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Tiertime Reviews

4.8 Rating 1,716 Reviews
95 %
of reviewers recommend Tiertime
Company Reviews Product Reviews
479
 Questions Metrics Info
4.8
Based on 1,716 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
4.7 out of 5
Read Tiertime Reviews

About Tiertime:

Developer and manufacturer of 3d printers

Visit Website

Phone:

+86 13810480728

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
E
Verified Buyer
“The solution you suggested definitely solve the problem I had. It was very quick and helpful response. I'm very satisfied with the remote support.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Job sorted, thanks. Follow ups are annoying.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I am having multiple issues. Support needs to read the entire thread.”
Helpful Report
Posted 6 years ago
E
Verified Buyer
“High quality Quick delivery Prompt response Unstable wireless connection Limited but functional software”
Helpful Report
Posted 6 years ago
G
Verified Buyer
“Absolutely ecstatic at the results I have received from the customer service department, it’s going to be a long time before I get this sort of customer commitment from any other company,Tiertime have set the bar high. As a bonus they make excellent printers.”
Helpful Report
Posted 6 years ago
J
Verified Buyer
“Hassle free and quick!”
Helpful Report
Posted 6 years ago
A
Verified Buyer
“Most helpful”
Helpful Report
Posted 6 years ago
C
Verified Buyer
“Very nice support team. Thank you very much.”
Helpful Report
Posted 6 years ago
S Lim
Verified Buyer
“Prompt service”
Helpful Report
Posted 6 years ago
M
Verified Buyer
“I am happy with my UP Plus 2 with the CPU upgrade. This CPU upgrade should allow me to use the UP Studio software. At least till version 2.5xxx.”
Helpful Report
Posted 6 years ago
W
Verified Buyer
“Great support, problem fixed ;)”
Helpful Report
Posted 6 years ago
S
Verified Buyer
“Was able to fix nozzle, but not feed gear”
Helpful Report
Posted 6 years ago
C
Verified Buyer
“Issues were not resolved but great communication”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“The support was very kind and acertive. Thanks.”
Helpful Report
Posted 6 years ago
F
Verified Buyer
“Always professional”
Helpful Report
Posted 6 years ago
Y Chen
Verified Buyer
“Thank you!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“no comment”
Helpful Report
Posted 6 years ago
S
Verified Buyer
“Transferred case to Australian / New Zealand Support Tama Kito”
Helpful Report
Posted 6 years ago
M Moore
Verified Buyer
“Josh, You are are not very serious. You are sending me a CPU that has completely different hole pattern (see gold looking holes) and I cannot use. I am asking you if the MK2 standard and the MK2 extended has the same CPU and you cannot answer??? THAT IS COMPLETELY UNACCEPTABLE. MY MACHINE HAS BEEN DOWN FOR MORE THAN 5 MONTHS AND YOU CANNO0T HELP. I PURCHASED 3 ADDITIONAL CPUS AND YOU CANNOT TELL ME WHY IT IS CLANKING??? DOD YOU SELL ME EXTENDED CPU INSTEAD OF STANDARD?? GIVE ME THE ADDRESS OF THE STORE WH CAN FIX MY MACHINE IN THE USA OR GIVE HALF PRICE ON A NEW ONE, OR I WILL CALL MY LAWYER AND POST NEGATIVE REVIEWS OF YOUR CUSTOMER SERVICE.”
Helpful Report
Posted 6 years ago
B
Verified Buyer
“Extruder head blew up after 9 months, went to the website to order another but found it inoperable. Problem was quickly recognized and I soon had a new extruder head.”
Helpful Report
Posted 6 years ago
Tiertime is rated 4.8 based on 1,716 reviews
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