Tieroom UK Reviews

Name: Tieroom UK
Address: Tieroom AB, Sala, Uppsala, Monckton Road
Rating: 4.69

4.7 Rating 2,090 Reviews

93 %

of reviewers recommend Tieroom UK

4.7

Based on 2,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service will not be buying again”

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Posted 3 years ago

Looked into your order and seems like it has got stuck in the post on its way to you. This is rare but it happens, so sorry for this. A support agent will get in contact with you and see what can be done.

Posted 3 years ago

“Your website made it look like I was ordering from a UK company, but it turns out you are in Sweden. I got an email from Royal Mail with a tracking number but that doesn't work so I have no idea when or if my tie will arrive. Appalling service, avoid”

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Posted 3 years ago

“Totally disappointed. I bought a self tie and it has been delivered a pre tied one. I couldn't sent it back as I needed soon. Price too expensive for a fake pre tied silk one”

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Posted 3 years ago

“I placed an order over a month ago, it still has not arrived. Cant track either!”

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Posted 4 years ago

Most orders arrive within a week. Sounds like the postal service has lost this package along the way. So sorry about this. Responding to you over email now. We'll make sure you get your products.

Posted 4 years ago

“Order still not here. Don’t order from this company.”

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Posted 4 years ago

Hi! So sorry you haven't received your order yet. Due to Brexit issues, a number of shipments have been delayed and yours seems to be one of these, unfortunately. These issues have been fixed now and our customer service will be in contact with you on how you would like to proceed with your order.

Posted 4 years ago

“Haven’t received my order been over a week”

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Posted 4 years ago

Hi! Sorry to hear you haven't received your tie yet. As stated in our checkout, delivery times are longer than usual at the moment due to Covid and Brexit. You should get your tie next week. Please get back to our customer support if you don't.

Posted 4 years ago

“my item has not arrived”

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Posted 8 years ago

Hi! So sorry about this. It must be stuck with the Royal Mail somewhere. Our support will follow up with you and ensure you get your Bow Tie.

Posted 4 years ago

“Delivery came late. Couldn't use it for Xmas eve dinner”

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Posted 8 years ago

Hi, sorry that you did not get it in time for Christmas. Normal delivery time is 3-6 working days and it was shipped on the 19th so you were a bit unlucky there and didn't get it on the 5th day delivery on the 24th before Christmas. I hope this doesn't stop you from ordering from us again.

Posted 4 years ago

“I made my order on 26th of March and I'm yet to receive it. I had ordered it in plenty of time to wear to a wedding last Friday but unfortunately it didn't arrive, and is yet to arrive! Customer service representative Anand was very helpful but I'm disappointed with the fact that the tie didn't arrive in time and I'm yet to receive it. If it doesn't arrive next week I will be seeking a full refund.”

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Posted 8 years ago

?Hi Kilian! You've every right to be disappointed - we're very sorry you missed your event, we should have arranged for a re-send as soon as you got in touch. At this point I'm bound to think that your order has been completely missorted by the mail or something - even with a delay it shouldn't take this long. ??Damage is done, but we can still arrange for a re-send or if you prefer the refund solution. I sent you an e-mail with suggestions on how we should resolve this matter as soon as possible - please answer that and we'll take care of it first thing. best regards Anand, Tieroom customer service

Posted 4 years ago

“Ties were poor quality”

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Posted 8 years ago

Hi there! Thanks for taking your time to give us feedback. We're obviously not happy that you're not satisfied, most of our customers are. What is it that you think is in poor quality? If it's a flawed copy, we'll of course provide you with a new one. Any specifications you could give us help us a lot ? we work continually to improve our products, build as well as fabrication quality. thank you in advance for any comments you may give best regards Anand, Tieroom customer service

Posted 4 years ago

“I ordered a bow-tie 2 weeks ago and it still hasn't arrived - I needed it for an event yesterday :-( Can't find the confirmation e-mail to contact you directy Louise”

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Posted 8 years ago

Hi Louise,We're so sorry to hear you missed your event - hope you managed a good plan B. This is highly irregular. Helpdesk will get in touch with you directly to try and sort this out as best we can, under the circumstances. apologies againAnandTieroom customer service

Posted 4 years ago

“You are very expensive, your colour was no where near the one shown on the internet (I expected a little variance) and I had to pay return postage. We have a wedding coming up and we need 8 tie sets. None of which I will be ordering off you.”

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Posted 8 years ago

Hi!I'm sorry to hear you didn't appreciate our products or prices. We actually work a lot with colours, but colour rendition on screens is tricky. However much we do to get the colours right at our end, they can still look different at yours, due to different computer screens, screen colour settings, screen light settings, colour profiles etc etc. And of course, you'll never know exactly what you get until you hold it in your hand, that's just e-shopping. Reg. prices, we have competitors that are cheaper and ones that are more expensive, a lot more expensive, but most of our customers seem to think they get a lot for their money, as you can see from the overwhelming positive feedback we generally get Return postage is something we're constantly considering, but at the moment, that's our policy. I hope you find what you're looking for elsewhere, and that you have a great weddingif there's anything else we can do for you, please don't hesitate to get back to us again best regardsAnand

Posted 4 years ago

“Absolutely Pathetic....2 weeks to arrive.....5 days after the wedding I ordered it for had taken place”

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Posted 8 years ago

We have realised an entire batch of shipments from the 7th was severely delayed somewhere along the way. So sorry yours was a part of this and missed the wedding. Under normal circumstances shipping only takes 2-4 days. Even if it's completely our responsibility getting you your products in time we are not in total control of every step and our logistics partner obviously failed here and we will bring this up with them. Our support has reached out to you via email to sort this out further. We are so sorry!

Posted 4 years ago

“Not free returns”

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Posted 7 years ago

Yeah, free returns or not is a tricky question.The are obviously never free as the cost simply gets hidden in the products but we fully understand some people would find that more appealing. We thank you for your input and will re-evaluate. I hope the rest of your experience was worthy of more than 1 star.

Posted 4 years ago

“Took a long time for the tie to arive”

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Posted 7 years ago

Hi there!Our advertised delivery time is 3-6 working days, as notified on the website and the order confirmation. Your order was placed on a Saturday (9th) and thus shipped from our warehouse in Sweden to the UK the following Monday, December 11, meaning Dec 18 was the last delivery day within that time frame. You got in touch with us on Dec 18 saying you had intended to order express delivery, but actually didn't, but on the 19th you let us know that the package actually arrived on the last delivery day, Dec 18th, after all. So doesn't it seem a bit unfair to grade dump us on the basis of slow delivery when you actually got your package on time?

Posted 4 years ago

“Start by sending christmas presents BEFORE CHRISTMAS!! as it was promised on your website”

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Posted 7 years ago

Hi, As we discussed with you on the 23rd, we had already sent the package, well in time for Christmas (on the 18th to be exact), but it obviously got stuck somewhere and we are very sorry you didn't get it in time. As agreed, we emailed you a future discount as a small compensation. We take full responsibility for it not reaching you in time but please remember we rely on others doing their job as well and this time something out of our control happened along the way causing a delay. We will put in a complaint with the Royal Mail and do everything we can to not have this happen again.

Posted 4 years ago

“Wrong colour was sent out - not impressed, especially as I had to pay to return it.”

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Posted 7 years ago

“Still haven?t received my parcel, needed it for horse racing, was assured it would arrive on time even after I contacted them to say it had t arrived, to be told it would be here few days later . Very poor”

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Posted 7 years ago

Hi Paul, Sorry that you have not received your parcel yet. The warehouse staff will send you an email now.

Posted 4 years ago

“I did not receive what I ordered.”

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Posted 7 years ago

Sorry that Royal Mail lost your package and that you did not receive it in time. More than 99% of our packages reach our customers in time but unfortunately it happens that packages gets sorted wrong because of human error. We have put in a complaint and made a refund.

Posted 4 years ago

“Shipping was too long”

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Posted 6 years ago

Normal delivery time is 3-6 days in Europe with free shipping and 1-2 with DHL express shipping. 99% of our deliveries gets delivered in 6 days working days but things can happen that is out of our control. I still hope that you got the delivery in the 6 working days.

Posted 4 years ago

Tieroom UK is rated 4.7 based on 2,090 reviews