Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I bought a Stump Bucket for a J.D. tractor, hook and pin. The pins did not align with the holes on the tractor, so I have a choice of paying shipping to return it or hiring a welder to move the pin. I won't buy anything from here again.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Too many emails after order! !!!!”

Helpful Report

Posted 8 months ago

Hi. We apologize for the volume of emails you've received after placing your order. We understand how this can be overwhelming. Our goal is to keep you informed at every step of the process, but we’ll take your comments into account to improve the experience. If you ever wish to adjust your email preferences, please feel free to reach out to our customer support team, and we’ll be happy to assist you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“I canceled this order, but they shipped it anyway. I'm not sure how much of my money I can recover selling it due to the shipping damage and scratches.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“I still do not have the pins to connect the forks. It has been over two weeks. I need the damn pins !!!!!!!!!!”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“You was not fair to me, I received damage product”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Titan is one of the worst examples of customer service I have ever experienced from a company. They destroyed my front porch with a delivery and have made no attempt to fix or address my problem. Once they got their money you are not going to get any assistance. They told me I was responsible and that I would have to figure out how to contact a delivery company that I don’t even know who they used. Be very careful when you order anything thing from Titan and know that you will get No service once they have your payment. Very disappointing customer service.”

Helpful Report

Posted 8 months ago

Hi, we’re sorry to hear about the issues you’ve experienced with your delivery. Unfortunately, we don't have control over how the carrier handles deliveries. We recommend contacting the carrier’s customer support team to file a damage report. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Never received the product”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Customer service on this is horrible. You have to submit online and they try to wiggle out of everything. I submitted a claim 9 days ago and I still don't have a clear answer. I had to go buy a different pallet system to continue to run my business.”

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Posted 8 months ago

“My order arrived with parts that did not fit together. Manufacturing defect. After two weeks of back and forth emails, still no resolution or replacement parts. I will probably need to send the rake back for a refund.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement order for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Brackets don’t self align well on loader and not at all on implement.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“I’m almost two weeks in & attachment was short parts which had still not been resolved .”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“I ordered the wrong size I was not aware that the Bobcat MT1000 was not a Mini skid steer. Apparently it’s its own size and Titan doesn’t offer it. I tried to return it. They said it would be a 20% restock fee. I found a different company that took it in on trade and sold me the correct size.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“This was the second shipment of a PTO tine set of 12. It was also the second time only 1 tine was sent! Now they are out of stock again!!! Titan has had our $200 for 3 months and we only have 2 tines! We are waiting for them to be restocked to hopefully get the remaining 10 tines. Never ordering from them again!!”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Only shipped half the order charged the full amount shipped the second half over 8 weeks later! When order was placed was told it was in stock and good to go.”

Helpful Report

Posted 9 months ago

Hi. I apologize for the confusion regarding your order. While you were informed that the items were in stock at the time of purchase, some were actually backordered, which is why the second half of your order was delayed. I’ve checked your account, and I can confirm that all items have now been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“was not correct diameter needed”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The attachment will not go on my machine the angle plate on top in too long so it bottoms out before it can go under the bottom to locking pins”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Product came in with zero packaging and had chipped paint on nearly every corner. The resolution I was offered was a refund of $18.99. After pushing and prodding and lots of back and forth I was offered $30, and then finally settled on $40. I felt $40 was innappropriate but felt like I was left no other reasonable option. Zero packaging followed up by terrible customer service. At least take some ownership for the lack of packaging and improve for the future.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“Titan attachment shipped this stump grinder to me I noticed it was leaking hydraulic fluid while still in the shipping crate. This equipment is advertised as made in America, quality equipment, so I thought it would be no problem to resolve this issue. Two weeks later I have gotten emails asking me why is it leaking I've repetitively said, I don't know I'm not a mechanic I understand that sometimes things happen, but I'm very disappointed in the willingness of this company to resolve this issue. Please resolve this problem for me! I have jobs that I need this equipment to complete.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Very seldom do I write a negative review. I always give the company a chance to make things right, but my first and only experience with Titan will be my last. It's unfortunate because the product looks good, but the customer support is terrible. I recently purchased the Pro Series Pallet Fork Frame with 60" forks for my brand new John Deere tractor. The frame was shipped on a pallet and the forks were shipped on top of the frame without any barrier between them. Needless to say, the forks scratched the paint on the frame. The frame was also severely damaged on the top part of the frame. Something ha hit it so hard that it bent the frame. I filed a claim with the trucking company and then called Titan support. I talked to a person named Mark and described to him what happened and complained about the poor packaging. He said that this was not how Titan typically packages their products and said that he would take care of it. I sent Mark some pictures of the damage and a few days later I got an email from him offering me $78 for the damage. I responded by saying that was not acceptible because the frame was damaged beyong repair for an item I paid more than $800 for. Then it was crickets. I sent emails asking for an update and it took about 8-10 days before they decided to send me a new frame. When the new frame arrived, it was also shipped loose on a pallet with no protective barrier under or on top of it. The bottom side which is the front facing part of the frame had slid around on the pallet during transit rubbing on top of the nail heads. Needless to say, the paint was in pretty bad shape. In some places it was wore down to bare metal. I reached back out to Titan and now they have me working with Christen. She apologized and once again said that this is not how they ship things and that they always secure them. She offered me $78 for the damage and said that I could use touch up paint. I asked her to please send me $450 or ship me a new frame because this would take much more than $78 to properly fix this and that the $78 was basically insult just like the first one. She said that she would have to escalate this and then I started working with Dumunique. He offered me $100 dollars and I said that it was unacceptible and asked him to send me a new frame that was properly packaged and secured to the pallet. He said that they ship them loose all of the time, which is opposite of what Christen told me. He said that most frames make it okay but some don't and they are looking at changing their shipping methods. He also said that two replacements was the limit and they would not send me a another new frame. They are coming to pick it up next week, and he told me that he wants me to make sure the forks are tied down to the frame. Are you kidding me! I don't own banding equipment. This has become a joke. I told Dumunique that I was planning to purchase additional products from Titan for my new tractor, but I was holding off until this was resolved. After he told me that they wouldn't ship me a new frame, I immediately started ordering some of the other items a need from other companies like Heavy Hitch and others. These items have been arriving and they have been packaged extremely well. I am pleased with them. Who knows how long it will take me to get my full refund from Titan. I am told it takes 8-10 buisiness days, but based on my experience, I am not holding my breath. It's really sad how this ended up ths way when it didn't need to. All they would have needed to do was to put heavy cardboard under the bottom and on top of the frame and then band it to the pallet. It's not rocket science.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“No effort”

Helpful Report

Posted 9 months ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your concern due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews