Ticketmaster Reviews

1.5 Rating 261 Reviews

12 %

of reviewers recommend Ticketmaster

1.5

Based on 261 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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How quickly does Ticketmaster resolve customer queries?

(1 month ago)

Greater than 45% of reviewers feedback is Ticketmaster takes over a week to resolve customer queries.

(1 month ago)

83.33%

Industry Average

“ Shoutout to Ticketmaster AU for some amazing customer service including a personal call. Love your work. ”

- Shaunnagh OLoughlin

“ I never thought I would say this but I just had a really great experience with Ticketmaster and LiveNation. Exceptional customer service! ”

- Mike Niederquell

“ Fantastic customer service from Ticketmaster today. Thanks :) ”

- Carol Leach