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Tieroom UK Reviews

4.7 Rating 1,942 Reviews

93 %

of reviewers recommend Tieroom UK

Company Reviews

Product Reviews

4.7

Based on 1,942 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Jael Bretschneider

Tieroom UK 5 star review on 27th September 2021

Tieroom UK 5 star review on 1st September 2021

Tieroom UK 5 star review on 23rd August 2021

Tieroom UK 5 star review on 27th July 2021

Tieroom UK 5 star review on 17th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the black tie that I have kept but I have returned the other two as I don`t think the colour reproduction on your site is accurate as they are too light. I also have misunderstood as I thought returns were free. I don`t know if you will charge £5 or £10 for the returns as they were both in the same envelope but I think both charges are unfair in the circumstances. Regards, Philip Grundy”

Posted 3 months ago

Glad to hear you liked the black tie! The cost of returns has to be taken somewhere. If not a return fee, it would be in higher product prices. We charge only the £5 no matter how many products you return.

Posted 3 months ago

“Tie is fine but £5 per return is not ideal I would never shop here again”

Posted 3 months ago

Hi Daniel, You can also choose to pay your own postage instead of using our pre-paid return label when sending the return back to us and we will not charge you £5 for the return.

Posted 3 months ago

“Be careful if you need a specific colour, as they look EXTREMELY different than the picture. The material’s texture and level of shine isn’t accurate either. Had to return, which from the UK isn’t very easy or fast. Been about 2 weeks since sending it back and I haven’t gotten my money back yet.”

Posted 4 months ago

Sorry that the color was not what you were looking for. The colors are sometimes hard to get 100% correct online because all screens are different and silk is also a quite shiny fabric. If you look at the fabric inside under a lamp and outside in the sun the shades of the color can vary quite much. I will tell our photographer to take a look at this design and adjust the colors if necessary. We have Royal Mail return labels for UK so the return process is easy but sometimes it can take 1-2 weeks before the refund has been made. I can see that your return is in the weekly package with UK returns that we will receive today so I have processed your refund. Kind regards

Posted 4 months ago

“Received the bow tie in good time and thought there was plenty of choice but within an hour of wear it had come unstitched. Rather embarrassing for me as I purchased it for my husband to match my dress and very embarrassing for him to be stuck in it for nearly the entire evening.”

Posted 9 months ago

“Requested a swatch which took ages to arrive. Went with someone who I requested swatch from after you which arrived much quicker.”

Posted 9 months ago

“Poor quality tie swatches, extortionate delivery prices although quickly refunded when delivery data was missed. Wont be buying.”

Posted 10 months ago

We offer free delivery on everything. Wouldn't quite call that extortionate. The cost of express shipping, which I assume you are referring to, is indeed expensive and yet we are subsidising that cost and only having the customer pay a part of it. Your shipment was delayed, and we are so sorry for that. While almost all packages arrive within the estimated time frame, we have to rely on third parties for the package to make it to your door, and they are only human and sometimes fail. Still, the responsibility is on us, and we refunded your shipping cost right away. Sorry our swatches didn't live up to your expectations. They are usually very appreciated. We would love to hear more about what you didn't like with them.

Posted 10 months ago

“Product did not look anything like what was suggested on the website.”

Posted 10 months ago

Hi! Thanks for your feedback. We put a tremendous amount of work into making sure our photos are as similar to reality as possible. It is though impossible to make them look the same on all different screens and environments of our customers. Good thing you checked by buying a swatch first 👍

Posted 10 months ago

“Delivery was good but disappointed with the rather heavy material.”

Posted 1 year ago

“I have still not received my purchase four weeks after ordering”

Posted 1 year ago

Hi Craig, So sorry you haven't received your tie yet. Under normal circumstances, it should have reached you within a week. The strikes at the Royal Mail are, unfortunately, causing significant delays. Your tie should most likely arrive next week.

Posted 1 year ago

“Expensive for what it is. And it didn't get rid of the stains. Oh well !”

Posted 1 year ago

“Very late delivery on what was stated”

Posted 2 years ago

Hi, I can see your order got stuck with FedEx several days. So sorry about this! Very uncommon. 99% of our express shipments arrive within 48hrs and most within 24hrs. I have refunded you the shipping fee and hope you still liked and had use for the products. If not, please contact support and they will organize a return and refund.

Posted 2 years ago

“Tie arrived with no clip to actually tie the tie; making it completely pointless. It had the pin to select collar size but lacked the clip to connect the two ends together. Pretty poor. Delivery etc was as expected however.”

Posted 2 years ago

Sorry that you received a bowtie with a fault! Customer service will contact you a.s.a.p.

Posted 2 years ago

“Ordered a bow tie quite some time ago...still haven't received it.”

Posted 2 years ago

Sorry that you have not received your order yet! Our customer service team has now sent you an email and will sort it out for you.

Posted 2 years ago

“Tie too short to tie a Windsor knot.”

Posted 2 years ago

“I was not happy as the the stated it is a silk tie which it is not. I have a silk tie and this is not silk but nylon. It’s a insult to be charged £25 for something that is not as it’s stated, I have payed less for much better quality.”

Posted 2 years ago

Hi, The tie you ordered (Solid light yellow) is absolutely made 100% out of silk. To be more exact, it is Mulberry silk in a Jacquard weave which might give a different appearance than the other tie you have. We don't have a single nylon/polyester tie in our store. If you aren't happy with the tie, you are free to return it for a refund.

Posted 2 years ago

“Ordered a tie and payed via Paypal On the 8th Feb and still not recieved my tie ir even had a email regarding when it will areive”

Posted 3 years ago

Hi! So sorry you haven't received your order yet. Due to Brexit issues, a number of shipments have been delayed and yours seems to be one of these, unfortunately. These issues have been fixed now and our customer service will be in contact with you on how you would like to proceed with your order.

Posted 3 years ago

“The purchase experience was simple enough but, having bought the item 14 days ago, I’m still yet to receive it which is poor”

Posted 3 years ago

Hi Andrew, sorry that you have not received your order yet. Customer service will answer you a.s.a.p.

Posted 3 years ago

“Ties were quite expensive for what they were and delivery was ver long. 6 working days but other than that it was okay.”

Posted 3 years ago

“Why does it take 3 weeks to process a return?”

Posted 4 years ago

Hi! The returning address is actually a forwarding address that we have to facilitate/"cheapify" the returning process for our tieroom.co.uk-customers. The returns are then sent to our warehouse in Sweden every Thursday and we receive the returns on Friday or on Monday. So we're expecting UK returns tomorrow or Monday - hopefully your return will be in there. When did you send it? Don't worry though, the same day that we receive them we will process your return. If you have any further questions , please contact our customer service directly: info@tieroom.co.uk Kind regards

Posted 3 years ago

“Having bought the item for an event a week in advance one would expect the item to be delivered within the 3-6 working days as stated on the website. Sadly, this was not the case and in fact took 12 days for delivery and therefore was not able to be used for the intended event.”

Posted 4 years ago

Very sorry that you did not receive it in time for the event. 99% do get delivered on time but sometimes packages gets sorted wrong and then it can take a few days extra. Average delivery time is 4 days. Let us know next time you order and we will upgrade you for free to DHL 24 hour delivery as compensation. Kind regards

Posted 3 years ago

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Tieroom UK is rated 4.7 based on 1,942 reviews