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Time For Paws Reviews

1.5 Rating 148 Reviews

11 %

of reviewers recommend Time For Paws

Company Reviews

1.5

Based on 148 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Time For Paws 1 star review on 20th May 2024

Time For Paws 1 star review on 8th December 2023

Jacqueline Garbett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 10 working days (ie 2 weeks) for delivery after having emails ignored and waiting 50 minutes on the phone to speak to a totally disinterested woman who then gave me a 'Stuarts' email address to complain to as she clearly wasn't bothered and that bounced back! Would I recommend this service - NO”

Posted 5 years ago

“Disgusting company. Never used such an awful company before. Still waiting after a week for my items to arrive. Have emailed them twice with no reply, and phoned them four times, to be told every time, I’m number five in the queue. Won’t be using again.”

Posted 5 years ago

“Absolutely awful service, never received such bad service. Ordered an item a week ago, and no sign of it. Emailed them twice with no reply, and rang them four times and every time I call I am number five in the queue, after holding on for twenty minutes, I am still number five in the queue. Certainly won’t be using them again!.”

Posted 5 years ago

“Ordered over a week ago. No contact, no sign of dog food, no-one answering phone. What's going on? Now run out of dog food. They used to be good value and reliable.”

Posted 5 years ago

“Best price online for pet food but delivery is very slow, you need 2 order 2 weeks b4 you need them to make sure you have them b4 you run out, yes delivery is free which is great but not if your dog is going through there special diet food faster and you have 2 wait a week for it 2 arrive”

Posted 5 years ago

“Absolutely shocking service. This is the second time this has happened to us, I ordered my dog food over a week ago and STILL nothing. I have now had to go out and buy more dog food because we ran out 3 days ago. So we're out twice the money and with no communication or apology. Yodal say get in contact with the company which is near impossible seeing as they never bloody answer the phone. I've currently been waiting for 1 hour and 36 minutes. Absolute disgrace. DO NOT WASTE YOUR TIME OR MONEY!!!”

Posted 5 years ago

“40 minutes on hold to ask where the dog food is. They were going to print the label tomorrow 5 days after ordering Use only if you don't mind waiting a long time”

Posted 5 years ago

“Rubbish service Ordered dog food 1 week ago still has not turned up or any proper update on it I have emailed to ask what was going on didn't even get an answer Will never use them again”

Posted 5 years ago

“Awful service,Take your money but DO Not send goods in over a week.Takes ages on the phone,must be other complaints,do not answer emails.Then don’t even have the goods ordered in stock! Don’t want to refund the money Never Again”

Posted 5 years ago

“Brilliant delivery service and very competitive price. Great service. Thank you.”

Posted 5 years ago

“Ordered items which said would be delivered within 3-5 working days - 7 working days later I received my order only to find that one of the items were out of stock so they sent a completely different item in it’s place. I received no communication and no apology for delay or for incorrect item. I will certainly not be buying from them again!”

Posted 5 years ago

“Shocking service! Order placed a week ago and today they claim to have dispatched it. Now need to wait several days for the courier to deliver it! Avoid, they are a awful company!”

Posted 5 years ago

“Paid for 2 -15kg bags skinners dog food 12 days ago still waiting payments taken .wish I had read reviews before ordering.”

Posted 5 years ago

“Have used this company for a few months and have been fine. I ordered dog food on 3 jan, payment taken, shows online that order was picked and collected and dispatched. even gives a Yodel tracking number which doesn’t exist. I have tried calling and emailing still getting nowhere.”

Posted 5 years ago

“Placed order for Forthglade, payment taken and item shows despatched, however I work for the delivery company and this has not been despatched. according to their delivery timescale should have recieved three days ago , not holding out much hope. Wish i had read these reviews preious to placing the order!!”

Posted 5 years ago

“Ordered a box of Forthglade on 2nd Jan 2019, £19:99. Still waiting for a reply to 2 emails and their phone is either not answered or I get a message”

Posted 5 years ago

“Avoid Avoid Avoid. No communication other than the thank you for your order email. Item not dispatched, not able to get through on phone as constantly engaged (probably with unhappy customers) Will buy my dog food elsewhere”

Posted 5 years ago

“they phone number it's a call center , never been able to reach the stupid company -time for paws- . order never dispatched !!! DISGUSTING !!!!"!!!”

Posted 5 years ago

“disaster company !!! ordered on 23 dec. when 24th was working days , then 27,28,29,31, 2nd of January today - also working day ... parcel still NOT DISPATCHED as yodel says they are expecting it !!!!! DISASTER ! NEVER AGAIN !”

Posted 5 years ago

“Five days after ordering and no sign of product, tracking states parcel not received by courier, no reply to messages, AVOID.”

Posted 5 years ago

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Time For Paws is rated 1.5 based on 148 reviews