Tieroom UK Reviews

Name: Tieroom UK
Address: Tieroom AB, Sala, Uppsala, Monckton Road
Rating: 4.68

4.7 Rating 1,944 Reviews

93 %

of reviewers recommend Tieroom UK

4.7

Based on 1,944 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received one order without problem. An order for my son has not been received. I have emailed twice and not even had an acknowledgement. Very disappointed indeed. A spoilt birthday present. I could not recommend Tierooms customer relations.”

Helpful Report

Posted 7 years ago

Dear Jonathan, We replied instantly to both of your emails (as we do with all emails). Have a look in your spam folder as emails sometimes end up there or call us on 020 3286 9717 and we'll get to the bottom of this. Thanks!

Posted 3 years ago

“Needed 2 matching ties and pocket squares for a family wedding. Lovely material but expensive. Unfortunately they only had 1 matching pocket square.”

Helpful Report

Posted 7 years ago

“Ordering was simple and straightforward. Communication was lacking though. The order was sent to a different address and no email confirming despatch or delivery was received. The information on the website under My Account also gave little clue as to what stage the order was in.”

Helpful Report

Posted 7 years ago

Hi! Glad you liked the product and the site. Sorry information about the order didn't reach you. I can see an email confirming the order was sent Dec 21 and an order confirming despatch on Dec 22. Possible it got filtered in your spam folder. The information available under My Account is not too informative, I agree, and we aim to improve this. Thanks for your input and for shopping with us!

Posted 3 years ago

“Initially things went well, the ordering process was easily followed but then nothing arrived. Luckily we were sent a duplicate order. Thank you”

Helpful Report

Posted 7 years ago

So sorry about that. The Royal Mail does mess up occasionally nut we always make sure you get your products.

Posted 3 years ago

“Excellent product but took longer than expected to arrive in post.”

Helpful Report

Posted 7 years ago

Sorry you had to wait. Usually packages arrive in 2-3 days but the Royal Mail must have messed up on this one.

Posted 3 years ago

“quality of imagery not good enough. I'm unlikely to buy again.”

Helpful Report

Posted 7 years ago

We spend a lot of time on our product photos. It is though not always easy getting a photo that exactly matches real life. Different screens can also make the product look different from reality. But we will take an extra look at the products you were unhappy with and take new shots if needed. Thanks for the feedback! Any you products you wish not to keep can, of course, be returned for a full refund.

Posted 3 years ago

Tieroom UK is rated 4.7 based on 1,944 reviews