Name: Ticket Arena
Address: 31-32 Park Row, ,, Leeds
Rating: 4.60

“Was very disappointed that I only had the option to pay in pounds, and not euros. The total came 18 pounds rather than 16 Euro, so around 5 Euro more expensive. Also, I accessed the tickets through the link provided on the event.”

Helpful Report

(Strictly RNB - Spring Break Edition) - Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase, please be reassured we do offer multiple currencies including Euros and Sterling. We understand feedback is a great way for us to improve the service we offer to our customers and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details so we can investigate further. Thanks, Ticket Arena

Posted 7 years ago

“I got me ticket.”

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(Hospitality In The Park 2018 - Pre Sale) - Posted 7 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“It didnt, didn’t make me unhappy either”

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(Hospitality In The Park 2018 - Pre Sale) - Posted 7 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“It was very difficult to pay 3 attempts to add a new card and didn’t work across 2 devices and 3 web browsers”

Helpful Report

(Hospitality In The Park 2018 - Pre Sale) - Posted 7 years ago

Hello Mark, Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We understand feedback is a great way for us to improve the service we offer to our customers and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details so we can investigate further. Thanks, Ticket Arena

Posted 7 years ago

“Ticket purchase as expected. Extra fees unnecessary. Just sort it out.”

Helpful Report

(Hospitality In The Park 2018 - Pre Sale) - Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 7 years ago

“Reasonable discount price.”

Helpful Report

(University Of Sheffield And Sheffield Hallam Freshers Week(s) 2018) - Posted 7 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“your service is good...but i take issue with a £4.20 booking charge for a ticket you send by email. I also take issue with being charged per ticket rather than per booking. Are you really trying to convince me it costs you £4.20 PER TICKET to process... i don't think so.... its greed, pure and simple.”

Helpful Report

(Hospitality In The Park 2018 - Pre Sale) - Posted 7 years ago

hank you for taking the time to leave us a review. In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn't be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn’t be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 7 years ago

“Simple to use Quick Sells tickets for good places e.g. code”

Helpful Report

(Jump Around) - Posted 7 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

Thank you for taking the time to leave us a review. We're very glad to hear your purchase was quick and simple! Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“Was surprised not to get the tickets via email for all three days I bought - I only received the Sunday ticket whilst the others are apparently coming around a week before the event. Otherwise it was easy buying.”

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(Annie Mac Presents... Lost & Found Festival 2018 Resident's Tickets) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're glad to hear your purchase was easy! We can see you made two separate ticket orders which resulted in your tickets being sent separately. Feedback is very important to us so it would be useful to know if there's anything else we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“Easy to work”

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(Hideout Festival 2018 - Deposit Ticket Final Payment) - Posted 7 years ago

Hello Talia, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“Easy to book, but has issues with payment..........”

Helpful Report

(IDRIS ELBA) - Posted 7 years ago

Hello Chris, Thank you for taking the time to leave us a review. We are sorry that you weren't satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 7 years ago

“Quick&easy transaction.”

Helpful Report

(A History Of Pirate Radio | Bank Holiday Special With Preditah & MJ Cole) - Posted 7 years ago

Thank you for taking the time to leave us a review. We're very glad to hear your purchase was quick and easy! Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“Easy and quick to use”

Helpful Report

(Spring Fest 2018 - Drink Vouchers) - Posted 7 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let us know if there's anything you think could have improved your experience with Ticket Arena. Kind regards,

Posted 7 years ago

“I initially attempted to purchase my tickets via my smartphone but was unable to proceed due to the system not accepting my mobile number albeit, I used a number of variations.. I had to use my laptop in the end.. A bit frustrating..”

Helpful Report

(Hideout Festival 2018) - Posted 7 years ago

Hello Michael, Thank you for taking the time to leave us a review. We are sorry that you experience difficulties with purchasing your recent order. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 7 years ago

“Happy as larry you know”

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(Hideout Festival 2018 - Deposit Ticket Final Payment) - Posted 7 years ago

Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“Quick and simple”

Helpful Report

(Cocoon Goes Carnival - Good Friday) - Posted 7 years ago

Hello Katie, Thank you for taking the time to leave us a review. Feedback is very important to us so it would be useful to know if there's anything we could improve on for future purchases. Please let me know if there's anything you think could have improved your experience with Ticket Arena. Kind regards, Ticket Arena

Posted 7 years ago

“I bought my hideout ticket on the deposit scheme but the process wasn’t easy and was annoying, you should have set it up so we can log into our account and pay the remainder of the balance for our ticket but instead we had to check which email address we used and purchase a final balance ticket? Annoying and confusing”

Helpful Report

(Hideout Festival 2018 - Deposit Ticket Final Payment) - Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. We appreciate your feedback and we will take this into account when reviewing our services for this event in the future. Kind regards, Ticket Arena

Posted 7 years ago

“Tickets were pretty cheap, but would love the option to pay via paypal”

Helpful Report

(Macky Gee Presents: It's A Gee Thing - London) - Posted 7 years ago

Hello, Thank you for taking the time to leave a review. For our payment methods, Paypal is a payment option we have previously looked into but not one we are able to offer at the current time. We ensure that payment methods are constantly reviewed to ensure we provide a service which is as feasible as possible for all customers and will soon be adding both Apple Pay and Android Pay to our offering. Kind regards, Ticket Arena

Posted 7 years ago

“It functioned correctly, however I had an alert about security, and the booking fee is stupid.”

Helpful Report

(Bingo Lingo - Saturday Special) - Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. We do carry out regular checks to ensure the safety and security of our customers and their orders which is why you may have been contacted following purchase. In regards to our fees, booking fees are added to each ticket to cover the costs involved in providing our ticketing service. We do not take a penny of the face value cost of a ticket - 100% of the face value is passed on to the event organisers running the event. Without these booking fees, we wouldn't be able to provide our service to you, our customer. Included in the booking fees, and any additional e-ticket delivery fees, are card payment processing costs, customer service and account handling costs, secure server maintenance and development costs, and a number of other costs involved in providing our service. A large portion of the booking fee also goes towards funding new technologies designed to improve your event experience. Kind regards, Ticket Arena

Posted 7 years ago

“Easy Tom purchase tickets once site was fixed”

Helpful Report

(The Original Comedy Keller) - Posted 7 years ago

Hi Cameron, Thank you for taking the time to leave us a review. We are sorry that you weren't completely satisfied with the service from your recent purchase. We welcome all feedback as we strive to create the best user experience for our customers, and would like to ask if you would be willing to contact us directly on support@ticketarena.co.uk with some further details and we will endeavour to resolve any issues you may have experienced. Thank you, Ticket Arena

Posted 7 years ago

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