Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Your team of experts said this would fit the make and model of my tractor,wrong. It not only didn’t fit but it took me several emails and phone calls to get someone to send me the bill of lading so the trucking company could pick it up and return it. I just hope and pray that I get a full refund because of your mistake. I don’t know how many times I emailed and called to get the bill of lading sent out. The trucking company said you should know that. They had to make two trips out here to pick it up. Your customer service definitely needs some help”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Still have not gotten results from a bucket shipped to me damaged”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your return request. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I can’t comment on the product because the shipping department is abysmal. Product shipped missing a major assembly item in the crate. Replacement part was packed on a Friday but didn’t ship out until Tuesday afternoon. Maybe I’ll get to use my mower before summer is over. Just got the missing wheel frame and shipping screwed up again. Only one frame instead of two.”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and your order was delivered on 07/22/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Product came a month lat and came all scratched.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was scratched. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My 20 Ton log splitter arrived last week with blunt-force damage to the motor and a missing wheel bearing so we can't attached one of the wheels. The machine is unusable. After multiple calls and emails to Titan product support, we have no feedback or plan from Titan about what the company is going to do to make the machine work. If I don't hear an acceptable plan by this afternoon, I will contact my credit card provider to stop or recover the payment and tell Titan it's their responsibility to come pick up the broken piece of junk.”

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Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I got my bucket teeth with wrong bolts after I had informed titan about complaints from previous customers about receiving wrong bolts and then I was sent wrong bolts again for second time still waiting on correct bolts to come very poor service I live in Tn and am disappointed with Titan a Tn company”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong bolts. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“3 SHIPMENTS OF SMAE PART AND DAMAGED EVERYTIME AND PARTS MISSING”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I am still waiting for the right parts. First attempt sent out the wrong sized spears for the frame that was ordered. Went round and round, sending pictures of what was sent and many emails. Second attempt, the main spear is now correct, the two 24" spears are the same as the original that were sent out. Again, sent pictures per Titan request. At this point, 7-17-2024 I don't know when this issue will be resolved. I hope soon, it’s only been 2 months since I ordered the original hay spear. NOTE: I have bought thousands of dollars’ worth of equipment from Titan, a total of 12 or so attachments over the past 2-3 years. I have never had an issue until now. Titan is great until you have an issue, and which point it appears they like to pass the buck, blame the other departments. The issue resolving part of Titan is subpar at best. I would think it would be very simple to look at my order send me the correct items.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“I received the blade and it requires quite a bit of assembly. If I had realized this, I would not have ordered it. There was no notificaition that it shipped and no tracking provided. It was dropped off in our driveway while we were away.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I received the cultivator, but cannot attach it to my three-point tractor hitch. HELP!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The frame and forks were all very good quality, and welds looked good but that's where the good ends. I purchased the route insurance, and when I received my order the frame was badly damaged, literally looked like it was drug behind the truck, and only one fork arrived after being lost in the mail for 10 days, the other fork never showed. Route was easy to deal with and I opted to have another one sent, that one also showed up damaged and now route won't respond to me. I've used titan attachments in the past but I won't be buying from them or their brand ever again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and informed you that Route has issued a refund for the order. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I just received a partial order and it's been over a week since I reported it. Right now I'm not very happy. Maybe after receiving the full order I might re review it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the order was delivered on 07/03/2024, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The forks bent the first time i used them. I was picking up branches and limbs, and when I unloaded the debris, I noticed two of the times were bent. I realize these are inexpensive and you get what you pay for, so probably my fault for not buying a better grade produce”

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Posted 1 year ago

“I still have NOT even recieved the mounting plate!!! Going on 3 weeks!!!!!!!!! What a poor way to do business, maybe pick up the phone and do a lil homework on your end. You can't even track the shipment on my end. Shipping company even says the plate is missing.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I still have not received the product. It was shipped out twice and twice there were issues and FedEx returned the implement. I could not track the shipment because Titan "couldn't find the order ". I've purchased a lot of equipment from Titan in the past and have recommended them, but I would not recommend them again”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Haven’t received it yet where is it”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and your order was delivered on 07/12/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I ordered 2-42” forks I received 1-42” and 1-36”, they were shipped loose on top of a pallet. I am awaiting resolution after notification, pictures and confirmation.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Ordered a 60” Grapple, received a 60” loader bucket. I’m two weeks in at this point, still no grapple. Fed Ex Freight picked up the loader bucket on Tuesday. Still haven’t received an update on the one I actually ordered. Website tracker shows the order # is not in the system.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, it was delivered on 07/08/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The attachments are good quality but your packaging is non-existant which leads to items arriving damaged. Receiving an item that's missing large parts of the enamel paint because there was no packaging is frustrating.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I'm not Happy........ I haven't receaved the attachment for my fork yet ! The parts delivered were not mine.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews