Tieroom UK Reviews

Name: Tieroom UK
Address: Tieroom AB, Sala, Uppsala, Monckton Road
Rating: 4.69

4.7 Rating 2,091 Reviews

93 %

of reviewers recommend Tieroom UK

4.7

Based on 2,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually really happy with the products, but had to return the latest (and pay my own postage) as it was bought to match my partner's outfit, and the tie didn't match the picture closely enough.”

Helpful Report

Posted 3 years ago

Thanks for your feedback! We put a lot of effort into making sure the photos reflect reality. It is though an impossible task to have the images look the same on all different screens out there. With that said, we'll take an extra look at the products you purchased and see if there are any improvements we can make. The question of free returns is always an ongoing debate. Our experience is that it gets abused with customers being careless as to what they order, resulting in a lot of extra shipments and, in the end, higher product prices instead. Glad you were happy with previous purchase and I hope you'll give us a new shot in the future.

Posted 3 years ago

“Very slow delivery but product seems fine.”

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Posted 3 years ago

“Postage was very slow”

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Posted 3 years ago

“The quality of the product was very good but delivery not so much. Paid £12 for 2 working day express delivery and arrived on the 4th working day so didn’t arrive in time for wedding and had to buy a tie elsewhere.”

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Posted 3 years ago

Sorry you didn't get the tie in time for the wedding. As the order was placed on a Saturday, it was not shipped until Monday and then delivered in 2 working days. If you now have no use for the tie, you are of course free to return it for a refund.

Posted 3 years ago

“swift delivery”

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Posted 3 years ago

“Great selection but delivery took too long”

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Posted 4 years ago

“The items were average and a little overpriced. The posting was slow, it took 15 days to reach me.”

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Posted 4 years ago

“Not a UK business although had a Co.uk Web address”

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Posted 4 years ago

“They were fab quality and faat delivery just not quite the right colour, i have returned still waiting on refund.”

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Posted 4 years ago

“The product was exactly what i was looking for and, the buying process was simple & was received quickly, but if I'm going to get stung for an unchangeable £19 shipping charge just for posting to Jersey, i really doubt there'll be repeat business. Shame.”

Helpful Report

Posted 4 years ago

Thanks for the feedback! I'm glad you liked our products and the site. £19 is a lot for shipping, agreed, but DHL to Jersey is expensive (actually more than £19) and normal mail has proven too unreliable. Hope to find cheaper options soon.

Posted 4 years ago

“quality of imagery not good enough. I'm unlikely to buy again.”

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Posted 8 years ago

We spend a lot of time on our product photos. It is though not always easy getting a photo that exactly matches real life. Different screens can also make the product look different from reality. But we will take an extra look at the products you were unhappy with and take new shots if needed. Thanks for the feedback! Any you products you wish not to keep can, of course, be returned for a full refund.

Posted 4 years ago

“Excellent product but took longer than expected to arrive in post.”

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Posted 8 years ago

Sorry you had to wait. Usually packages arrive in 2-3 days but the Royal Mail must have messed up on this one.

Posted 4 years ago

“Initially things went well, the ordering process was easily followed but then nothing arrived. Luckily we were sent a duplicate order. Thank you”

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Posted 8 years ago

So sorry about that. The Royal Mail does mess up occasionally nut we always make sure you get your products.

Posted 4 years ago

“Ordering was simple and straightforward. Communication was lacking though. The order was sent to a different address and no email confirming despatch or delivery was received. The information on the website under My Account also gave little clue as to what stage the order was in.”

Helpful Report

Posted 8 years ago

Hi! Glad you liked the product and the site. Sorry information about the order didn't reach you. I can see an email confirming the order was sent Dec 21 and an order confirming despatch on Dec 22. Possible it got filtered in your spam folder. The information available under My Account is not too informative, I agree, and we aim to improve this. Thanks for your input and for shopping with us!

Posted 4 years ago

“Needed 2 matching ties and pocket squares for a family wedding. Lovely material but expensive. Unfortunately they only had 1 matching pocket square.”

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Posted 8 years ago

“I received one order without problem. An order for my son has not been received. I have emailed twice and not even had an acknowledgement. Very disappointed indeed. A spoilt birthday present. I could not recommend Tierooms customer relations.”

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Posted 8 years ago

Dear Jonathan, We replied instantly to both of your emails (as we do with all emails). Have a look in your spam folder as emails sometimes end up there or call us on 020 3286 9717 and we'll get to the bottom of this. Thanks!

Posted 4 years ago

“Excellent quick delivery. The bow tie quality doesn't' represent good value for the price charged.”

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Posted 8 years ago

“I still have not received my order. Monday the 22th I got the 'your order has been sent' mail, but it still is not here, today is the 4th of june. However when I emailed you about it I got a verry caring and customer friendly reply within hours, so that was good. I hope my order will eventually arrive, but the tie i orderd did not make it to the occasion it was ment for.”

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Posted 8 years ago

“Shipping was.a bit slow, but everything was received.”

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Posted 7 years ago

Hi, Sorry that you were not satisfied with the products! We will send you an email now. Tieroom

Posted 4 years ago

“Produit conforme à la commande. Livraison en retard. 9 jours ouvrés au lieu de 6 max.”

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Posted 7 years ago

Tieroom UK is rated 4.7 based on 2,091 reviews