Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.40

“Delivered my order bent and broken then demanded I buy insurance for any future orders or "there is nothing they can do for me?"”

Helpful Report

Posted 1 month ago

Hi! We’re very sorry to hear that your order arrived damaged. We appreciate you taking the time to share your feedback. We offer the option to purchase shipping insurance through Route at checkout to help protect orders in cases of loss, damage, or theft during transit. Route’s expert support team helps ensure that orders can be replaced or refunded based on the preferred resolution. We also apologize for any misunderstanding regarding this option. If you still need assistance with your order concerns, please feel free to reach out to us directly so we can further review the situation.

Posted 1 month ago

“This attachment dit not fit my JD 5065e FEL. it was also incompatible with my Titan bale spear attachment (insufficient clearance between bale spear and top rail of the Global Euro to hook and pin bale spear). Had to return the attachment.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your feedback, and we’re sorry to hear the attachment was not compatible with your equipment setup. Upon checking, we see that the attachment was returned. We appreciate you taking the time to share your experience, as feedback like this helps us improve product information and compatibility guidance for our customers. If you need assistance finding a more suitable option in the future, please feel free to reach out to our team.

Posted 1 month ago

“Titan Attachments was a frustrating experience from start to finish. The way they represent their implements makes it seem like they’ll fit your tractor without issue, but that wasn’t true in my case. The attachment I bought was advertised as compatible, yet when it arrived, the fit was off and not usable without extra work. When I reached out for help, their response made things worse. Instead of acknowledging the misleading compatibility, they told me my options were to either return it with a 20% restocking fee or disassemble and reassemble it myself to try to make it work. That’s not a reasonable solution when the product was represented as a direct fit on their website. Between the inaccurate fitment claims and the lack of accountability from customer service, this felt very misleading. I wouldn’t trust their compatibility descriptions, and I definitely wouldn’t buy from them again.”

Helpful Report

Posted 1 month ago

Hi! Thank you for your feedback, and we’re sorry to hear about your experience. Upon checking, our Product Support team confirmed that there was no quality issue found with the attachment; however, we understand that the fitment did not meet your expectations. A return option was offered, and if you ever decide to proceed with it, please feel free to contact us again. This is certainly not the experience we want for our customers, and we appreciate you taking the time to share your concerns with us.

Posted 1 month ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752 The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. If there’s anything further we can do, please don’t hesitate to reach out—we’re here to help.

Posted 1 month ago

“Please be very cautious of purchasing this forklift frame. I have a new TYM T25 with a loader that meets Universal Skid Steer Quick‑Attach (SSQA) requirements. I received this forklift frame, and it does not fit. The pins in my loader do not line up with the slots in the frame. I have attachments from multiple manufacturers that fit it with no issues. Titan claims it is "within our manufacturing tolerance." They did offer to refund the purchase and let me send it back but with no commitment that I would be able to get one that actually fits.”

Helpful Report

Posted 1 month ago

Hi! We’re sorry to hear about the fitment issue. Upon checking, our product team has already assisted you and is currently waiting for your confirmation on whether you’d like to proceed with the return. If you decide to move forward, please reply to our most recent email so we can continue assisting you. We appreciate your patience and look forward to resolving this for you.

Posted 1 month ago

“Warranty is a joke. Customer service is nonexistence bought a grappler has priority all through the weld. It looked like a little kid put it together. It works just fine, but it barely hooked up to my tractor because it looked like a little kid put it together. I think I could’ve done a better job welding it together one of the worst well jobs I’ve ever seen in my life I would never recommend it to anyone in my family or anyone that I know once again customer service sucks. I sent an email with pictures five days later they still haven’t replied.”

Helpful Report

Posted 1 month ago

Hi! We’re very sorry to hear about your experience and understand your frustration with the weld quality and the delay in support. That’s not the standard we aim for, and we appreciate you bringing it to our attention. We’ve checked our system but were unable to find any previous contact or an order associated with your email. To help us properly look into this and make things right, please reach out to us directly with your order details and photos so we can assist you as quickly as possible.

Posted 1 month ago

“The extra shanks I ordered didn’t come with the pins like shown in the picture. I called and they said they would send me the pins. They sent me new shanks again without the pins. One of the boxes was empty too so the shank must have fallen out.”

Helpful Report

Posted 1 month ago

Hi! We’re sorry to hear about the issues with your order and the inconvenience this has caused. Upon checking, a replacement was already sent to help resolve the missing items. If anything is still missing or not correct, please contact us directly and we’ll make sure it gets sorted out for you right away.

Posted 1 month ago

“Did not get what I ordered it different then what the picture showed and they won't do anything about it”

Helpful Report

Posted 1 month ago

Hi, we’re sorry to hear about your experience and understand your concern. Upon further review, the item you received matches the item shown in the photo you provided. If you’d still prefer to return it, we do offer refunds within 30 days of delivery, as long as the item is unused, in its original packaging, and in new condition. You can review our full return policy here: https://www.palletforks.com/return-policy.html. If you need any assistance with the return process, please feel free to reach out—we’re happy to help.

Posted 1 month ago

“Doesn't fit and can not get assistance on fixing issue.”

Helpful Report

Posted 1 month ago

Hi, we’re sorry to hear about your experience and understand your frustration. Upon checking, our product support team has already assisted you and reviewed the issue. As a resolution, a partial refund was offered to help resolve the matter, which you accepted. If you need any further assistance, please don’t hesitate to reach out—we’re here to help.

Posted 1 month ago

“Unfortunately after purchase before the item was shipped, we downloaded the manual and realized this has to be run on a tractor hydraulics and someone actively running the detent on the hydraulics. That was not in the description and that made this chipper unusable for our application. Calls, emails and follow up for customer service was unable-unwilling to cancel the order. We had to work with the shipper to have it not delivered and shipped back to Titan. Unfortunately, we will never be purchasing anything from Titan again. Unfortunately the customer service was unable or unwilling to help and was determined to have a product shipped to us that we could never use. And no one at the company understood the problems with their online description being totally wrong And if we had not caught it by downloading the manual, we would have purchased uncrated put together this item before we realized it was unusable on our John Deere tractors.”

Helpful Report

Posted 1 month ago

Hi, we’re sorry to hear about your experience and understand your frustration regarding the product suitability and the situation with the shipment. Upon checking, our support team has already assisted you with rerouting the order back to our warehouse. As a courtesy, we have also waived the restocking fee for your return. We appreciate your feedback and regret that the product did not meet your needs. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Posted 1 month ago

“What a JOKE! This company s nothing more than a FRONT for the Chinese. I contacted them by phone and received a pleasant man in the PHILIPPINES who fulfilled my request to speak with someone in the US at the factory for some technical information one an attachment. Someone named Josh answered and was very confused about the product I was inquiring about which was a tiller. He first explained that they sell more chain drives than gear drives. when I questioned him on that he reversed himself and said they sell more gear driven units. I then said I thought you ONLY make gear drivesand that is when he threw me on hold without any further explanation and sent me back to the Philippines! So the next guy ws supposed to be the technical support and wen I asked my first question about the unit, his answer was absolutely incorrect as I was looking at a photo of the same tiller and what he wa telling me I could see was wrong. I didn't need to waste any more time with a company that misrepresents themselves and sells foreign products as US made and bounces you around from one poorly trained rep to another. I'm moving on to a different brand and won't be coming back to Titan again.”

Helpful Report

Posted 1 month ago

Hi, we’re sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service or clarity we aim to provide. We take your concerns seriously, especially regarding the accuracy of information and the support you received. We’ll be reviewing this internally to ensure better training and consistency across our team. If you’re open to it, we’d appreciate another opportunity to address your questions and provide the correct technical details—please feel free to reach out to us directly.

Posted 1 month ago

“I ordered an item and it never arrived. You scammed me for over $400. I am calling my credit card fraud division to have my money returned. I'm also filing a report with my District Attorney.”

Helpful Report

Posted 1 month ago

Hi, we’re sorry to hear about your experience and understand your frustration. Our support team has already connected with you to explain the situation, including the refund process and how the chargeback claim works. At this time, we’re unable to process a refund while the chargeback claim is active. We recommend lifting the claim so we can proceed with issuing your refund manually. If you have any additional questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Posted 1 month ago

“Never got order.”

Helpful Report

Posted 2 months ago

Hi, we’re sorry to hear this. Our records show that all items in your order were marked as delivered. If you haven’t received them, please double-check the delivery location and with anyone else who may have accepted the package. If it still can’t be located, reach out to our support team so we can look into this further and help resolve it for you.

Posted 1 month ago

“Cheaply made garbage.. Defective. Not compatible to universal skid attachments without modification”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752 The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim.

Posted 1 month ago

“It never showed up and support folks would not answer my numerous calls. The first time I called they told me to call back in an hour while they checked on my order. They screened my number, I was never able to get through again. I called from a different number and they answered first time but didn't have any status update for me. After that I could never get through on that number again. This went on for weeks. In an email I demanded they cancel the order, they ignored me then gave me excuses why they couldn't cancel. Absolute BS. Then I got an email saying it had been delivered and signed for by someone named Smith. I'm not Smith. I filed fraud charges with credit card. I'm over it. What a POS company.”

Helpful Report

Posted 2 months ago

Hi! We’re very sorry to hear about the frustration and inconvenience you experienced with your order. We understand how upsetting it must have been to deal with a delayed delivery. Upon checking, we can confirm that you have been assisted by our support team, and your refund has been processed. We sincerely apologize for the carrier delay and any issues with the delivery—unfortunately, shipping and delivery are handled by the carrier, which is beyond our control. We appreciate your feedback and are committed to improving our communication and service.

Posted 2 months ago

“Not helpful in any way and took days to respond.”

Helpful Report

Posted 2 months ago

Hi! We’re sorry to hear about your experience and apologize for the delay in our response. Due to a high volume of inquiries, our response time may take 24–48 hours. That said, I’ve checked your case and can confirm that you have been assisted and your return has been processed. We appreciate your patience and feedback, and please don’t hesitate to reach out if there’s anything else we can help with.

Posted 2 months ago

“I've had my new attachment for about 2 weeks now but have not been able to use it. One of the components came damaged. Titans costumer service has been very slow responding. And when they do they don't give any useful information. I don't understand why they just didn't ship me the damaged part right away. As far as I know it still has not been shipped. I bought this attachment for a job I'm doing and can't even use it. If I don't get this part replaced by next week I'm going to have to rent something. When you pay this kind of money for something and it comes damaged do it how it was packaged replacing the part should be priority!”

Helpful Report

Posted 2 months ago

Hi! We’re very sorry to hear about your experience. Upon checking, we can confirm that a replacement part has already been issued. We truly appreciate your patience and understand the urgency of your situation. If you have any questions or need further assistance in the meantime, please don’t hesitate to reach out—we’re here to help and want to make sure this gets resolved for you as quickly as possible.

Posted 2 months ago

“It arrived with the nut, washer and lock washer missing from one of the front lift pin. I tried calling and was told no service agents are available and the chat bot kept asking me about shipping insurance. So that's a big failure on customer service.”

Helpful Report

Posted 2 months ago

Hi! We’re very sorry for the inconvenience and understand your frustration with the missing parts and difficulty reaching support. Upon checking, our support team has already assisted you and sent a replacement for the missing nut, washer, and lock washer. We appreciate your patience and hope this resolves the issue. If you have any further concerns, please don’t hesitate to reach out—we’re here to help.

Posted 2 months ago

“Worst customer service experience I have ever had. Cannot get Titan on the phone to resolve a shipping issue. Titan provided terrible shipping packaging for a pallet fork frame, and their shipping provider, FedEx does a terrible service in quality control over deliveries. I would not make any purchases from Titan for any of their products. There solution is that the buyer should purchase shipping insurance. Titan should take ownership of the shippers they use and ensure they are held to a higher standard. If not, find another shipping company.”

Helpful Report

Posted 2 months ago

Hi! We’re very sorry to hear about your experience and understand your frustration. After reviewing your case, we see that you were able to connect with our support team and a replacement has been issued. While we’re glad we could resolve this, we recognize the inconvenience caused. If you have any other concerns or need assistance, please feel free to reach out.

Posted 2 months ago

“Product is ok, but shipping does not work. The initial one came without a box and was damaged. The metal was bent and welds were broken. They offered to send a replacement. FedEx initially didn't want to take the return, because it is supposed to be boxed. The box was destroyed on the replacement one, too. It wasn't bent or broken, but scratched up and paint gone in places. I won't be ordering anything else from Titan.”

Helpful Report

Posted 2 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. If there’s anything further we can do, please don’t hesitate to reach out—we’re here to help.

Posted 2 months ago

“Worst experience I’ve had purchasing anything! Ordered at the end of January received in March plus received and returned something I didn’t order, I would sure like a discount on the tiller?”

Helpful Report

Posted 2 months ago

Hi! We’re very sorry to hear about the experience you had with your order. We completely understand how receiving the wrong item and delays can be upsetting. Our support team has already assisted you by processing a return and arranging a replacement for your tiller. We hope this resolves the issue, and we truly appreciate your patience throughout the process. If you have any further questions or concerns, please don’t hesitate to reach out.

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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