Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Is the wrong item I already call you and let you know but they said that they will investigate it a little bit and get back to me but i am still waiting”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“The pallet fork frame and one fork arrived as intended. The second fork has been lost in Fedex for over a week. I have called customer service twice and they won’t even call Fedex. Very disappointed with customer service. I would have purchased somewhere else if I had known I’d still be waiting for delivery two weeks after the scheduled delivery date, with no help from Titan.”

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Posted 8 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Picture showed a weld on assembly - came in pieces that needed to be welded together to make the assembly. Assembly does not fold together on machine when not needed. Also no instructions included and went to web site for instructions and was told the site was not safe to use. This has been a mess.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“It broke first day.. your team will not respond back to my questions.. I'm about to do a charge back”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Purchase a Titan hay gripper but it came with flat face hydraulic fittings that do not work on AG tractors. Had to purchase and install AG fittings.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Horrible customer service, complete lack of communication. Has now sent me two different tractor attachments that showed up unboxed and completely destroyed due to a lack of packaging.”

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Posted 8 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“My order never arrived.”

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Posted 8 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“I received part of my order and that was good. Now I have been calling over and over for the status of the second half of my order. The last three times I have called they apologize and tell me they are going to check on it and call me back… then no one calls back so I call again 1-3 days later, same routine. So frustrating. The first two items I received seem to be working well so far.”

Helpful Report

Posted 8 months ago

Hi. We apologize for the inconvenience you experienced with the shipping process. We appreciate you bringing this to our attention, and we’re glad to hear that you’re satisfied with the product itself. We will definitely take your feedback into account regarding our shipping methods to improve our service. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Part never arrived”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the remaining part was delivered on 08/28/2024. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Never received the product. How can I review it?”

Helpful Report

Posted 8 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Part did not fit SSQA. Bootom part is about 1/2” off and will not allow stump bucket to lock in.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“The delivery service did not contact me to arrange delivery or Notify me that they had left the attachment on the side of the road. Not on my property.”

Helpful Report

Posted 8 months ago

Hello! We apologize sincerely for your recent experience with us. While SAIA is our designated shipper for this order, we do not have direct control over their delivery service. Typically, freight orders are intended for curbside delivery. If SAIA did not adhere to this instruction, we recommend contacting SAIA's customer service directly to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Titan sent me the wrong size belts. Called Titan to ask for a prepaid label for return the belts. Customer service staff is very in experienced. It took three day for them to figure out how to do a return before they sent emailed me the prepaid label for the return. It’s very frustrating!”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“Zero directions, so good luck with what bolt goes where. For me I couldn’t get one door to work. It wouldn’t close. I loosened all the bolts and re tightened (granted this took me some time) and still the swing gate won’t close. Probably about a 1/4” off. Not really happy right now, nor is I happy with the customer “service. Great quality though”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Bought the “extreme root grapple rake attachment” for my land clearing business and it is absolutely useless. The FIRST time I used it, I went to pick up a decent sized tree stump and bent the cross member causing the grapple bucket to not close all the way. It has gotten progressively worse, to the point I waste a ton of time when I’m picking up tree limbs. The location they place the hoses is horrible (expect busted hydraulic lines), the metal pieces that attach to the skid broke off so it fell off and damaged my skid steer, connecting the hydraulic lines to my skid steer are also hit or miss. Whenever I reach out to customer support to check on my warranty claim “Shea is always busy or not there today”. I’ve been trying since June 18th to get a claim worked out even though they say it should take 24-48 business hrs and NOTHING has been resolved. Do yourself a favor and spend your hard earned money on a grapple bucket from somewhere else. I’ll be surprised if this even gets put on the website because theirs only 5 star reviews.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“I bought a Titan 169101 trailer moving attachment for a skid loader, it was advertised as weighing 104lb. The attachment I got was less than 70lb. It was the one they had listed, but Titan uses deceptive advertising to lure customers into thinking they are getting a superior product. It was an inferior product. I told them I didn't want the bait n switch item they sent me. I am still waiting for a return shipping label.I have been back and forth with them for several week now, just got with my credit card company and disputed the charge. Titan is a never again for me. They did send it on time.”

Helpful Report

Posted 8 months ago

“Could not get a simple order correct. A damaged mailing label delayed delivery by weeks, and when the implement finally arrived, its dimensions were not as advertised and it would not work for the intended use. Whereas their compensation was fair, the lost time and added effort to sort out problems was significant.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a full refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Canceled order on 8-7-2024....still no refund...will contact BBB soon and legal.”

Helpful Report

Posted 8 months ago

Hi. We sincerely apologize for the delay in processing your refund. I want to inform you that your refund was issued on August 21, 2024. You should see the amount reflected in your account within the next 7-10 business days. We appreciate your patience and understanding. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“still trying to return an order that was damaged during shipping with pieces missing”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“The item, a rolling tool cart was re-boxed and not in its oriiginal box: red flag. It was probably a return. The bag with all of the bolts and nuts was missing so I had to buy the hardware that should have come with it. While the item was not damaged it was incomplete. I won't buy from this retailer again.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. You may contact us at info@titanbrands.com to further assist you.

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews