me in 21 days. I've had no feed back apart from an automated reply to an email I've sent. They are still taking orders which is unbelievable. I will never use this company again. Oh the power of social media!!”
“Appalling experience. Fuschia plants were terrible. Out of 20 maybe 5 that will live. Begonia tubers puny. They took so long to arrive I ordered from elsewhere. You are not able to speak to customer services.”
“On 23th march last ordered by telephone 3 tomatoe plants as advertised in the Daily Telegraph.
My bank statements confirmed that payment of £9.94 was made on 24th March.
Since then I have heard NOTHING. Please may I have one, or a refund in view of delay. John Foley Hampton mx”
“Very disappointed in T&M ,ordered 6 tomatoes and 3 pepper plants 5 weeks ago to date received zilch 0 .sent email a week ago no reply.
Getting in touch with pay pal !”
“Received fuchsia plugs yesterday.plugs mainly blackened rotten leaves, out of twenty might save three doubtful.
Also had a mixed order of fruit plants through QVC. Not impressed .feel its wasted money. QVC are contacting them for replacements ,still waiting.
direct order of fuchsias two emails no response. Will not order plants again.”
