“Right out of the box I had to modify the top of it, cut off pieces that were left too long from the factory all of that back smooth and round and it’s still barely is enough clearance to fit on the attachment of my John Deere loader
Must’ve been made on a Friday afternoon about 430 somewhere in the Pacific Ocean? Very disappointed in this product.”
“Have not been able to use the equipment d/t damaged when arrived. Has taken over a month to get a answer to what they were going to do, and still have no answer to when I will be getting the new one sent to me! Keeps stating he will get back to me!!”
“I used this product for about 30 minutes and put in ground for 500ft and the tube in middle buckled and started ripping out tubing. Also one of the hitch pins snapped off as soon as I started pulling it. Need to use a 1/2 cross tubing and heavier hitch pins. I will be returning this product.”
“A pin is missing from implement. I called company and they would ship it to me. Haven't got it, where is the pin. Not usable without pin. 434-228-1928.”
“Sales person provided the incorrect shipping dimensions of the products. My purchase decision was made by the overall costs associated with the products. I ended up having to pay an additional $500 upon receipt of the shipment here in Hawaii. Very disappointing.
You would think that the company would provide you with the correct information at time of purchase.”
“Purchased a pro series stump grinder. I was told it was set up to work for my machine. Turns out the 14 pin connector was not set up for ANY skid steer. They wanted me to just take the harness of and hook it up to my battery. I tried to get information about the machine and 36 days later all they can say is sorry we cannot reach anyone to help we are no longer able to help with the situation. Now its past 30 day return policy and I doubt they let me return the equipment. They have no knowledge about their own equipment. Nor do they care to help anyone with thier equipment. $10,000 dollar investment useless because they cant reach anyone to help.
They have no manual that is helpful for any part of this equipment. They have no techs that know anything about their equipment. You call and one person sends you to another who sends you to another and they say we have an open ticket their is nothing we can do until we hear back from somone.
I've had better luck using Chat GPT figuring anything out on this machinery. If you buy something you better hope it shows up and works because god forbid it doesnt, you may as well throw your $10,000 in the trash”
“Bought this for my Kubota 2601. The adapter goes on and locks in. when I added a york rake and lifted up the adapter came off the top lips. Upon inspection I found there is too much play in the adapter. After locking it down the adapter can move enough to come off the top lips. Called Titan and they gave me a procedure for return that is rediculous. Sending them multiple videos and taking a host of measurements that would take over an hour. Decided to fix it myself by welding and cutting. Other attachments from other company's fit my tractor just fine with no issues. Im done with Titan. Quality control is Horrible. Someone could have gotten injured or damage to my tractor could have easily resulted.”
Hi! Thank you for sharing your experience, and we’re very sorry for the frustration and safety concerns this caused. We completely understand how upsetting it is when an attachment doesn’t fit as expected, especially when it creates a risk of injury or equipment damage.
We appreciate your feedback regarding the return process and quality control—it’s important for us to hear so we can improve. Safety is our top priority, and we regret that this product did not meet your expectations. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Hi! Thank you for sharing your experience, and we’re very sorry for the inconvenience caused by the missing items. Upon checking your order, we can confirm that a replacement for the missing forks, hose, and fittings was issued and delivered on 12/13/25. If anything is still missing or if you need further assistance, please don’t hesitate to reach out—we’re here to help and want to make sure everything is resolved to your satisfaction.
“The attachment didn't fit any of my attachments. I had to grind 1/4 off od the top to get it fit into the top plate of the bucket. When I contacted the seller, they said it is a generic fit. It is listed as universal fit on there website. Also one of the lock pins was installed backwards. They never acknowledged this problem. The hoses were also 4ft too long.”
Hi! We’re very sorry to hear about the issues you experienced with your attachment. Upon checking your case, we can confirm that our product team assisted you to address these concerns. We appreciate your feedback, as it helps us improve both our products and our quality control. If you have any further questions or need additional support, please don’t hesitate to reach out to our team.
“I received back hoe with missing zerk fitting . they sent me one that's to small ,I then sent video to there representative AUSTIN CRUZ , and again I asked if they would send the boom pin with zerk fitting in it if they can't find correct size zerk fitting, now it's been 10 days and not a word , so ive went to Napa auto parts , Auto zone ,Orieleys auto parts ECTcant match the threads, this is the bushing for boom it squeals like mad with out grease . Spent 5 k can't get missing parts this isn't good business they want 20% restock plus shipping. wish I never bought it. BUYER BEWARE.”
Hi! We’re very sorry to hear about the difficulties you experienced with your backhoe and the missing zerk fitting. Upon checking your case, we can confirm that a replacement has been issued to address the missing part. We sincerely apologize for any delay or inconvenience and appreciate your patience. If you need further assistance or have any questions about the replacement, please don’t hesitate to contact us directly. Your feedback is important and helps us improve our products and service.
“Hay spear with stabilizer bars not great. Rated 4000 lbs, I pick up a wet bale and left stabilizer bar bends down. Never had a problem with jd hay spear for 20 years. Called and my hay spear is 6 mths out of warranty and to add insult to injury, I have to buy 2 for 130$. Also, anyone else notice how the stabilizer bars have to be constantly tightened every time you use it? Many other titan attachments bought here and not a problem- this one- not good! People on phone were nice enough, just did nothing to help me .”
Hi! We’re very sorry to hear about the issues you’ve experienced with your hay spear. We appreciate your feedback regarding the stabilizer bars and the need for frequent adjustments—it helps us identify areas for improvement. While your unit is outside the warranty period, we encourage you to reach out to our support team if you’d like guidance on proper maintenance or potential solutions to improve performance. We’re here to help however we can.
Hi! Thank you for sharing your experience. We’re very sorry for the mix-up with the cutter blade and appreciate your patience while we got it sorted out. We’re glad to hear our customer service team was able to assist you quickly with the returns.
If you need any further help or still need the 84" blade, please don’t hesitate to reach out — we’re here to help!
“Titan sent my attachment to the wrong address because of an auto fill mistake on my end so I immediately cashed the company within minutes and noted the error telling them I should cancel my order. The representative told me it would be no problem to update the order with the correct address. The attachment shipped to the wrong address anyway. Before it arrived I called the company and asked them not to ship it here. They have me attitude and put me on extensive hold. The attachment never arrived and I was refunded about partially. They kept over $300 for restocking when though it was their fault. Now when I try and contact them they just put me on hold indefinitely.”
Hi! We’re very sorry to hear about the frustration you experienced — that’s certainly not the level of service we want any customer to go through.
After reviewing your case, it appears that our support team has already been in contact with you and provided assistance regarding the matter. If there’s anything still unresolved or if you need further clarification, please don’t hesitate to reach back out. We want to make sure everything is fully addressed for you.
Thank you for bringing this to our attention.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I ordered a set of stacks and only got 1. They want another 160.00 for a second one. Then you want me to pay shipping and 20% restocking fee. I will put a nice post about how great you guys are with customers.
Thanks Rick”
Hi! Thank you for bringing this to our attention. We’re sorry to hear about your experience. We checked our system and were not able to find any prior contact from you regarding this issue. We’d really like the opportunity to assist you further and make this right. Please reach out to us directly so we can look into your order details and help resolve the situation as quickly as possible.
“Broken snowplow on the third use. The worst part is that Titan wouldn't honor repairing it. I had to bring it to the welding contractor. I had to get the quote and then they said it wasn't detailed enough. They also wouldn't talk on the phone. they communicated by email only. In the end they paid for nothing! Terrible customer service.”
Hi. We’re sorry to hear about the trouble you experienced with your snowplow and the frustration this caused. Upon reviewing your case, our records show that our warranty team had been in touch with you in July 2024 and advised you to proceed with the repair and send us the quote for review. Unfortunately, we did not receive a response at that time. When you reached out again in January, the warranty period had already expired.
We understand how disappointing this situation must have been, and we truly regret that we couldn’t resolve it under warranty. Your feedback is important to us, and we’ll continue to look for ways to improve our communication and support process.
“Had a good experience with Jane but your payment system sucks, it's confusing, if I want to pay over time why isn't that very forward! The first order i had asked to cancel less than an hour after making it and then waited at least two weeks before it was resolved and then had to reject the shipment from FedEx not once but twice! I could go on bug it is a waist of my time, as a result I do not want the headache of dealing with titan ever again!”
Hi! We’re sorry for the frustration you experienced and appreciate your feedback. We’ll share your comments with our team to help improve our payment and order processes. If you ever decide to give us another chance, we would be happy to assist you. Please reach us at info@titanbrands.com if you require further assistance.
“One star only because does not work with my machine. Delivery was fast.
Not compatible with Ditch Witch (SK 800). Mounting plate is fine but pivots on lower arm contacts cylinders before plate engages. Fits on my Vermeer (1998 s600) but thats my beater shop machine and not the one I want to use it on.”
Hi! We’re glad to hear delivery was quick, but we’re sorry the attachment isn’t compatible with your Ditch Witch SK800. Compatibility can vary between models, even with similar mounts. We appreciate you sharing these details — they help us improve our product information. Please reach us at info@titanbrands.com if you require further assistance.
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