Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 588 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 588 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t waste your money. My plug plants arrived half dead. communication was awful. I won’t use this company again.”

Helpful Report

Posted 4 years ago

“Two months ago I ordered petunia and begonia plug punts. After a long wait with no updates, petunias arrived, poorly packaged and damaged beyond salvage. Emailed the company to explain, still waiting for a response and begonias! Plenty of emails offering other plants! Will never use them again!”

Helpful Report

Posted 4 years ago

“Most of plants received were dead . Total waist of money. No response to emails. Never never again. Rubbish company. Theives”

Helpful Report

Posted 4 years ago

“Terrible quality, appalling service…. Seven weeks after I ordered my flowers they arrived, completely crushed in a damaged box. No excuse had been given for the enormous delay in delivery. A little note informed me that the variety I had ordered was not available but that they were confident that ‘I would be pleased with the alternative’. However, instead of the Jumbo plants I paid for I was presented with some miserable looking small growths of unknown provenance. I will never know what they were supposed to be, or rather become, because they have all died after three days. To add insult to injury the note mentioned that ‘as a gesture of goodwill’ a 5 pound voucher would be enclosed. As it happened, no voucher was enclosed at all. When you ring this company you get the answering phone, when you write them an email, you can expect a reaction within 10-14 (!!!) days. What more can I say….”

Helpful Report

Posted 4 years ago

“Do not buy from this company. This is caused by greed! Plants forced, dead on arrival and 6-8 weeks late. Far to late for summer bedding plants to grow on from the tiny dead shoots they have sent! As others have said you can not contact them to complain or to cancel your order. Shameful service.”

Helpful Report

Posted 4 years ago

“I received an email telling me that my order for live plants had been dispatched. That was 3 - 4 weeks ago. I'm still waiting. I've emailed twice, enquiring no answer, nothing, so if they actually did send them, and I have my doubts they'll be compost by now. I had problems with them last year too, I accepted their excuse of having a new computer system installed then but that was a year ago. Some sort of scam going on with T&M these days taking your money for nothing. Avoid!! use the smaller companies who actually care about their customers and are not in the habit of ripping them off.”

Helpful Report

Posted 4 years ago

“This link may be of help to others who like me can not get any response from Thompson and Morgan, other than an automated e mail. Gardeners World https://forum.gardenersworld.com/discussion/comment/2212653#Comment_2212653”

Helpful Report

Posted 4 years ago

“order a number of plants which took weeks to arrive and arrived in one at a time as there was approximately 6 items which i accepted with lock down however other than the boxes of feed the plants were dead on arrival out of ten french bean plugs that when they arrived were a pot of slime i managed to salvage 3 6 bizzie lizzies were dead and was promised a replacement sent pictures weeks later still nothing .3 Tomato plants were also half dead which i managed to salvage 2 . Not a great experience wouldn't use again”

Helpful Report

Posted 4 years ago

“I have had a couple of orders from Thompson and Morgan. On the first the plugs were much smaller than I anticipated and the seeds took ages to arrive. My most recent order came 8 days after it was despatched, the plugs were damaged and unusable. I contacted the customer services. I prompted a response twice and eventually was told they sent it when they said and so it wasn't their problem.”

Thompson-Morgan 1 star review on 10th June 2020

Helpful Report

Posted 4 years ago

“Ordered 3 shirley toms in march Not received by may so e mailed to cancel, got e mail last week they had dispatched them 7 days later still not arrived, will refuse them if they do arrive”

Helpful Report

Posted 4 years ago

“I echo so many other (probably) ex-customers. I have used T&M for years and occasionally had a bad delivery but I’ve yet to have a viable one this year. Initially I received a response to my emails and replacements were promised. These arrived in even worse condition, and cannot be blamed on packaging or delays between despatch and delivery. Now I’m getting no response, and no refund although this is offered on their website, in case of customer dissatisfaction. I doubt this company will survive somehow. I won’t use them again, anyway.”

Helpful Report

Posted 4 years ago

“Finally got my pear tree delivered after chasing carrier pot dry leaves wilted stem full of unpruned side shoots 15" or more long Not be pruned this sprig new growth cut back and in worthless package which offer no protection to the tree 2 cardboard boxes one containing the pot and base of tree the pther stuck upside down on top not even taped together. I recently bought a tree from Pippins trees came in well designed strong container made for the job with the tree in very good condition and well looked after delivered in 24 hours not 10 days Will not be using this company again 10 days to travel less than 10 miles, to quote Victor Meldrew I don't believe it. shocking service and poor quality”

Helpful Report

Posted 4 years ago

“First and last time using this company!My money was taken out of my account on 28th April ,nothing came up on my e,mail,no order number,nothing!phones are off ,replies to e.mails take 10-14days I won,t hold my breath I get anything from them at all let alone my plants.I wish I had read the reviews before I ordered ,how does this company have the audacity to carry on taking peoples money is beyond me.I know these are difficult times but evidently they were just as bad last year.Be warned !”

Helpful Report

Posted 4 years ago

“We have order some Hydrangeas back in April, Money was taken £23.54 back 22nd April from our bank account, and no delivery was ever made. Sent a email to find out what happened 10th May inform someone would contact us within 5/7 day but nothing still waiting Contacted them again in June, again informed that within 10/14 days someone would get back to us! Nothing so far! I guess customer service, professionalism and pride is not something they are prepared to get involved in! We are going to take them to Small Claim Court as this will be a message they will get, we suggest anyone with this situation to do the same! Do not use this company under any circumstances!”

Helpful Report

Posted 4 years ago

“Order placed on 24th April. Received 5 Begonia postiplugs but all sickly when they arrived and have not survived, same with lobelia postiplugs. Still waiting for geranium ready plants but dont hold out much hope they will be any better so a real waste of money. Have been in touch with attached photo but no reply forthcoming. Will never use again. Seems I am not the only one disappointed.”

Helpful Report

Posted 4 years ago

“No customer service Plants rubbish out of 40 plants 18 survived these are so small will never flower Not returning emails no phone line open”

Helpful Report

Posted 4 years ago

“Have used this company for many a long year but it now appears to have gone to the dogs. After waiting weeks I eventually received 36 Busy Lizzies this morning of which I will be lucky to save 3. Went to their web-site to find they are not taking phone calls (surprise, Surprise) I emailed them with a photo of their awful plants and received a reply that someone will be in touch in 10 to 14 days. This is totally unacceptable as other companies are delivering pristine product within days of ordering. Come on T & M pull your finger out!”

Thompson-Morgan 1 star review on 9th June 2020

Helpful Report

Posted 4 years ago

“Very unimpressed with this company. So far I’ve received only one surviving plant from my order. All plug plants were either dead or only held on for one day. I’m still waiting for another part of my order which was despatched on 18 May! I don’t hold out any hope that they will be alive. I’ve not had any response to either of my emails sent in mid and late May. Do NOT be tempted to use this company.”

Helpful Report

Posted 4 years ago

“Atrocious service have switched of all telephone contact and state will reply to emails in 10 to 14 days promise delivery but have not delivered tree with carrier for past 10 days will be dead by now carrier claims attempt at delivery at 22 42 hrs last night absolutely false This company is acting fraudulently takes the money fails to deliver promised goods”

Helpful Report

Posted 4 years ago

“I received mu plugs in lock down, and was disgusted with them. Half of them where broken from their roots,some had come out of their pots and where nearly dead, out of say 50 plants I saved about 10. I have e.mailed them twice but had not reply. I do understand they are busy but a I paid good money for the plants so expected their customer relationships to be better. Will not be buying from them again. y money was wasted and at the moment can not afford that.”

Helpful Report

Posted 4 years ago

Thompson-Morgan is rated 1.4 based on 588 reviews