Ticket Arena Reviews

Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

4.6 Rating 20,906 Reviews

92 %

of reviewers recommend Ticket Arena

Company Reviews

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About Ticket Arena:

Our mission at Ticket Arena is to provide consumers and gig-promoters with a better way to buy and sell tickets online. Based in Leeds and London, with wider European expansions planned, our mission remains clear: to work in partnership with promoters and organisers of all sizes, to help them deliver the best live experiences possible to consumers.

Please note this company is not currently in operation.

Visit Website

Phone:

0113 350 4114

Email:

support@ticketarena.co.uk

Location:

31-32 Park Row, ,
Leeds
LS1 5JD

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Ticket Arena 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to order on an android phone and the set up was quite awkward to use. For example when I tried to input my telephone number it already had a number present? This could not be removed to complete the transaction quickly.”

Helpful Report

(DEFECTED IN THE HOUSE) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you experienced a problem checking out. We aim to make purchases quick and easy for customers, on any device or browser. We will take your feedback relating to your android device on board so we can continue to improve our service. Thank you Ticket Arena

Posted 7 years ago

“Easy and convenient but it definitely doesn't cost you 80p to email me a ticket you rascals”

Helpful Report

(Egg LDN Presents: Boris Brejcha And Deniz Bul) - Posted 7 years ago

Thank you for taking the time to leave us a review. In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn't be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 7 years ago

“The format was set up well and was easy to manage also the amount of different ticket options was very good. I would like to have had PayPal as a payment option.”

Helpful Report

(Hideout Festival 2018) - Posted 7 years ago

Afternoon Liam, Thank you for taking the time to leave a review. Paypal is a payment option we have previously looked into but not one we are able to offer at the current time. We ensure that payment methods are constantly reviewed to ensure we provide a service which is as feasible as possible for all customers and will soon be adding both Apple Pay and Android Pay to our offering. Kind regards, Ticket Arena

Posted 7 years ago

“Quick and easy”

Helpful Report

(Sticky Feet | 2nd Feb) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're really glad you found our site quick and easy! Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“Ease of booking”

Helpful Report

(Hospitality On The Beach Pre-sale) - Posted 7 years ago

Hello Cara, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“I made a mistake on my first entry and didn`t realise it was only this one question, my only criticism is why these sites don`t have a pay by paypal option and I have to put my card details on yet another site”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to leave a review. Paypal is a payment option we have previously looked into but not one we are able to offer at the current time. We ensure that payment methods are constantly reviewed to ensure we provide a service which is as feasible as possible for all customers and will soon be adding both Apple Pay and Android Pay to our offering. Kind regards, Ticket Arena

Posted 7 years ago

“Very speedy once on Laptop, but it felt unsafe when on phone, as the page kept refreshing and deleting my card details.”

Helpful Report

(Parklife 2018) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're sorry to hear you had a few problems filling out your card details. We aim to make purchases quick and easy for customers, which is why we now have a more streamlined check out alongside our mobile app. If you have any additional comments or had an issue with a particular device we'd love to hear from you so we can continue to improve our service. Thank you Ticket Arena

Posted 7 years ago

“Managed to get tickets at a reasonable price... could have got early birds and saved £10 if the website hadn't kept kicking me out and saying basket empty though...”

Helpful Report

(The Garden Party Pt 1) - Posted 7 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. Due to a high demand for tickets, it is possible for certain ticket types to sell out in the time it takes for you to checkout and results in an empty basket. This is due to the large number of customers attempting to purchase for the same event at one time. We apologise you were unable to purchase your desired ticket type on this occasion. Thank you, Ticket Arena

Posted 7 years ago

“It's good and fast, but it took me 16£ booking fee that wasn't announced in the beginning...”

Helpful Report

(Hospitality On The Beach Pre-sale) - Posted 7 years ago

Hi Kristina, Thank you for taking the time to leave us a review.  In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience.  We strive to keep our fees fair and competitive, and all customer feedback will be taken into consideration as and when booking fees are reviewed. Thank you, Ticket Arena

Posted 7 years ago

“Very annoying website. I had to re enter my details at least 10 times before the tickets would actually appear in my basket. My friends had exactly the same experience.”

Helpful Report

(Southport Weekender Festival 2018) - Posted 7 years ago

Hi Helen, Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for all our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thanks, Ticket Arena

Posted 7 years ago

“digital tickets delivered quickly”

Helpful Report

(The Dirty Disco) - Posted 7 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“The only thing that I think you could improve is allowing customers to change the date on payment plans”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. Currently our payment plan system is automated, meaning we're unable to change the date payment is taken, however we'll take your suggestion into consideration for future events. For future reference if a payment is not successful we will attempt to take the payment one day later, then three days later, if this payment is not successful we will once again attempt to take payment five days after this. Thank you again for your review. Ticket Arena

Posted 7 years ago

“Easy to get tickets.”

Helpful Report

Posted 7 years ago

“No answer for this section.”

Helpful Report

Posted 7 years ago

“Good and easy service but thought that £1.30 in admin fees were a bit excessive for a uni night out”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. We would like to apologise for any confusion this may have caused and assure you of our best intentions at all times. Thank you Ticket Arena

Posted 7 years ago

“Online is fine, customer service is alright, not great.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“Quick process but booking fee and compulsory 30p for an email ticket was not so acceptable”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. In regards to our fees, we do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Booking fees are added to each ticket to cover the costs involved in providing our ticketing service. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. We would like to apologise for any confusion this may have caused and assure you of our best intentions at all times. Kind regards, Ticket Arena

Posted 7 years ago

“Yeah it's alright”

Helpful Report

Posted 7 years ago

“Easy to buy”

Helpful Report

Posted 7 years ago

“Was ok bit confusing”

Helpful Report

Posted 7 years ago

Ticket Arena is rated 4.6 based on 20,906 reviews