Tieroom UK Reviews

Name: Tieroom UK
Address: Tieroom AB, Sala, Uppsala, Monckton Road
Rating: 4.68

4.7 Rating 1,944 Reviews

93 %

of reviewers recommend Tieroom UK

4.7

Based on 1,944 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Tieroom UK 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not free returns”

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Posted 6 years ago

Yeah, free returns or not is a tricky question.The are obviously never free as the cost simply gets hidden in the products but we fully understand some people would find that more appealing. We thank you for your input and will re-evaluate. I hope the rest of your experience was worthy of more than 1 star.

Posted 3 years ago

“Absolutely Pathetic....2 weeks to arrive.....5 days after the wedding I ordered it for had taken place”

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Posted 6 years ago

We have realised an entire batch of shipments from the 7th was severely delayed somewhere along the way. So sorry yours was a part of this and missed the wedding. Under normal circumstances shipping only takes 2-4 days. Even if it's completely our responsibility getting you your products in time we are not in total control of every step and our logistics partner obviously failed here and we will bring this up with them. Our support has reached out to you via email to sort this out further. We are so sorry!

Posted 3 years ago

“You are very expensive, your colour was no where near the one shown on the internet (I expected a little variance) and I had to pay return postage. We have a wedding coming up and we need 8 tie sets. None of which I will be ordering off you.”

Helpful Report

Posted 6 years ago

Hi!I'm sorry to hear you didn't appreciate our products or prices. We actually work a lot with colours, but colour rendition on screens is tricky. However much we do to get the colours right at our end, they can still look different at yours, due to different computer screens, screen colour settings, screen light settings, colour profiles etc etc. And of course, you'll never know exactly what you get until you hold it in your hand, that's just e-shopping. Reg. prices, we have competitors that are cheaper and ones that are more expensive, a lot more expensive, but most of our customers seem to think they get a lot for their money, as you can see from the overwhelming positive feedback we generally get Return postage is something we're constantly considering, but at the moment, that's our policy. I hope you find what you're looking for elsewhere, and that you have a great weddingif there's anything else we can do for you, please don't hesitate to get back to us again best regardsAnand

Posted 3 years ago

“I ordered a bow-tie 2 weeks ago and it still hasn't arrived - I needed it for an event yesterday :-( Can't find the confirmation e-mail to contact you directy Louise”

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Posted 6 years ago

Hi Louise,We're so sorry to hear you missed your event - hope you managed a good plan B. This is highly irregular. Helpdesk will get in touch with you directly to try and sort this out as best we can, under the circumstances. apologies againAnandTieroom customer service

Posted 3 years ago

“Ties were poor quality”

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Posted 7 years ago

Hi there! Thanks for taking your time to give us feedback. We're obviously not happy that you're not satisfied, most of our customers are. What is it that you think is in poor quality? If it's a flawed copy, we'll of course provide you with a new one. Any specifications you could give us help us a lot ? we work continually to improve our products, build as well as fabrication quality. thank you in advance for any comments you may give best regards Anand, Tieroom customer service

Posted 3 years ago

“I made my order on 26th of March and I'm yet to receive it. I had ordered it in plenty of time to wear to a wedding last Friday but unfortunately it didn't arrive, and is yet to arrive! Customer service representative Anand was very helpful but I'm disappointed with the fact that the tie didn't arrive in time and I'm yet to receive it. If it doesn't arrive next week I will be seeking a full refund.”

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Posted 7 years ago

?Hi Kilian! You've every right to be disappointed - we're very sorry you missed your event, we should have arranged for a re-send as soon as you got in touch. At this point I'm bound to think that your order has been completely missorted by the mail or something - even with a delay it shouldn't take this long. ??Damage is done, but we can still arrange for a re-send or if you prefer the refund solution. I sent you an e-mail with suggestions on how we should resolve this matter as soon as possible - please answer that and we'll take care of it first thing. best regards Anand, Tieroom customer service

Posted 3 years ago

“Delivery came late. Couldn't use it for Xmas eve dinner”

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Posted 7 years ago

Hi, sorry that you did not get it in time for Christmas. Normal delivery time is 3-6 working days and it was shipped on the 19th so you were a bit unlucky there and didn't get it on the 5th day delivery on the 24th before Christmas. I hope this doesn't stop you from ordering from us again.

Posted 3 years ago

“my item has not arrived”

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Posted 7 years ago

Hi! So sorry about this. It must be stuck with the Royal Mail somewhere. Our support will follow up with you and ensure you get your Bow Tie.

Posted 3 years ago

Tieroom UK is rated 4.7 based on 1,944 reviews