Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,820 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,820 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order is still incomplete and nobody knows why I don’t have it. You have my money so I should have my product. Poor poor customer service. Terrible !”

Helpful Report

Posted 2 weeks ago

Hi! We're sorry to hear about your experience and understand your frustration. Upon checking, the order shows it was delivered in May. If anything is missing, please contact us at info@titanbrands.com—we’re here to help and want to make this right.

Posted 1 week ago

“We try to never leave a negative review, however we have never had an experience like this. We ordered forks for our skid steer which arrived damaged. We provided photos of the item immediately. We were provided with an RMA but expected to ship the items back on our dime! We called numerous times to get shipping labels, were forced to wait on hold a ridiculous amount of time only to be hung up on four times, so far. Still no response. We finally had to dispute this with our credit card company. Still waiting for "customer service".”

Helpful Report

Posted 2 weeks ago

Hi! Thank you for your feedback, and please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit.. After reviewing your account, I see that one of our Product and Warranty Specialists has already been in touch and processed the free return for you. If you need any further assistance, please don’t hesitate to reach out to us at info@titanbrands.com—we’re here to help.

Posted 1 week ago

“I reached out to customer service 5 minutes after I ordered with a question. It’s now been 10 days and no response from customer BUT literally 22 emails from them with “deals”. Worse customer service experience ever. Will never purchase from them ever again.”

Helpful Report

Posted 3 weeks ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 3 weeks ago

“Should have paid more and bought locally. If you like dealing with call centers in Asia, Titan delivery staff who can never be reached by phone/email and local delivery agents who loose phone service for a week, add on fees after purchase to deliver then this is the company for you. Took a week of phone calls, multiple calls per day to get this delivered. Titan doesn’t reply to the call center so you are left in limbo. Don’t waste your time.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your feedback, and we’re truly sorry to hear about your delivery experience. We understand how frustrating it must have been to deal with communication delays and added delivery challenges. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We are always working to improve both our delivery process and communication across all teams and partners. If there are any unresolved issues or if there's anything further we can assist with, please don’t hesitate to reach out—we’d like the chance to make it right. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 weeks ago

“I purchased a Titan Pro PTO Driven Stump Grinder. I've not been able to even use it because I'm now on the 3rd hydraulic controller and it does not work either. I called Titan and, of course I was connected with someone who barely spoke English, and he was absolutely no help whatsoever. Titan sent me an email asking me to leave a review and I did, and I still have not been contacted by anyone else at Titan to help resolve the issues. I will never buy from Titan again!”

Helpful Report

Posted 1 month ago

Hi. Thank you for your review. We're sorry to hear about the trouble you've had with your stump grinder and the support experience. We checked into your case, and our Product Support team has been in touch with some steps to help fix the issue. If you're still having problems, please reach out again—we want to make sure everything gets resolved for you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 4 weeks ago

“Honestly this was the worst experience I have ever had. My shipment was sent in 3 pieces. One piece showed up but 2 were lost. They provided zero help and told me since I paid for the extra insurance, that they push during checkout, I had to contact Route for a remedy. I have purchased a bunch of attachments for multiple pieces of equipment and I recommend working with a different company. I’m a month in and still no resolution on anything.”

Helpful Report

Posted 1 month ago

Hi! We’re sorry to hear about your experience. Upon checking, our product team did assist you and provided instructions on how to file a claim with Route, as the insurance provider. If you don’t receive a response from Route within 3 business days of submitting your claim, please feel free to reach out to us again—we’ll be happy to follow up on your behalf. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“Terrible. They don’t stay in the same spot just turning the tractor or skid steer. I even tried tightening them with a Cheater bar to get them extra tight and they still don’t stay in place.”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern and processed the replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“Titan attachments does offer some pretty affordable attachments but buyers beware. I’ve bought multiple attachments from them and after just a couple of uses needed to rebuild a hydraulic piston on my grapple bucket. Simple procedure, just needed some product support to find a seal kit. These are typically $30-$50 depending on the cylinder. Well, Titan refused to provide a manufacturer, or part number for the piston used on my unit. Instead, the only help they would offer is to send me a link to a new $400 replacement piston. That said, if you buy from Titan understand that there is no fixing this stuff, and zero support. You will have to buy it a second time. Spend the money and buy a quality attachment somewhere else, you’ll save in the long run.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your feedback. We're sorry to hear about your experience. I checked your account and saw that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. If you need any further help, please feel free to reach out to us at info@titanbrands.com. We're here to help as best we can.

Posted 1 month ago

“I watched many videos of your Drum mowers and they looked great but yall must've made changes because I used it 2 times 1st time gearbox started leaking 2nd time I guess it bent now unusable and since iyall say this was not a material defect nothing will be done. Thanks for the high dollar scrap metal”

Helpful Report

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“received my 57 inch offset bank mower today will rerate it when I am able to use it. when assembling it the bolt through the hitch went in but pin underneath would not because bracket was welded on crooked called titan 30 minutes on phone , sent pictures they will send them to their engineers to review part in not in stock will not be available till June 30 offered me discount to repair myself I said no hitch supports all 700 lbs. of unit wanted correct part”

Helpful Report

Posted 1 month ago

Hi. We appreciate you taking the time to share your experience. We’re sorry to hear about the issue with the hitch bracket and the inconvenience it caused during assembly. Upon checking, a replacement part has already been issued. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 month ago

“The pins are not #1and #2 pins as ordered but you sent #1 and #3 pins. I have no need for these. Been communicating back and forth . Sent pictures you requested and still no replacement or return info”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern and issued the partial refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 month ago

“I purchased two attachments advertised as fitting a universal skid loader plate. Unfortunately, neither unit fit two separate, newer machines (a 2019 John Deere 317G and a 2022 Kubota SVL-75) without major modifications. Despite being the same product, the attachments differed significantly in key measurements — in some areas over an inch — making them completely unusable. I followed every step Titan requested: sending detailed photos, measurements, and even the models of my machines. After countless emails, photos, and calls, their response was that “no issue” could be found. At no point was a return or refund offered, despite the products being clearly incompatible with standard equipment and varying significantly from the advertised specs. The experience has been incredibly frustrating and time-consuming. What should have been a straightforward purchase has turned into weeks of back-and-forth with no resolution and no accountability. Based on my experience, I would not recommend Titan Attachments to anyone expecting quality control or responsive customer service.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our Senior Customer Success Agents, who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“Standard Series Adjustable Hydraulic Pallet Fork Frame - DELIVERED DEFFECTIVE The set Titan of hydraulic forks sent out were defective with a fitting that's leaking before it's even been used, they also forgot to weld the main attachment point; luckily, they caught it in time to weld through the paint! It's been almost two weeks since my run around with them started, haven't gotten past a ticket being submitted. Their products looked awesome, but the reality is you should buy the cheap ones, save half your money and get the same quality.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 months ago

“I Have not recived this Item yet. I have called and talk to CS and have still not heard anything back from them about were this item is. all they said wass that the shipper has it.”

Helpful Report

Posted 3 months ago

“Rick grapple tubing has cracks in it. Only used it 5 hrs and this. Will not exchange or do anything to help. Told me to take it to a welding shop. I will load pics and video if possible. Not seeing a location to do that.”

Helpful Report

Posted 3 months ago

Hi. We apologize for the inconvenience. Upon checking, I see that you’ve already been assisted by one of our support team members. Unfortunately, since the grapple was purchased through a dealer who acquired it at an auction, we are unable to locate the original order details in our system to verify warranty coverage. As previously suggested, you may consider having the tubing inspected and repaired by a local welding shop. We understand this isn’t the ideal resolution, and we truly appreciate your understanding given the circumstances. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“1 star only because 0 isn't an option. I purchased a set of 42" pallet forks from their website. They sent 1 42" and one 48" fork. Went round and round with customer service about paying the difference to upgrade to the 48" since I had half anyway. Finally, they said the only option was sending the 42" to me and me shipping the 48" back. After months they never sent the new fork and are still refusing to correct their error.”

Helpful Report

Posted 3 months ago

Hi. We’re truly sorry for the experience you've had. Upon review, our customer support team did assist you, but we haven’t received a response since July. Unfortunately, due to the time that has passed, the order no longer qualifies for a replacement. We understand this is frustrating and appreciate your understanding. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“My frame doesnt fit my tractor mount. Titan gave me permission to cut off and relocate or grind my pins so they will fit onto my tractor mount. I asked for them to just send me a replacement that would actually fit my tractor, that was denied. Then I had to send measuremments from the mast you sent me, which your team then admitted you placed the pins incorrectly. Then you said that all of your inventory would be the same as what I already had and would need modifcation. I would have thought you could make the repairs on one of the frames you have in stock and send that to me, I guess that wasnt an option either. Bottom line, you gave me a small credit to make the modifications myself, which of course you thought was more than fair, I disagreed and asked for more, and was told you couldnt give me more. I haven't had time to make the modifications as of yet, but I'm dissapointed with your customer service and less than impressed with your solution to my problem.”

Helpful Report

Posted 3 months ago

“I fell victim to their scam my delivery was never made , but thanks to BITCLAIM,NET I was able to retrieve my funds”

Helpful Report

Posted 3 months ago

Hi, we sincerely apologize for your experience with us. We will be more than happy to look into your concern so we can make it right for you. Unfortunately, we are unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 3 months ago

“I purchased the 3 pt backhoe, the shipping was a nightmare. I had informed the shipping person it needed to be delivered on a box truck. It came on a semi truck. Had to unload on the highway and drag onto my property. The instructions were very lacking on assembly. They did not send a connector that would fit a standard PTO pump to connect the backhoe. I called Titan and the person said they were really not knowledgeable about the backhoe but felt like they didn’t need to try to help me. I have bought other products from them before but would not recommend again. “Sorry our product doesn’t work and we don’t care!!” That’s the feeling I’m left with.”

Helpful Report

Posted 3 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 3 months ago

“I received my 36" Tow-behind drum aerator with wheel kit and upon attempting to assemble it there were Defective part(s) that prevented the assembly. I immediately reached out to there Support team which calls are takin outside USA( that's a Fail) and to this day( 2 weeks later) I'm still waiting for replacement parts. I will never purchase from Titan again, horrible customer support.”

Helpful Report

Posted 3 months ago

Hi. We sincerely apologize for the inconvenience you’ve experienced with your Tow-behind drum aerator. Upon checking, we can confirm that the replacement parts have already been shipped and are currently in transit. Kindly monitor using the provided tracking number. Thank you for your patience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

Titan Attachments is rated 4.4 based on 26,820 reviews