Tieroom UK Reviews

Name: Tieroom UK
Address: Tieroom AB, Sala, Uppsala, Monckton Road
Rating: 4.68

4.7 Rating 1,943 Reviews

93 %

of reviewers recommend Tieroom UK

4.7

Based on 1,943 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tie is lovely BUT the delivery is slow and impossible to track which in this day and age is crazy. Distribution is key….”

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Posted 1 week ago

Thanks for the feedback. Glad you like the tie! Our free shipping option is clearly marked as untracked and 4-9 weekdays. It's a popular option for customers who aren't in a hurry. If you want tracked and faster shipping, we have several options for just a few pounds extra, including next-day delivery.

Posted 1 week ago

“Bought 3 bow ties but one came without the necessary hooks/catches. All being dealt with tieroom but sad that the Christmas bow tie couldn’t be used at Christmas”

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Posted 3 months ago

“Dear Tieroom, We loved the peach baby bow tie for our 5 month old baby. It matched our coral colour scheme beautifully. We do however think the £31 price tag is a little extreme for such a product and the main reason we couldn’t give more than 3 Stars, as value for money is questionable. However, the order was quickly processed, despatched and received in good time prior to our event. Great product and service but too expensive!”

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Posted 8 months ago

“Delivery was very late. Out of the required date.”

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Posted 9 months ago

“Didn't realise the pocket square was coming from Sweden, over two weeks for delivery”

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Posted 10 months ago

“Delivery took a long time and came from Sweden which I wasn’t aware of. Also the tie was a lot lighter in colour than it appeared on the website so I had to send it back.”

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Posted 10 months ago

“Choice and delivery was good. But please start selling pre-tied bow ties that look more like self tied ones.”

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Posted 1 year ago

“I wouldn't have ordered if I had realised the company was not UK based. Partly as I like to support local companies but more importantly as it was a gift and I needed it delivered in a few days. It got held up in Sweden and took weeks to arrive. I was given a £5 compensation payment, but that wasn't really the point. Be honest and make it clear to UK customers you are not a UK company”

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Posted 1 year ago

Hi Miranda, I fully understand you are upset the package did not arrive in time. We are so sorry for this. Getting you the package on time is our responsibility, and we failed. For this specific order, the delay was due to the strikes at the Royal Mail, and your package was held up after it reached the UK. The strikes impacted all shipments within the UK, no matter whether they were shipped from abroad or not. Like many companies these days, we offer our products globally. The UK is our biggest market, and we ship thousands of orders to the UK each month. For UK orders, we pay UK VAT, we have a UK return address, we offer customer service in perfect English over email and phone, and, if it matters, two out of three founders are half English. The contact details on our site clearly state where the company is based if someone wants to know. Ensuring shipments arrive on time is something we put massive effort into. Like any e-commerce company, we have to rely on partners to ensure this, and, unfortunately, there are no companies with a perfect track record when it comes to delivering on time for every order. Things like strikes, accidents, pandemics, human error, etc are always a factor. Our track record of 99% of orders on time is, we believe, as good as it gets. Still, that one in a hundred package that gets delayed upsets us as much as the customer, and we are so sorry you ended up being one of these delayed packages. I hope you can understand. Thanks for shopping with us!

Posted 1 year ago

“Did take 6 working days to get my delivery, but good selection of ties”

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Posted 1 year ago

“Delivery is fast. Quality is not great”

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Posted 1 year ago

“love the bow tie - just a shame it didn't arrive in time for the event it was bought for!”

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Posted 1 year ago

“The tie was nice when it finally arrived. It was what we expected it to look like. Unfortunately couldn’t wear it to the event we bought it for. Delivery is 3-9 weekdays, it arrived on the ninth working day, so be aware before you place your order.”

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Posted 1 year ago

“Bought four silk bow ties from the UK. They were great, very nice indeed but they arrived too late for the wedding I bought them for. The website had a UK address and stated delivery would be 4-9 days, par for UK delivery which in practice almost always translates to delivery within a day or two. The website did not disclose that the goods were coming from outside the UK, which inevitably meant there was no chance of meeting my deadline.”

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Posted 1 year ago

“Good quality, however the colour we received is not coral, is copper. Unfortunately we will have to return.”

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Posted 1 year ago

Hi Caroline! Colours are tricky but our coral appearing to you as copper sounds wrong. Our support will follow up to see if a mistake has been made.

Posted 1 year ago

“Nice products - really slow delivery to UK. Assumed you were a UK company as you have a .uk website. However the products come from mainland Europe??”

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Posted 2 years ago

Correct, our European warehouse is just across the water, in Sweden. So standard mail can take a few days (4 on average) but our express options are delivered within 24hrs.

Posted 2 years ago

“No clue what to say- placed an order,you delivered”

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Posted 2 years ago

“Far too long delivery time. Tie arrived on Wednesday”

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Posted 2 years ago

“Usually really happy with the products, but had to return the latest (and pay my own postage) as it was bought to match my partner's outfit, and the tie didn't match the picture closely enough.”

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Posted 2 years ago

Thanks for your feedback! We put a lot of effort into making sure the photos reflect reality. It is though an impossible task to have the images look the same on all different screens out there. With that said, we'll take an extra look at the products you purchased and see if there are any improvements we can make. The question of free returns is always an ongoing debate. Our experience is that it gets abused with customers being careless as to what they order, resulting in a lot of extra shipments and, in the end, higher product prices instead. Glad you were happy with previous purchase and I hope you'll give us a new shot in the future.

Posted 2 years ago

“Very slow delivery but product seems fine.”

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Posted 2 years ago

“Postage was very slow”

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Posted 2 years ago

Tieroom UK is rated 4.7 based on 1,943 reviews