Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 588 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 588 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely abysmal company, phone lines disconnected so you can't talk to anyone, refund promised BUT NOT RECEIVED, bank now challenging company for refund. DO NOT ORDER FROM THESE SHYSTERS.”

Helpful Report

Posted 5 years ago

“I wish I had read theses reviews before ordering from this company. I ordered a Nurserymen’s Hanging Basket Collection and when the plants eventually arrived also stipulates all of them were dead. The “greenery “ was broken away from the plugs And they were all useless. I immediately emailed T & M with phots of the plants and got an automatic response saying they would contact me in 5 - 7 days. Two weeks later nothing I emailed again and got the same response again nothing. A week after that with still no response I emailed again (as phone lines are not being answered ) the response is now promised in 10 - 14 days. 2 weeks on I have still heard nothing. Don’t order through this company they will take your money and give no satisfactory response if there are problems. They need investigating.”

Helpful Report

Posted 5 years ago

“My name is Patricia Wall order no SO002141471 Customer order no co12253032 Please refund for part order not received now expected 21 /6 What I should have done is returned anything you sent me all very poor Quality would not use you again email sent requesting a refund now not answering the phone”

Helpful Report

Posted 5 years ago

“Ordered seeds which finally arrived following a chase up email. One variety Emilia Coccinea Scarlet Magic 1 Packet Arrived as an empty packet. Emailed complaint. 2 weeks later a replacement packet arrived....also empty. Clearly these are truly “magic” seeds.”

Thompson-Morgan 1 star review on 4th June 2020

Helpful Report

Posted 5 years ago

“I waited weeks for my order and I have just received them how disappointing poor quality and so expensive for what I received.”

Helpful Report

Posted 5 years ago

“Most appalling customer services and plants! Ordered plants begging of March all arrived weeks after delivery date!! Plants dead! Contacted customer service ...... 2 weeks later you get a reply just to say they have received your email!! I have been so frustrated and disappointed with them. Do not order from them SAVE your money. They need to be on WATCH DOG”

Helpful Report

Posted 5 years ago

“Have never experienced awful customer care!! All my plants have arrived dead!! They have taken forever to get to me! Nobody contacts you for weeks and then tell you your plants can't be replaced as there out of stock!!!😡They send you something else.... That also arrives dead! Save your money DO NOT use T&M !!!!!!!”

Helpful Report

Posted 5 years ago

“Terrible service ,missing plants dead plants after late arrival . Any that arrived on time are of poor quality.no response to emails will be getting in touch with consumer protection”

Thompson-Morgan 1 star review on 3rd June 2020

Helpful Report

Posted 5 years ago

“Appalling condition of plants when they finally arrived, mostly damaged or dead! No response to emails or letter and no working phone line. Disgusting customer service, I am writing to Trading Standards this is nothing less than theft! And to add insult to injury I get daily mail shots trying to sell me more useless rubbish. DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 5 years ago

“Ordered and paid for plants in Dec 2019 have now had three delayed dates, first delivery was April 23 rd then delayed to mid May then mid June now end June . I don't know if I will ever receive my order . Summer will be over before I receive them !!!”

Helpful Report

Posted 5 years ago

“From the day I placed my order until today, my experience has been a complete disaster. Pants not arriving, delivery company couldn’t find my address, they blamed T and M !! I did get a partial refund. Corms that did arrive have not grown . The final straw has been, geranium plugs that should have arrived in March / April finally arrived late last month looking more dead than alive !! I immediately sent a picture of them to T and M asking for a refund, still waiting to hear back from them . Suffice to say I will never use this company again !!! I am appalled that their phone lines are closed. I will be contacting Gardeners World Magazine to inform them of the diabolical service I have received from the company, as they have plants for sale through T and M”

Helpful Report

Posted 5 years ago

“I ordered a large amount of plug plants and spent well over £75. The majority arrived unusable I think due to frost, some did not arrive at all but the most annoying of all is the non reply to my E mails I am so so disappointed with this company”

Helpful Report

Posted 5 years ago

“Placed order 19th March arrived 3rd June??? all dead. Would not buy anything from this company. Worst I have ever dealt with. Customer service non exsistent. Another order I placed did arrive with dry, root bound minute sized plugs (at end of May when shouldve been planting out) suffice to say out of 24, 6 arrived failed and the rest didnt last thro the next day. My planting plans are ruined this year.”

Helpful Report

Posted 5 years ago

“Missing 50% of plants even though the delivery note said delivery in full. Sent 3 emails now with no response and like others have said there are no phone lines. I appreciate we are all living through tough times but not replying to multiple emails is poor service as you can do that from home office. Also.....in the time I've been waiting for a response for my missing plants I have received 7 mails from their marketing team trying to get me to purchase other items.....I don't think so, one bad experience is enough 😡”

Helpful Report

Posted 5 years ago

“Order received late with plants ruined after so long in the post. Unable to speak to anyone and emails go unanswered. If they are unable or unwilling to engage with disguntled customers , then they should cease to blitz everywhere with their promotions as they evidently are not set up to operate properly.”

Helpful Report

Posted 5 years ago

“Absolutely terrible. I’ve had 2 deliveries of fuschias plugs both of which turned up mouldy, was hopeful of about six surfing but they also shrivelled and died . The same thing happened with my Busy Lizzie, all 36 of them I had to completely abandon. The only good thing, they did refund my money for these items. I have been waiting for a bag of compost for 10 weeks, keeps saying on my order status “there has been a delay, allow 14 days” really!!Have requested cancellation of this order and have been advised unable to cancel as in picking. Not really my problem, all too late now, I’m going to have to buy some. I will NEVER order anything from this company again. They should not have taken the order if they could not supply the goods in good condition and good time. TERRIBLE.”

Helpful Report

Posted 5 years ago

“I placed an order on 27th May 2020, (£42.97) did not even get email with order number on, so its impossible to trace my order on PC, or delivery date. Have tried to telephone 3 times, but not one person is answering the telephone. (yes we have Covid 19). After sending 2 emails to ask for delivery ect. I receive a reply saying do not contact again, check my order on line, I would if they had sent details, shame they don't work as quick with deliveries as they do taking money out of bank accounts. I have never known such ignorant customer service.”

Helpful Report

Posted 5 years ago

“9 Penstemon plug plants ordered in april/ may First order last --second order 7 of 9 dead and broken third order 8 out 9 dead a waste of time and money ,e-mailed 5 times for a refund no word from customer services not happy with T&M”

Helpful Report

Posted 5 years ago

“No stars. This company is a complete disaster. I ordered £86 worth of plug plants on April 10 - to date only a tiny proportion have arrived and most of those are dead. No response via email. Telephone line suspended. I will complain to trading standards.”

Helpful Report

Posted 5 years ago

“Plants arrived badly packed, so crushed and broken. Plants have all been weak, dead, dying or diseased. Recommended to family members and all their plants have arrived in same condition. No customer service. I have used them in past and reasonable service and plants. I will not be using this company again. I have worked in horticulture for over twenty years, never experienced anything like this”

Helpful Report

Posted 5 years ago

Thompson-Morgan is rated 1.4 based on 588 reviews