“Obviously the recipe has changed. What a shame, did they really think people would not notice? Why? Cost cutting like the rest of the world..??
Ordered over £50 worth of chocolates and everyone said they were tasteless. Shame on the person who made this decision. What a mistake they made looking at all the other reviews on here!
Been buying all my life but never again. End of an Era!!!”
“My husband loved this toffee and bought some for my grown up children as part of their Easter presents. It tastes like cheap toffee nothing like it was. I'm really disappointed and won't even give it as presents. Definitely will never order again. What a shame.”
“I bought some special toffee always enjoyed it but it was awful. Its not creamy at all, it tasted like treacle toffee very bitter not nice, the texture wasn't very nice. I have been buying this for years and my mom brought it me has a child, but I will not be buying anymore”
“Have been buying this toffee for 50 years and it has definitely changed. The taste is nowhere like it was. Hugely disappointed and certainly wouldn't buy it again.”
“Really shocked at the utterly shameful change in consistency, it's a soft yucky sickly fudge like product now.
Bought from you consistently for years.
Sorry, no more.”
“I looked forward to trying Thorntons Special Toffee chewy over Christmas 2025. What a big disappointment. The flavour has changed from the unique morish smooth taste to something that resembled the toffees I used to get in Lucky bags in the 1960's. For goodness sake go back to the original superb recipe, this stuff tastes cheap and not particularly pleasant on the palate.
I binned the lot.”
“My husband has always loved the Thorntons Special Toffee, we have bought it for birthdays, Christmas etc for many, many years. He opened his packet yesterday (Christmas Day 2025), and thought we had bought him fudge by mistake. This new recipe is unpleasant and fudge like, with the odd bit of harder toffee in the mixture, so a weird consistency. Thorntons you really need to change the recipe back, we will not be buying this again as it is just unpleasant and disappointing. We will be finding a new supplier of proper old fashioned toffee for the future.”
“A long time ago these chocolates were a premium, tasty choice. I was recently given a box of their Classic and what a massive dissapointment. What the hell has happened. An inferior fowl tasting product. I have thrown them on the drive for the wild life. Never, ever again”
“Lowest score I could give. I ordered 30 boxes of chocolates for employees but box arrived damaged with chocolates missing. Reported this and provided pictures - twice - but although the helpdesk lady was polite and forwarded on my complaint, this was ignored and absolutely no reply received. More important is that I was invited to give a review, which I did and was then advised that my review would not be shared. Avoid if you expect any customer service”
“special toffee is now just like fudge, completely ruined - will not buy again unless they revert to the original recipe. this was the only toffee I ever liked so huge disappointment. same problem with the Viennese truffles - recipe changed, product spoiled.”
“I thought it was just me but what has happened to their toffee. This was my Dad's favourite and one piece would last ages, firm and chewy. I bought a box recently and it is awful, no chew at all, just disolves, it is just sugar now. Will definitely not buy again.”
“Have to agree with previous comments made, Thorntons Special Toffee texture and taste has definitely changed, and not for the better!
I had my first bag in the 1960s and still have the occasional bag now.
Bought a bag last week and thought I had mistakenly bought some fudge.
Then I thought it had 'gone off' or been stored incorrectly.
HOWEVER, I contacted Thorntons customer services and spoke to Ayasha (hope that's the correct spelling) and, after hearing about my issue, she immediately offered a voucher to replace my bag.
Fantastic service from Ayasha, thank you.
Please Thorntons, go back to your original recipe!!”
“I haven't bought thorntons toffee for a few years until recently. ...The new recipe is yukkkkk. Its too soft and no longer is a toffee more like a fudge. Even when you stick it in the freezer to harden it up it doesn't Bring back the old toffee...”
“have been a customer for years and love the special toffee. the new recipe is horrible, far too fudge like and soft it tastes as if its been stored for ages with the outer part soft and crumbly rather than the hard toffee I knew and loved -very disappointed .
The viennese truffles are also ruined, different chocolate and just not as good - sorry, you've lost a regular customer !”
“Have been a customer of Thorntons for many years, always enjoyed their original special
toffee until recently. It appears they have now. changed the recipe. Not nice at all, tastes more like fudge and has a much more course feeling on the palette.
Phoned their customer service to register my complaint. Person I spoke to was totally unconcerned, told he would pass my concerns to management who would email back. Nothing received at time of writing. Won’t be purchasing any more Thorntons products.”
“Haven't had the toffee for years and then noticed they come with chocolate. Bought two 500g boxes. Opened one to try a piece. Very disappointing. That lovely creamy taste has gone and the toffees texture quickly goes fudge like. As for the chocolate, very poor quality and almost tasteless. Very very disappointed. Sadly won't be buying again.”
