“Awesome quality in the build of these forks and how they attach is just wonderful. I purchased the 4000 pound rated forks and I am so happy with what I did.”
“Very high quality. Works better that expected. I have a 47 hp tractor and I'm able to get the trees pulled up root and all that were to big to cut with my rotary cutter. Tree limbs that that were smacking me in the face are no problem now. Grab ahold of them and brake them off. I should have bought it sooner. 5 star piece of equipment for sure!”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I purchased a pallet fork, unfortunately it was damaged in shipping. The company shipped each part without any packaging, wrapping, or in a crate. The equipment is heavy and was dragged, causing dents, paint chips, scratches, grooves, etc. They offered the following:
I completely understand your concerns and truly appreciate your patience while we work through this with you.
We always do our best to ensure items are securely packaged before they leave our facility, and I’m really sorry that the package was damaged in transit.
Unfortunately, once the item is with the carrier, we have limited control over handling. This is why we offer Route Shipping Insurance at checkout, as it provides coverage for situations like this. That said, we still want to help and are offering a 10% refund as a one-time courtesy.
This seems to be their standard response. In summary, either I took their offer or pay to have it returned and pay restocking fee.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.
“Works awesome on my skid steer. It is powerfull and will cut small trees in half if not carefull. I was able to pull up to 5” diameter trees with no problems on a 74hp machine. May be able to pull bigger trees with a larger machine.”
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