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Tile Fix Direct Reviews

4.7 Rating 1,658 Reviews
92 %
of reviewers recommend Tile Fix Direct
4.7
Based on 1,658 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Tile Fix Direct Reviews
Visit Website

Phone:

07897446236

Email:

jonathanl@htw.co.uk

Location:

Holly Bush Industrial Estate
Ash Vale
GU11 2PX

Write Your review

I have used Tilefix Direct several times and their service is always efficient and delivery is fast.
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Posted 8 years ago
helpful staff
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Posted 8 years ago
Very happy as had all products I needed
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Posted 8 years ago
Good price and speedy delivery - would use again
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Posted 8 years ago
Purchased marmox multi board and had never installed before. Easy to use thanks to advice available through tile fix website. The orbry fixings were easy to use and rely happy with the result. The boards were delivered within timescale quoted no were well packaged to prevent damage. Would definitely use Tilefix again.
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Posted 8 years ago
Thanks David, glad to hear you are happy with the products and service. Get 5% off your next order by emailing us at reviews@tilefixdirect.com to request a discount code.
Posted 8 years ago
Excellent service and delivered as promised. Will use again.
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Posted 8 years ago
Would love to see orbry make 20m roll of self adhering tape Would be better if the packaging wasn't covered in advertising as its bad for my business if I get stuff delivered to site Good service generally
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Posted 8 years ago
Would love to see orbry make 20m roll of self adhering tape Would be better if the packaging wasn't covered in advertising as its bad for my business if I get stuff delivered to site Good service generally
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Posted 8 years ago
Thanks for leaving a review, we'll pass your comments on to our sales team.
Posted 8 years ago
Durabase waterproof membrane delivered next day. Great service.
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Posted 8 years ago
Goods arrived exactly at predicted time. Very efficient service.
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Posted 8 years ago
Thanks for the review Leslie, don't forget to email us at reviews@tilefixdirect.com for your 5% discount code
Posted 8 years ago
Easy to navigate website, competitive prices and quick delivery times. Would use again
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Posted 8 years ago
All items cam quickly in packaging marked fragile do not drop on edges or corners. Clearly the delivery guys can't read as all boxes look as though they were kicked here rather than delivered.
Tile Fix Direct 4 star review on 3rd July 2016 Tile Fix Direct 4 star review on 3rd July 2016
Helpful Report
Posted 8 years ago
Sorry to hear your boards were damaged during delivery, as you say, we clearly mark all boxes as fragile and emphasise that they should not be dropped on edges or corners. Get in touch with our customer services team on 0333 320 04 24 if you can't use them. You can also claim 5% off your next order by emailing us at reviews@tilefixdirect.com for a discount code.
Posted 8 years ago
The delivery failed because the driver did not find 30a Cologne Rd. I will have to return the product as I could not wait.
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Posted 8 years ago
Hi Nigel, unfortunately 30a was not the address provided for delivery - hence why the driver could not locate it and the parcel is being returned to us.
Posted 8 years ago
Good product , good price , delivery I day late but did not cause any problem
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Posted 8 years ago
Sorry to hear your delivery was delayed, don't forget you can get 5% off your next order by emailing us at reviews@tilefixdirect to claim your discount code
Posted 8 years ago
Well packed and secure, good value, would recommend.
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Posted 8 years ago
good price and fast delivery
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Posted 8 years ago
Boards not yet laid but very satisfied with speed of delivery ( following day to Scotland!) and friendly and helpful operator on phone.
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Posted 8 years ago
All very good accept the check out which I found a little confusing
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Posted 8 years ago
Hi David, sorry to hear you found the checkout process confusing - you can call or chat to our customer services if you have any problems in the future.
Posted 8 years ago
On both occasions, the service was prompt and impressive
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Posted 8 years ago
Easy to order and super fast delivery but no communication/emails to confirm order or delivery day/time so was a good job i was home when it arrived!
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Posted 8 years ago
Thanks for your review, you should receive a confirmation email from us and another when your order is dispatched - as well as an email/text from the courier. Check your junk mail if you have not received these emails.
Posted 8 years ago
Tile Fix Direct is rated 4.7 based on 1,658 reviews