Tieroom UK Reviews

Name: Tieroom UK
Address: Tieroom AB, Sala, Uppsala, Monckton Road
Rating: 4.68

4.7 Rating 1,944 Reviews

93 %

of reviewers recommend Tieroom UK

4.7

Based on 1,944 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order over a month ago, it still has not arrived. Cant track either!”

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Posted 2 years ago

Most orders arrive within a week. Sounds like the postal service has lost this package along the way. So sorry about this. Responding to you over email now. We'll make sure you get your products.

Posted 2 years ago

“Order still not here. Don’t order from this company.”

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Posted 3 years ago

Hi! So sorry you haven't received your order yet. Due to Brexit issues, a number of shipments have been delayed and yours seems to be one of these, unfortunately. These issues have been fixed now and our customer service will be in contact with you on how you would like to proceed with your order.

Posted 3 years ago

“Haven’t received my order been over a week”

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Posted 3 years ago

Hi! Sorry to hear you haven't received your tie yet. As stated in our checkout, delivery times are longer than usual at the moment due to Covid and Brexit. You should get your tie next week. Please get back to our customer support if you don't.

Posted 3 years ago

“Have still not received my item after 2 weeks.”

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Posted 3 years ago

Sorry that you have not received your order yet. I have sent you a email regarding the order.

Posted 3 years ago

“Ensure delivery within indicated time”

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Posted 4 years ago

Sorry that your order has not been delivered in time! We will send you an email now regarding your delivery.

Posted 3 years ago

“Ties are not of good quality. I ended up purchasing over 5 ties and non were true to colour. They weren?t good matierap and they were very very overpriced”

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Posted 4 years ago

Hi Ciara, so sorry to hear you were unhappy with pretty much everything. - Colour on screen versus reality is tricky business, and although we work a lot with it, it's enough that your screen is set differently in regards to light, saturation, colour profile etc for products to appear differently than on our end. This is something all e-merchants work hard to deal with, but the fact remains, you can't ever be 100% sure what you see on your screen reflects exactly what you'll see upon delivery. - Regarding price & quality: some of our competitors are cheaper, some more expensive than we are ? the vast majority of our customers seem to think they get really good value for money at Tieroom, we have very high satisfaction rates in general. Having said that, we continuously work on product improvement, so we're always grateful to receive constructive criticism. You're welcome to specify in more detail what aspects of our products that need improving, if you're up for it. Thanks for your input.

Posted 3 years ago

“Colour did not match”

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Posted 4 years ago

Hi Tracey, sorry to hear the colour didn't match. Was it a dress it didn't match or your perception of the tie onscreen that didn't match the real life impression? Colour rendition, onscreen vs irl is tricky business, and although we work a lot with it, it's enough that someone has different lighting settings, different colour profile, colour saturation etc for the product to look differently on other screens than on ours. Please don't hesitate to get back to us, preferably via info@tieroom.co.uk if there's anything more we can do for you. And return is also possible, of course.best regards Anand, Tieroom customer service

Posted 3 years ago

“I never received my package!”

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Posted 5 years ago

This errand was handled directly via customer service. Something strange has happened here with the piece of the delivery chain. Glad you received your parcel in the end.

Posted 3 years ago

“Not received yet. 16 days gone”

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Posted 5 years ago

Hi Vasco, Sorry that you have not received it yet. I will send you an email now regarding your shipment.

Posted 3 years ago

“Poca claridad en el servicio de flete y costos de envío”

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Posted 5 years ago

Hi!Thanks for the feedback! I know we had issues providing you with shipping options to Chile when you tried to place your order, sorry about that. The situation was swiftly resolved and you were presented with the safe and fast but somewhat expensive option of DHL courier which has proven to be the best option when shipping to South America. We also offered you free shipping with standard post. I'm sorry you felt shopping with us was a 1-star experience. Besides our error of, at first, not having shipping options for Chile, please do get back to us on how we can improve to ensure a better experience for you next time.

Posted 3 years ago

“I still haven?t received my order 2 weeks later for 3 ties and a bow tie... meant to be here 3-6 days.”

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Posted 5 years ago

Hi Andrew,the order was sent promptly as planned, something must have gone wrong in the postal chain. Whatever the explanation, this is of course not acceptable, wish you got in touch sooner. We'll arrange for a resend, someone will contact you directly via customer service. Sorry about the delay.

Posted 3 years ago

“Vert good and prompt”

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Posted 5 years ago

I'm glad you found us "Very good and prompt". I am therefore curious about the rating of 1/5. Did you possibly misclick? If so, you can go back and correct your rating. If not, we would love to know what we can do better. Thanks!

Posted 3 years ago

“Still not Received my item”

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Posted 5 years ago

Hi! excuse the long wait for an answer - holiday times. That's definitely not ok, way too long a wait for delivery, many apologies. Please write to info@tieroom.co.uk if you still haven't received your pocket square, and we'll resend.

Posted 3 years ago

“Didn't recieve it!”

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Posted 5 years ago

Hi!So sorry to hear you didn't receive your parcel, post must have messed up. It was shipped on July 22nd. We'll of course make sure you'll receive your stuff, now that we know the post hasn't delivered. We'll contact you via our customer service channel.best regardsAnand SharmaTieroom customer service

Posted 3 years ago

“Shipping was too long”

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Posted 5 years ago

Normal delivery time is 3-6 days in Europe with free shipping and 1-2 with DHL express shipping. 99% of our deliveries gets delivered in 6 days working days but things can happen that is out of our control. I still hope that you got the delivery in the 6 working days.

Posted 3 years ago

“I did not receive what I ordered.”

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Posted 5 years ago

Sorry that Royal Mail lost your package and that you did not receive it in time. More than 99% of our packages reach our customers in time but unfortunately it happens that packages gets sorted wrong because of human error. We have put in a complaint and made a refund.

Posted 3 years ago

“Still haven?t received my parcel, needed it for horse racing, was assured it would arrive on time even after I contacted them to say it had t arrived, to be told it would be here few days later . Very poor”

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Posted 5 years ago

Hi Paul, Sorry that you have not received your parcel yet. The warehouse staff will send you an email now.

Posted 3 years ago

“Wrong colour was sent out - not impressed, especially as I had to pay to return it.”

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Posted 5 years ago

“Start by sending christmas presents BEFORE CHRISTMAS!! as it was promised on your website”

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Posted 6 years ago

Hi, As we discussed with you on the 23rd, we had already sent the package, well in time for Christmas (on the 18th to be exact), but it obviously got stuck somewhere and we are very sorry you didn't get it in time. As agreed, we emailed you a future discount as a small compensation. We take full responsibility for it not reaching you in time but please remember we rely on others doing their job as well and this time something out of our control happened along the way causing a delay. We will put in a complaint with the Royal Mail and do everything we can to not have this happen again.

Posted 3 years ago

“Took a long time for the tie to arive”

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Posted 6 years ago

Hi there!Our advertised delivery time is 3-6 working days, as notified on the website and the order confirmation. Your order was placed on a Saturday (9th) and thus shipped from our warehouse in Sweden to the UK the following Monday, December 11, meaning Dec 18 was the last delivery day within that time frame. You got in touch with us on Dec 18 saying you had intended to order express delivery, but actually didn't, but on the 19th you let us know that the package actually arrived on the last delivery day, Dec 18th, after all. So doesn't it seem a bit unfair to grade dump us on the basis of slow delivery when you actually got your package on time?

Posted 3 years ago

Tieroom UK is rated 4.7 based on 1,944 reviews