“Same as everyone else ordered 36 fuschia plugs maybe one might grow it seems to be just about hanging on the rest where dead are very poor quality no reply to emails”
“What a dreadful outfit! I placed an order on 29th March 2020. Due to problems we all recognise I cancelled on 31st March. I got confirmation of cancellation on 1st April from Dawn telling me the refund would appear on my statement within 5 working days. There followed more messages assuring me of best attention. I am waiting for the promised refund in early June! DON'T TOUCH THIS COMPANY WITH A BARGE POLE!!!”
“Placed an order of over £350 which was with a discount of 25% in March
Never ordered with the company before but I have never been so disappointed with the items I am receiving.
Plants that literally look like a twig.
Plants that are dying and plug plants that are dead on arrival or only make it for a few days.
So disappointed.
I would never expect my garden centre to even display the items in the condition i am receiving them.
This is my first ever negative review about any company but just feel i need to let people know and be careful when ordering.”
“I would strongly recommend that if you want to buy plants on line you do not order from this company. I made my first order on March 23rd and after many e mails I eventually received the last of my order a week ago. My second order was a week later and I am still waiting for one plant. Their constant excuse for the delays was that they were very busy and had some problems because of Covid 19. However my in box was always full of their publicity for special offers. I would have thought if they can’t manage to fulfil their normal orders then demand for these would not help with that. Also plants arrived in drips and drabs and some of them weren’t worth sending. I doubt I will ever receive the Erigeron they owe me but I have given up contacting them and getting the same excuse. Covid 19 ! Other online businesses have managed very well without making excuses.”
“do not purchase from this company NO customer service I think watchdog or trading standards should be intervening .
the pictures below of dead and shriveled plants are the same as many people are experiencing”
“I placed orders in March and April and had £120 80 taken from my account on ordering. It is now June a month after the catalogue states the delivery dates.I have received 3 plants all of a substandard quality and been told all the others have been placed on back order. It is impossible to contact the company either by phone or email. I have had no explanation as yet no apology and no money refunded - a disgrace”
“I ORDERED 4 HANGING BASKETS WHICH HAVE BEEN DELIVERED HALF DEAD OR NOT IN THEIR PLASTIC CONTAINERS PROPERLY. I WAS RECOMMENDED BY A FRIEND BUT HAVE BEEN VERY DISAPOINTED. LIKE ALL THE OTHER DISGRUNGTLED CUSTOMERS THEY DO NOT HAVE A PHONE LINE OR ANSWER ANY EMAILS , I DO NOT WANT ANY REPLACEMENT ONLY MY MONEY BACK NO VOUCHERS AS I CERTAINLY WILL NOT BE BUYING ANOTHER ITEM FROM THIS COMPANY.”
“Absolutely abysmal company, phone lines disconnected so you can't talk to anyone, refund promised BUT NOT RECEIVED, bank now challenging company for refund. DO NOT ORDER FROM THESE SHYSTERS.”
“I wish I had read theses reviews before ordering from this company. I ordered a Nurserymen’s Hanging Basket Collection and when the plants eventually arrived also stipulates all of them were dead. The “greenery “ was broken away from the plugs And they were all useless.
I immediately emailed T & M with phots of the plants and got an automatic response saying they would contact me in 5 - 7 days. Two weeks later nothing I emailed again and got the same response again nothing. A week after that with still no response I emailed again (as phone lines are not being answered ) the response is now promised in 10 - 14 days. 2 weeks on I have still heard nothing. Don’t order through this company they will take your money and give no satisfactory response if there are problems. They need investigating.”
“My name is Patricia Wall order no SO002141471
Customer order no co12253032
Please refund for part order not received now expected 21 /6
What I should have done is returned anything you sent me all very poor Quality would not use you again email sent requesting a refund now not answering the phone”
“Ordered seeds which finally arrived following a chase up email.
One variety
Emilia Coccinea Scarlet Magic 1 Packet
Arrived as an empty packet.
Emailed complaint. 2 weeks later a replacement packet arrived....also empty.
Clearly these are truly “magic” seeds.”
“Most appalling customer services and plants! Ordered plants begging of March all arrived weeks after delivery date!! Plants dead! Contacted customer service ...... 2 weeks later you get a reply just to say they have received your email!! I have been so frustrated and disappointed with them. Do not order from them SAVE your money. They need to be on WATCH DOG”
“Have never experienced awful customer care!! All my plants have arrived dead!! They have taken forever to get to me! Nobody contacts you for weeks and then tell you your plants can't be replaced as there out of stock!!!😡They send you something else.... That also arrives dead! Save your money DO NOT use T&M !!!!!!!”
“Terrible service ,missing plants dead plants after late arrival . Any that arrived on time are of poor quality.no response to emails will be getting in touch with consumer protection”
“Appalling condition of plants when they finally arrived, mostly damaged or dead! No response to emails or letter and no working phone line. Disgusting customer service, I am writing to Trading Standards this is nothing less than theft! And to add insult to injury I get daily mail shots trying to sell me more useless rubbish. DO NOT BUY FROM THIS COMPANY!”
“Ordered and paid for plants in Dec 2019 have now had three delayed dates, first delivery was April 23 rd then delayed to mid May then mid June now end June . I don't know if I will ever receive my order . Summer will be over before I receive them !!!”
“From the day I placed my order until today, my experience has been a complete disaster. Pants not arriving, delivery company couldn’t find my address, they blamed T and M !! I did get a partial refund. Corms that did arrive have not grown .
The final straw has been, geranium plugs that should have arrived in March / April finally arrived late last month looking more dead than alive !! I immediately sent a picture of them to T and M asking for a refund, still waiting to hear back from them . Suffice to say I will never use this company again !!! I am appalled that their phone lines are closed.
I will be contacting Gardeners World Magazine to inform them of the diabolical service I have received from the company, as they have plants for sale through T and M”
“I ordered a large amount of plug plants and spent well over £75. The majority arrived unusable I think due to frost, some did not arrive at all but the most annoying of all is the non reply to my E mails I am so so disappointed with this company”
“Placed order 19th March arrived 3rd June??? all dead. Would not buy anything from this company. Worst I have ever dealt with. Customer service non exsistent. Another order I placed did arrive with dry, root bound minute sized plugs (at end of May when shouldve been planting out) suffice to say out of 24, 6 arrived failed and the rest didnt last thro the next day. My planting plans are ruined this year.”
