Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Still waiting for the correct item to be delivered. Wrong item was delivered twice. Salesman gave me the wrong dimensions of the forklift frame. Disappointed.”

Helpful Report

Posted 3 weeks ago

Hi! We’re truly sorry for the ongoing frustration with your order. If the replacement item doesn’t arrive within 10 business days, please don’t hesitate to reach out so we can recheck the shipment and ensure it gets resolved promptly. We appreciate your patience and the opportunity to make this right. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 weeks ago

“I filed a request for price match because I purchased an item on their website. Within 24hours I received an offer from Titan through Ebay for a price $30 lower prior to my item being shipped. They did not honor the price match because they claimed their Ebay business was not the same. Bottom line, the price match policy is bogus. I will pay more to avoid this dishonest company.”

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Posted 1 month ago

Hi! We’re sorry to hear about your experience. Our team did explain that eBay promotions are exclusive to the eBay platform and can’t be applied to orders placed on our website. We understand this may be frustrating and appreciate your understanding. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“The attachment may be a good product, but I've had it for 2 weeks and still can't use it, because there is a piece missing and I can't get the support people to solve it!!!!”

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Posted 3 months ago

“The welding jig has to be off. The forks attachment are too tight, I don’t think for the price I should need to use a sledge to get them to fit. Nor have to take the time to fix. The trailer mover attachment is the opposite. 1/2 inch too big. Pins don’t make it. Again should I be welding pucks on. I don’t think so.”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298.”

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Posted 3 months ago

“Smaller pieces of limbs get stuck next to the blades making a horrible noise, hinged drum housing doesn’t set right allowing the drum to rub on it”

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Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“I mistakenly ordered two different sets of pallet forks. With different discretion and different prices. When they showed up they are all identical. I feel they intentionally miss describe one of them just to price them a $100 more . Probably the last products I will purchase from them. Scott”

Helpful Report

Posted 6 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 6 months ago

“Paid extra for delivery, took forever to get then out of square Fork blades would not go on frame. Still waiting on replacement.”

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Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“Wrong part was sent”

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Posted 7 months ago

Hello, please accept our sincere apologies if parts of your order are wrong. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete and correct. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Your add says the frame fits John Deere .. This frame doesn’t fit John Deere hook and pin … This is a Euro frame attachment I found out … I need the pro series attachment and I need customer service and management to assist me with the new purchase and return of the euro frame”

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Posted 7 months ago

“I have to remove the bale spear to connect attachment to the euro mount quick mount on my John Deere tractor then remove the spear to take the attachment back off. Not real handy The bale spear bolt hits the cross bar on loader so it doesn’t drop into quick mount”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Missing parts on arrival, hydraulic fittings loose at connections, quick connect fittings leaking at face. I have other attachments from Titan that are good, disappointed in this one.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Not knowing what I needed, I spoke with the sales staff to try to find the right part for my tractor. The sales staff rushed to recommend a part that wound up being the wrong one. When I inquired about returning the part and then ordering the correct part, I was told I could do that but I would have to pay for return shipping. The return shipping would have cost me as much as the part itself cost so I instead had to sell the part at a reduced amount to minimize the money I lost.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Payed extra shipping to have expedited. Received plate. Within 3 days. And spears were shipped from back east. Waited 1.5 weeks for them to show up. Product should have been shipped together. Definitely think about buying again especially if multiple product attachment.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 8 months ago

“Didn't fit had to do a lot of grinding and cutting 1 of the fittings leaked.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Only been used for two days. I’ve been using this attachment on a Cat 285D. The idea of the grapple is great but poorly executed. Not sure if the pins are the correct size. The grapple arms have no stop when it’s all the way up so they flop around like crazy and bang into the machine arms when you tilt up. I welded some stops on the top of the grapple so they don’t flop back and hit the machine. Other than that issue the attachment seems to be doing what it should.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Should not be sold with normal length spears as distance from bottom to top spear too close to hold bales on well w normal adjustment. Went with 44" spear that was longer than comparable and still no good...will find a way to make it work.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“The overall construction of this product is outstanding. Well built, however the hydraulics are installed in a way they are left unprotected. I have a broken hydraulic line, with odd ball fittings, that none of my local shops stock. Have been waiting on them to ship a new one for a week and it hasn't even been shipped yet. I am disapointed with their customer service and the design that left the hydraulics exposed.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Assembly instructions are very vague. If you don't have a knowledge of this kind of equipment you will have a hard time. Service support from Titan is also very poor. Good luck trying to understand the service personal !”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the manual is not clear. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 9 months ago

“Last piece of equipment we received was in very poor condition. Paint was all flaking of and scratched up.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews