“Bought side discharge bucket. Not happy with the belt speed of the attachment. Sawdust lands less than 2 feet away. That doesn’t work well when trying to bed cattle pens”
“somehow the first one that get sent got lost, i’m not sure how that happens with an attachment. Then the company that was hired to deliver it was asked many times to call so that i can make sure somebody here to unload it but they decided to leave it in the middle of an icy township road at the end of my driveway if someone would have lost control coming down the hill i would have gotten in a lot of trouble”
“First of all I like very much Titan attachments. I own a few. What I do not like is the fack that they use FEDEX. Fedex did not call to schedule the delivery so I was not home. Fedex did not deliver havlf of my order even though it was on the truck according to my wife who knows nothing about tractor equipment. Then they promptly lost it. Titan stepped up to the plate and hit a home run when they shipped the replacement part Two stars for shipping TEN stars for Titan”
“Delivery was delayed due to holiday week (expected); After assembly the platform appeared to be sturdy and functional, however, upon closer inspection, harness safety tie of rings were poorly welded with high-low of weld on one, and a large pinhole and slag deposit in the other. These rings will be replaced at my own expense because I don't trust the integrity of the organizations quality control, or their welding processes. They have been working with me to make ammends, so I will see how that works out, however, one of the most important components for the safety of personnel using the platform was severely compromised.”
Hi! Thank you for your detailed and honest feedback. We’re very sorry for the quality issue you encountered, especially with such an important safety component. Upon checking, we can confirm that our team has been assisting you and that a replacement was issued. We appreciate you giving us the opportunity to make this right, and please don’t hesitate to reach out if you need any further assistance.
Hi! We’re very sorry to hear that your Stump Bucket arrived damaged. We completely understand how frustrating that must have been. Upon checking, we can confirm that a partial refund was issued to help cover the damages. We also appreciate your suggestion about inspecting items upon delivery—it’s great advice for anyone receiving heavy equipment. If there’s anything further we can do to assist, please don’t hesitate to reach out.
“I was so excited to get some pallet forks especially made in the USA. I was extremely disappointed when I received them. The craftsmanship is sub standard at best. There are multiple weld pools with mig wire still hanging out of them, the back rack is misshapen, not because it was bent but because one of the supports is nearly an inch too long and rather than fix it they just forced the back rack on and sent it.
The forks themselves seem good and heavy duty but the back rack is terrible.
It didnt fit the RK 24 skid steer QA I had to burn out the opening a little bit. Not a big deal took about 2 min. but worth noting.
All in all they work but I was very disappointed in the poor craftsmanship.
Delivery was amazing I got the item the next day”
Hi! Thank you for your feedback. We’re glad to hear the forks themselves are working well and that delivery exceeded expectations, but we’re very sorry to learn about the craftsmanship concerns with the back rack. That’s not the experience we want for our customers. If you believe there’s a quality issue, please feel free to file a warranty claim and our team will be happy to review it and assist you.
“Cheep Chinese attachments I wish I didnt buy.
No where is it mentioned that this was an offset tiller. Meaning its not center behind the tractor. Wish I didn't buy from titan”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference: https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
“Had to order parts to hook up hydraulic lines properly. Lines as designed dropped between grapple and BobCat frame.
Had to install guards for hydraulic lines (2 locations,) and 1 main top hydraulic connector locations.
Big sticker stating made in China .
Obvious the designer and fabricators did not use a Bob Cat for production and as pictured in advertisement .
3 weeks still no use waiting for parts to properly use with out tearing hydraulic lines of the root rake.”
Hi! We’re sorry to hear about the issues with your hydraulic line setup and the delay in using your root rake. We’ve shared your feedback with our product team to help improve future designs. If you still need assistance with parts or setup, please reach out to our support team — we’re happy to help.
Hi! We’re sorry to hear that your experience with our product didn’t meet your expectations. We take feedback like yours seriously, as it helps us identify areas for improvement in quality and design. If you’d like, please reach out to our customer service team so we can discuss your concerns and see how we can make things right. Please reach us at info@titanbrands.com if you require further assistance.
“This product was one of the cheaper items we could find. We had 72 rolls of grass to lay. The bar that holds the grass bent before we were 1/2 way through. It caused a hardship trying to use the equipment properly. Disappointed to say the least. We finished the job but multiple times through the process, we wish we had spend the extra $ for a better product. We have more grass to lay in the spring, unsure what we will do. The design was good, super easy to use...the bar that holds the grass was poor quality but the attachment that held the bar was excellent. I would have spend extra $ for a better bar to ionprove their product.”
Hi, thanks for your feedback. We're sorry to hear the bar didn’t hold up during your project. We appreciate you highlighting the design and ease of use, and we’ll share your comments with our product team to help improve quality moving forward. Please reach us at info@titanbrands.com if you require further assistance.
“i can not reveiw it because titan did not send me the pins that go with it and i still am fighting with them to get the pins it has been over a week and still trying i do not think i will buy off them any more”
Hi! We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide. Our parts team did reach out to you regarding the missing pins, but we haven’t yet received a response. We want to get this resolved for you as quickly as possible. Please reply to the message or contact our customer support team directly so we can assist further and ensure you receive the missing parts. We truly value your business and hope to have the opportunity to make this right. Please reach us at info@titanbrands.com if you require further assistance.
“A little disappointed, seems more like an ecomony version than a standard version. The bar bent pretty easily. It's workable and compareable with ecomony at local stores, so I am keeping it without complaining too much, since economy is probably all I will need. I wouldn't recommend this as a standard use though.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“finely got right coupleings, It only took 2 plus months to get right ones. shipped the wrong ones twice.
Bought items in past and never had any problems,”
Hi! Thank you for your patience and continued support. We apologize for the delay and the inconvenience with the incorrect couplings, but we're glad to hear the right ones finally arrived. We appreciate your past business and hope to serve you better moving forward! Please reach us at info@titanbrands.com if you require further assistance.
“Log Splitter arrived damaged. Multiple customer service calls, onholds, hangups, and then telling me they have all the information they needed,with the pictures I provided when creating the ticket, only to request additional information over a day later. Still don't have my parts and don't know when I am going to recieve them. Can't comment on the splitter that sits on the floor with damaged/missing parts which appear to have been damaged/not installed before it shipped out of the warehouse. Would be a one star but the splitter looks well built, kudos on that(untested). Shipping was fast, courier courtesous and easy to deal with for a residential package drop of that weight(box truck with lift gate). Note: Do not use their auto-call back, they hang-up, immediately upon answering, and don't try to call back after doing so.”
Hi! Thank you for your feedback, and we sincerely apologize for the inconvenience and delays you experienced. We understand how frustrating this has been. Upon checking, a replacement for the damaged parts has already been issued. We appreciate your patience and are glad to hear you were satisfied with the shipping and build quality. Please reach us at info@titanbrands.com if you require further assistance.
“Shipping department did a very crappy job packaging this quick attachment. No real support for an item of this weight.
Second. The middle attachment is way too shallow. I’m going have to modify the middle attachment to be approx. 6” higher to B able to use on my stump grinder.”
Hi! Thank you for your feedback, and we're sorry to hear about your experience. We sincerely apologize for the packaging concerns and the fitment issue with the middle attachment. Your comments are important to us and will be shared with our shipping and product teams to help improve our packaging and design standards. We appreciate you bringing this to our attention and hope we can better meet your expectations in the future. Please reach us at info@titanbrands.com if you require further assistance.
“Good value and quality. Horrible shipping, tracking and slow / unhelpful customer service.
Second time an order got delayed (lost?) in the shuffle between carriers. It took two days and hours on the phone to finally get some answers. Five phone calls, three different locations to finally find my shipment.”
Hi! Thank you for your feedback. We're glad to hear you were satisfied with the value and quality, but we're truly sorry for the shipping issues and the difficulty you experienced getting answers. Your experience is not the standard we aim for, and we appreciate you bringing it to our attention so we can continue to improve. Please reach us at info@titanbrands.com if you require further assistance.
“Still waiting for the correct item to be delivered. Wrong item was delivered twice. Salesman gave me the wrong dimensions of the forklift frame. Disappointed.”
Hi! We’re truly sorry for the ongoing frustration with your order. If the replacement item doesn’t arrive within 10 business days, please don’t hesitate to reach out so we can recheck the shipment and ensure it gets resolved promptly. We appreciate your patience and the opportunity to make this right. Please reach us at info@titanbrands.com if you require further assistance.
“I filed a request for price match because I purchased an item on their website. Within 24hours I received an offer from Titan through Ebay for a price $30 lower prior to my item being shipped. They did not honor the price match because they claimed their Ebay business was not the same. Bottom line, the price match policy is bogus. I will pay more to avoid this dishonest company.”
Hi! We’re sorry to hear about your experience. Our team did explain that eBay promotions are exclusive to the eBay platform and can’t be applied to orders placed on our website. We understand this may be frustrating and appreciate your understanding. Please reach us at info@titanbrands.com if you require further assistance.
“The attachment may be a good product, but I've had it for 2 weeks and still can't use it, because there is a piece missing and I can't get the support people to solve it!!!!”
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