Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Horrible, terrible customer service. Ordered a piece of equipment their website said was compatible with their quick attach frames. When it arrived with was very clearly NOT compatible with the Titan cat II quick attach I had. I returned the item right away and they received it on the 16th of July. Today is August 7th and I've still NOT seen a refund of my $2,958.13 and it is impossible to reach anyone beyond a basic customer service person. They keep telling me the issue is "being has been escalated and being worked by out internal team" and still nothing happens. They promise a supervisor will call me back by they NEVER do. I will never, ever buy as much as a bolt from this outfit and strongly encourage anyone else to run far away from them if you are even thinking of buying some of their products. DO NOT BUY FROM THEM!”

Helpful Report

Posted 8 months ago

Hi. we sincerely apologize if the item you purchased did not meet your expectations. We take great pride in offering high-quality products. I have reviewed your account and see that you have already spoken with one of our escalation team specialists, who assisted you with your concern and confirmed that a refund has been issued. If you need any further assistance, please feel free to reach out to us at info@titanbrands.com.

Posted 8 months ago

“They never delivered my attachment”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“The belts didn’t fit. End up ordering off of amazon and got right ones in 2 days. You delayed the shipment by over 30 days. Never notified me of change from ordering. very disappointed with your customer service.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“The attachmants seem to be good, The how you order it and how you get it are a differant story. I have ordered 3 attachments . One delivered to the correct address the second one was delivered to my home and the 3rd is somewhere in the obis. The first order came with belts missing and paid for. They took care of the belts. The flail mower fits a three point hitch but does not fit the thier own three point quick hitch. It cost me 400 dollars to make the mower fit my quick hitch. No discount coming for that, that I know of”

Helpful Report

Posted 9 months ago

Hi. We’re sorry to hear about the issues with your orders and the delivery mix-up. We’re glad the missing belts were resolved, but we understand the frustration with the hitch compatibility. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Fork frame was 2 months late and is the wrong colir”

Helpful Report

Posted 9 months ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Absolutely the worst experience I've had with a "farm friendly" business. I've ordered numerous items from Titan/Palletforks.com over the years and every instance has been good or great. This time however was horrible. Is it because they changed management, finalized a merger, etc, etc I don't know. What I do know us about this order. I ordered a 12" auger and a HD pallet forks with bale spear attachments (my last set didn't have these). The order process was ok, a bit more clunky since they changed their website. The real issue came in the shipping/delivery (or I should say "Non-delivery") of the item. I got a call a day or so after the order from SAIA (trucking co) stating they wouldn't cone to my farm because it was on a dirt road - huh, I guess they wanted their truck to stay clean, go figure. Seriously, they told me they couldn't deliver to my address or anywhere within 5 miles of my address - they wanted to deliver off the main highway. Their excuse, the truck wouldn't fit on the other paved and dirt roads. I told the dispatcher I have 53' trucks come here several times a month, chicken trucks, feed trucks also come by weekly. Dispatcher said she'd check with driver. Called back saying driver would have to back up to get to farm. I asked since he was obviously unable to back up just how he had hoped to use my loading dock. She didn't answer. I told SAIA to return the items that I wouldn't accept their terms. I called Titan (or maybe I first used their chat, I can't recall) and they said they would contact SAIA. I got a call back from someone that had such a thick Indian accent I had a difficult time understanding her, but what she kept saying (as far as I could understand) was that they wouldn't issue an RMA until after I received it. Then I would have to pay to return it and have a 20% restocking fee. Obviously, this was not what was going to happen. I asked to talk to a supervisor, but what I understood was there wasn't one available. I finished the conversation, calmed down and called again. This time I spoke with someone I could at least understand. I explained the situation, wanting to know what they were going to do - all I wanted was for Titan to use a different shipping company since SAIA, I guess, only drives on freeways. This person, too wouldn't budge and pretty much told me this transaction was going to cost me around $350 and I would have nothing to show for it. Now I was furious, I hung up, got in the truck and went to my bank. I ended up having to put a fraud claim on my debit card - which made me have to change card number, etc. The AMAZING part of all of this. Within 4 hours of me putting in a claim with my bank I received an email from Titan stating they had issued an RMA and would be getting the items returned so they could reimburse me. Again, I'm not sure what changed (except the name) at palletforks.com but whatever it is, the customer service now is just absolutely horrible! I do know that they won't be seeing me or around 300 other local farmers around here anymore. I do hope it was worth it for them!”

Helpful Report

Posted 9 months ago

Hi, we apologize for the inconvenience. I reviewed your account and found that the delivery address is difficult for the carrier to access, which is why they requested that you meet them. Since you were unable to do so, I’ve confirmed that our customer support team has already processed the return for a refund. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“wrong part. won’t fit.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Return is difficult. I don’t recommend”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“I received my pallet frame and one pallet forks in 5 days. It have been two more weeks now and I still have not received the other fork. I have $800.00 worth of metal that I cannot use and customer service has not been helpful. I need that fork!”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and your order was delivered on 08/05/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 8 months ago

“The Bale spikes are not the right size. They do not tighten up in the cone as The nut bottoms out on the threads, leaving the spike flopping in the cone”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The ballast box ordered was delivered back to the factory with no explanation.”

Helpful Report

Posted 9 months ago

Hi, we apologize for the inconvenience with your order being returned in transit. Unfortunately, we don’t have control over the carrier’s delivery processes. We’ve confirmed that you’ve already spoken with one of our customer support representatives, who has processed your refund. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“i am still waiting on a refund of the restocking fee I was told 7 days it has been 12 days already”

Helpful Report

Posted 9 months ago

Hi, we apologize for any delay with your refund. I’ve reviewed your case, and our customer support team has already provided you with proof of the refund. If you need further assistance, please contact us at info@titanbrands.com.

Posted 9 months ago

“It does not fit with John Deere ( Frontier ) hay spears due to the design of the top crossmember. I’ve wasted my money on this adapter.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The instructions for assembling the spreader, were as bad as it could get. I suggest someone to re-examine the instruction manual.”

Helpful Report

Posted 9 months ago

Hello, we apologize for the inconvenience. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. The item's manual may be found at https://bit.ly/4c8FLs1. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The worst experience of buying a piece of construction equipment ever”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“The shipping company was horrible, they held the order for 2 weeks before delivery and shifted two times to a different company you need to get a better shipping company or you will lose customers and know you have lost me as a customer”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 9 months ago

“The entire process was terrible, won’t be purchasing from titan again.”

Helpful Report

Posted 9 months ago

Hi. We're truly sorry to hear about your experience. Your feedback is important to us, and we'll use it to improve our services moving forward. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“When they delivered my order it was placed 1/4 of a mile from my residence on the main road. I was not informed that the delivery was made. A neighbor came to my residence at 8:30 pm asking if that delivery was mine. Because of that, I will not purchase anything online from Titan Attachments.”

Helpful Report

Posted 9 months ago

Hello! We apologize sincerely for your recent experience with us. While SAIA is our designated shipper for this order, we do not have direct control over their delivery service. Typically, freight orders are intended for curbside delivery. If SAIA did not adhere to this instruction, we recommend contacting SAIA's customer service directly to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“I never received the product.”

Helpful Report

Posted 9 months ago

Hi. We apologize for the inconvenience. Upon investigation, we found that the product was returned to us due to an incorrect address. We regret any confusion this may have caused. Rest assured, one of our customer support representatives has already assisted you with processing a refund for the order. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Received the last fork and the locking pin was missing. I called and they supposedly sent me the pin, when package arrived it was only the hardware NO PIN!! So here we go again trying to get the pin sent to me. I sent pics and haven’t heard back from anyone.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews