Tieroom UK Reviews

Name: Tieroom UK
Address: Tieroom AB, Sala, Uppsala, Monckton Road
Rating: 4.68

4.7 Rating 1,943 Reviews

93 %

of reviewers recommend Tieroom UK

4.7

Based on 1,943 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products looked nice online but my samples have not arrived so I currently have no confidence in the brand.”

Helpful Report

Posted 1 day ago

Hi! So sorry you haven't received your samples yet. They should have arrived last week. We will try track down the package and, no matter what has happened, ensure you get what you ordered. Our customer service will email you today.

Posted 1 day ago

“Still awaiting delivery 12 days after ordering. Can you check it has been sent ?”

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Posted 3 weeks ago

The Easter holidays add some time to delivery, but we can see it left the sorting centre on Friday and should be with you this week. Customer service will contact you with more details.

Posted 3 weeks ago

“I received the wrong tie from what I had ordered…”

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Posted 2 months ago

Hi! So sorry to hear we made a mistake. Customer support will contact you right away and sort this out.

Posted 2 months ago

“Wrong item arrived details of another customer labelled. Need correct items to be sent urgently”

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Posted 5 months ago

Hi James, Sorry that we mixed up your order with another James. I emailed you this morning and a new order with the correct items has been packed and shipped today with DHL for delivery tomorrow. A pre-paid return envelope for the incorrect order is included in the package. Sorry for the trouble!

Posted 5 months ago

“It’s been over two weeks since my purchase and still no delivery. Not impressed.”

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Posted 5 months ago

“I still haven't received it!!!”

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Posted 5 months ago

“My order hadn't been delivered after 10 days. Nobody from Tieroom contacted me but when I contacted Tieroom the response from Niklas was very swift and helpful. The order, which was for a friend's funeral, was cancelled and swiftly refunded.”

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Posted 6 months ago

“Never arrived.”

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Posted 7 months ago

Hi! So sorry for the delay. We had a batch of orders that temporarily got lost by our shipping partner and yours was unfortunately one of them. I can see support has been in contact with you to make things right.

Posted 7 months ago

“Returned a parcel but had no acknowledgement about the payment”

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Posted 8 months ago

It can take up to three weeks until a return is processed and the refund issued as they, after landing at our UK warehouse, need to be shipped to our main European warehouse before that happens. Don't worry, you will get your refund.

Posted 8 months ago

“I received an email on 30.06.23 stating my item had been dispatched. Today is the 16th July and the item has still not been received. This is outside the company limit of 3-9 working days and despite being told I would have it by the end of the week just past. It was required for our son’s wedding, so particularly disappointing. Please provide a refund asap.”

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Posted 9 months ago

“Unfortunately the order was not received as it was lost by the delivery company. Your colleague Christian is being helpful in arranging a refund.”

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Posted 9 months ago

“Order was late and had to order from a different site in time for the event.”

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Posted 1 year ago

“Item not received 3 weeks after order !”

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Posted 1 year ago

“I still haven’t received the tie yet, once o get I will do a review”

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Posted 1 year ago

“Literally didn’t arrive, so awful service..”

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Posted 1 year ago

Hi Joshua, So sorry you haven't received your tie yet. Under normal circumstances, it should have reached you within a week. The strikes at the Royal Mail are, unfortunately, causing significant delays. Your tie should most likely arrive next week.

Posted 1 year ago

“Ordered a tie on the 26th November said it was shipped on the 28th for a wedding on the 9th of December still havnt received the tie its now 14th December.”

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Posted 1 year ago

Hi Katrina, So sorry you haven't received your tie yet. Under normal circumstances, it should have reached you well in time. The strikes at the Royal Mail are, unfortunately, causing significant delays. Your tie should most likely arrive this week. If you don't want to keep it, contact our support and we'll arrange a return and full refund.

Posted 1 year ago

“Never delivered and no communication on delivery”

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Posted 1 year ago

Hi Deon, So sorry you haven't received your order yet. The strikes at the Royal Mail are causing major delays. The package should most likely arrive this week. Please contact our support if it doesn't and we'll sort it out.

Posted 1 year ago

“I've been asked to write a review about an order I've still not received”

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Posted 1 year ago

Hi Martin, So sorry you haven't received your tie yet. The strikes at the Royal Mail are causing major delays. The package should most likely arrive this week. Please contact our support if it doesn't and we'll sort it out.

Posted 1 year ago

“It still hasn't arrived.”

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Posted 1 year ago

Hi Paul, So sorry you haven't received your tie yet. The strikes at the Royal Mail are causing major delays. The package should most likely arrive this week. Please contact our support if it doesn't and we'll sort it out.

Posted 1 year ago

“Have been invited to leave a review, unfortunately having not received the item yet it is difficult to review. I have now purchased items from elsewhere”

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Posted 1 year ago

Hi! So sorry the order hasn't reached you. This happens very rarely, but things have been a bit messy lately with the Royal Mail strikes and all. Our customer support will reach out and refund you.

Posted 1 year ago

Tieroom UK is rated 4.7 based on 1,943 reviews