Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 588 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 588 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrived dead. Plants dispatched prior to bank holiday weekend, over a week in transit”

Thompson-Morgan 1 star review on 31st May 2020

Helpful Report

Posted 5 years ago

“Terrible plants, & even worse customer service! I placed a £120 order in beginning April. Plants I have received are tiny & weak and most are unusable, I’m still waiting for rest of order which is quoted for dispatch end of June! Far to late, yet they’ve taken all the money of course! No response to any e mails. Absolutely disgraceful, I will never use Thompson&Morgan again and would warn anybody not to ! I’ve asked for all my money back. I’m so disappointed in this company.”

Helpful Report

Posted 5 years ago

“We ordered two fuchsia hanging baskets for delivery in May as well as a number of other items (order no SO002454540. The hanging baskets arrived 10 days ago in damaged packaging that had been "repaired" by Hermes their courier company - who are incidentally one of the poorest rated courier services. The baskets were dried out, badly damaged, with soil out of the baskets and the packaging repaired by Hermes. Thompson and Morgan unlike most organisations no longer have customer service staff answering phones - the only contact is by email which, it would seem, is not answered (apart from a computer generated reply). If ignoring your customers (we have been one for many years) is "Excellent Service", what does poor service look like! Come on Thompson and Morgan.”

Thompson-Morgan 1 star review on 30th May 2020

Helpful Report

Posted 5 years ago

“Pirate's of the Garden World. In my opinion they are crooks, they've mugged me for sure, they are either incapable, incompetent or just damned right ignorant. I was sent a dead plant, I emailed them straight away heard nothing for over a month, emailed again over a week ago, nothing. I even sent them photo evidence. I've told family and friends not to use them and asked them to inform as many people as possible via social media to avoid them. During this pandemic many have come up trumps, unfortunately others have turned out to be pure scum. Please avoid at all costs.”

Helpful Report

Posted 5 years ago

“Just received my order of geraniums from yourselves and to say I am disappointed is an understatement. I tried to download a photo is notable too. I knew before opening these that there was a problem the package was stinking.On opening the 10 plants had no leaves the stems were black.the package is dated 15/5/20 just arrived today 30/5/20 there is also another stamp 25/5/20. Why has this package taken so long to send. I also ordered with this begonias 30 plants got 16 out of that lot. Have used Thomson and Morgan many times but so unhappy with this I will not be using again. I am looking for a refund for these plants. Have photos which unable to upload on your system.”

Helpful Report

Posted 5 years ago

“DO NOT PLACE ORDERS - MONEY IS TAKEN BUT ORDER NOT DELIVERED AND NO CUSTOMER SERVICE WHATSOEVER Placed order 01/05 for a birthday on 26/05 11/05 email advising order dispatched 18/05 After tracking the order multiple time’s and finding the tracking was stuck on ‘its on its way to you today’. I rang T&M but nobody answering phones so I emailed and got an auto acknowledgement advising somebody would be in contact in 7-10 days. 30/05 No contact from T&M. The birthday (26/05) has passed. YOU SHOULD NOT BE TAKING ORDERS AND PEOPLES MONEY OF YOU CANNOT OFFER A BASIC LEVEL OF CUSTOMER SERVICE. Yes we expect deliveries to take longer in this unusual situation but as the vendor you are still responsible for ensuring the order is delivered.”

Helpful Report

Posted 5 years ago

“March order for compost still not despatched! Plug plant s received so small need magnifier to see them. Other plug plant's still no idea when they will arrive. Have ordered from several other companies during this lockdown and all received in good condition and on time”

Helpful Report

Posted 5 years ago

“Sadly awful quality most plants either dying or dead on arrival. I would seriously suggest people do not order plants from this firm it’s a waste of your money and time. Very disappointing”

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Posted 5 years ago

“I echo the recent reviews save that they are over generous After complaining about tomato plants not being delivered after 2 months they proudly tell me that the new delivery date is March 2021 It is near fraudulent to take your order and then offer to deliver a year late They do not reply to complaints”

Helpful Report

Posted 5 years ago

“Still waiting for plug plants ordered early March.Many promises- 2 weeks, 5 days, end of May(personal from customer services), 14th June. Blame virus but article from Guardian 16th April 2019 show service was just as bad "Plant firm Thompson and Morgan sew seeds of despair "”

Helpful Report

Posted 5 years ago

“See the pics and judge for yourself. Garden ready plants, really? I’ve had to plant them in trays hoping that over the coming weeks they might flourish. Can’t wait to see the remainder of my order, apparently in transit. God only knows what condition they will arrive in.”

Helpful Report

Posted 5 years ago

“I ordered 4 plants. The 1st to arrive (should have been a lilac) was a different plant to that ordered (probably agapanthus) in a smaller pit than described, but labelled up as the correct plant. The 2nd was good (a different lilac) (pic of the 2 together attached). The 3rd and 4th (buddleja) arrived a week after they were handed to the courier looking in terrible condition. One of them might survive with some luck. Customer service is non-existant. I can't review plants on their website, that must be some hidden button for employees, friends and family. Hugely out of pocket. Extremely disappointed.”

Helpful Report

Posted 5 years ago

“Almost £90 order out of that have probably 15 plug plants I have managed to nurture back to some kind of life the rest arrived battered and dead. Customer service is non existent never again will I order from thompson & Morgan”

Thompson-Morgan 1 star review on 29th May 2020

Helpful Report

Posted 5 years ago

“I am so fed up. Ordered over £30 worth of plants. 3 types. 1 order arrived 2 months later 7 out 10 plants dead, next 2 was later 70% dead, last part of order still not here. Have sent 4 e mails....received computerised reply saying they will get back to me. They don’t. Have asked twice for refund. Received nothing. VERY ANGRY 😡 No number available to call them. Will not be using this site again.”

Helpful Report

Posted 5 years ago

“Plug plants either don’t arrive or arrive dead or others very poor quality. I’ve tried to cancel my remaining order but they just don’t reply. I am going to take this further. Awful awful customer service. Avoid.”

Thompson-Morgan 1 star review on 28th May 2020

Helpful Report

Posted 5 years ago

“AVOID....Part of my order of tomato plants arrived dead, after being in transit for 7 days, part of the order has not been dispatched after 6 weeks, and no response from any emails I have sent....probably the worst on line shopping experience I have ever had....AVOID”

Helpful Report

Posted 5 years ago

“I ordered 20 Petunias they took 7 days in transit and were dead when they arrived. Very disappointed”

Helpful Report

Posted 5 years ago

“I have written four times this month wanting answers to a very poor service: Complaints unanswered; delayed deliveries mean plant arrive in poor condition and money and time completely wasted, Have been waiting two months for a delivery and now told dispatch being made for something not ordered. Never had reason to write any review before. SO HALF A STAR .. Oh and photos would not clearly show my problems...Some people NEVER learn, do we?”

Helpful Report

Posted 5 years ago

“I ordered plug plants due to arrive the end of April, finally came on 22nd May and in very poor condition. I emailed straight away, got a reply today saying sorry they haven't turned up yet! Terrible service!”

Helpful Report

Posted 5 years ago

“Order for plug plants. First set only 9 instead of 10 in battered container. Plugs like concrete. I have only managed to save 4. Second set of 6 - only 5 plants, 1 plug empty, another plant broken and died. Emails ignored. Used to be a very reputable company. Only a small order but disgusted with the company. Why can't I find a company address on line?”

Helpful Report

Posted 5 years ago

Thompson-Morgan is rated 1.4 based on 588 reviews