Tieroom UK Reviews

Name: Tieroom UK
Address: Tieroom AB, Sala, Uppsala, Monckton Road
Rating: 4.68

4.7 Rating 1,944 Reviews

93 %

of reviewers recommend Tieroom UK

4.7

Based on 1,944 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor communication. I sent back my order as it was unsuitable but got no acknowledgement of my return or confirmation of my refund - it was just posted back to my account.”

Helpful Report

Posted 5 years ago

Hi! Sorry to hear you were unhappy with our service. Communication is one of Tieroom's top priorities and customer service is generally very appreciated by the vast majority of our customers. - Reg. non-acknowledgement of returns - we used to confirm every single refund, but a while back, a heavily increasing amount of returns forced us to stop that, to be able to prioritise getting the actual refunds done as soon as possible, as well as handling new orders coming in. At the moment we only communicate around refunds when someone asks. This is something we regret and hope to remedy in the future, but at the moment and as things are developing, it's hard to see it. But thanks for giving us your perspective - we do realise a confirmation is important to some people. best regardsAnand, Tieroom customer service

Posted 3 years ago

“Quoted 3-6 working days delivery... Item arrived a calendar week later (5 working days). Ok, that's within 6 working days but how on Earth in 2018 does a pocket square take a week to get delivered? Communication wasn't great, either. Lesson is ORDER early!”

Helpful Report

Posted 5 years ago

Hi there,reg. how it can take 5 working days to deliver a pocket square - perhaps you, like a few others, presuppose we ship from Wakefield, due to the fact that we have our UK returning address there. We actually ship from Sweden, so we're quite happy it was delivered within estimated delivery time, especially as delivery tends to slow down a bit as we approach Christmas. Hope you were happy with the pocket square. Furthermore, we're always aspiring to do better - what part of communication were you not happy with?best regardsAnand,Tieroom customer service

Posted 3 years ago

“Item was not as described regarding the sizing. I have had to return the item.”

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Posted 5 years ago

Hi there,we regret to hear that the bow tie didn't fit. In what way didn't it correspond to the description? If something isn't correct, we're of course anxious to learn about it, so that we can rectify any errors.best regardsAnand, Tieroom

Posted 3 years ago

“Sorry Tieroom ordered the Tie for my son?s prom night but it didn?t arrive in time. So was very disappointed, it took over a week delivery not so good.”

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Posted 5 years ago

“Very long delivery which was disappointing”

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Posted 5 years ago

Hi! We always send the same day as an order is placed (if placed before 14.00). If placed after hours or on a weekend or as in your case, on a holiday, it will be shipped first upcoming working day. Your order was shipped on May 2. Our estimated delivery time is 3-6 working days, so you should have received it May 9 to be within that limit. Sometimes postal services mess up, which is a drag for both you and for us. Fast delivery is normally one of our strong sides. Sorry if you had to wait for too long.

Posted 3 years ago

“The quality of the ties were below my expectation viz. the price.”

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Posted 7 years ago

Sorry you feel that way Sanjan. We spend a lot of time ensuring they are made in quality fabrics and with a solid construction. We are happy to listen to further feedback so we can improve and you are, of course, free to return any products you didn't like for a full refund.

Posted 3 years ago

Tieroom UK is rated 4.7 based on 1,944 reviews