Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,825 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,825 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Came with defects tried to get it resolved but has not happened yet even after two weeks”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I will never buy anything titan attachments again due to not being able to get parts for your equipment. It’s took 2 months to get some flail mower blades and now I’m told it will be September before I might be able to get a rear roller bearing for it. This is pathetic.”

Helpful Report

Posted 1 year ago

Hi. We apologize for the inconvenience you're experiencing. Unfortunately, the rear roller bearing for your flail mower is still out of stock. We understand your frustration and appreciate your patience. Please continue to check with us from time to time for updates on its availability. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The box was torn and many parts were missing. I’m waiting for missing pieces to be shipped now.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“NO INSTRUCTIONS HOW TO ASSEMBLE WERE PROVIDED - WHEN I CALLED TO ASK ABOUT NO INSTRUCTIONS - TITAN REFFERED ME TO A YOU TUBE VIDEO WHERE THE CUSTOMERS HOW TO FIGURE IT OUT - HOW TO ASSEMBLE, BECAUSE OF THE LACK OF WRITTEN INSTRUCTIONS.”

Helpful Report

Posted 1 year ago

Hi. We apologize for the inconvenience you experienced. We understand that not having written instructions can be frustrating. Thank you for your feedback, and we'll work on providing clearer assembly instructions in the future. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“If I could leave 0 stars I would, do not buy from this company. I bought a quick attach hay spear for John deer global system. The quick attach does not work, you have to install the spear and deinstall the spear before you can pick up or remove the attachment. Unless you have 30 min every time to bolt it in and remove it I would suggest looking elsewhere as this is not compatible with a quick attach. To return it they will most definitely charge you shipping and the full 20% restocking fee. They will not accept responsibility for a bad design on their equipment but will rather state the product works the way they intended it to work no matter what the issue is.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly respond to the email asking for the photos to proceed with the return request. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The attachment plate was not as described. I now have to modify it to make it work on my skidsteer.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The order never arrived and tracking say couldn’t find the order. Why does this happen every time?”

Helpful Report

Posted 1 year ago

Hi. We are sorry to hear about the issue. Our support team has confirmed that the item was delivered. Please let us know if there's anything else we can assist you with. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I purchased 10 brushes, 5 were delivered, 5 refunded, not in stock. The five I have are not enough, useless. Don't advertise stock you don't have.”

Helpful Report

Posted 1 year ago

Hi. We apologize for the inconvenience and frustration this situation has caused. We strive to keep our inventory accurate, but occasionally discrepancies can occur. We understand how this has impacted your project and we’re sorry for the inconvenience. Your feedback is valuable to us, and we will work on improving our inventory management to prevent such issues in the future. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Never received it because of a mixup on your end”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Don't expect to get any service on Titan products. I have been trying to obtain a simple jaw pin for a 6 ft grapple for over 6 months. Answer is always call back in 4-6 weeks. Their customer service model is simply not support their products. While my grapple worked well at first, I would advise against any purchase of a new product.”

Helpful Report

Posted 1 year ago

Hi. We're sorry to hear about your experience with our customer service and the difficulties you've faced in obtaining a replacement jaw pin for your grapple. We understand how frustrating this situation has been for you. We are currently working to improve our parts availability and support. Please check with us from time to time for the availability. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My order has not completely arrived! I am still waiting for my Pallet forks they have been missing and lost in shipment. So far my experience with your shipping company has been very frustrating the least. I’m hoping that I receive the rest of my shipment soon.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I was told from the beginning that what I wanted would fit my tractor. It did not . I canceled my order well before it left the warehouse but with the lack of communication on your end it was sent out anyway. I was charged on my credit card and now waiting on a refund. It was purchased early June and canceled just a day or two after. In my opinion your sales staff needs more training and those that take calls in a call center can’t understand English . I’ll not recommend your services to any of my friends or family. I’m in a cattle business and time and money is a very important factor.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and informed you that the refund has been issued. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“We have one of these and one of the hydraulic cylinders blew out. We have reached out to Titan to get a replacement without a satisfactory response. So our attachment is worthless.”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 1 year ago

“Gave me a 10% discount when I ordered a fork attachment and billed me the full price, it wouldn't have bin so bad but the salesperson told me to not buy the economy one because he couldn't give me the 10% , so I bought the standard one , so I paid more money and they screwed me out of the 10% anyway. So they suck”

Helpful Report

Posted 1 year ago

Hi. We apologize for any inconvenience. Unfortunately, we cannot apply a discount/coupon on this order because the item you purchased is already on a 25% sale. Please note that coupons cannot be stacked on sale items. Coupons are only valid on items that are at a regular price. You may however use the coupon on your next order. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Product quality was well below what was expected. Fork carrier had build-up that had to be ground to allow forks to slide in carrier. Carrier had missing and chipped paint. Carrier looked like it was several years old. Extremely disappointed with quality control and shipping practices. No protection on items. Only a label slapped right to each item.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received has chipped paint. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Titan simply does provide customers support for their products. Bought a grapple rake and a pin backed out and was lost 2 weeks after the warranty period expired. 4 months later, Parts/Product support cannnot source a pin but somehow has them in their in stock new units readily available. Ester, in parts is a nightmare to deal with and will not allow access to a manager, in hopes of pulling the needed part from manufacturing, which is a common practice for REAL manufacturers. I have 5 pieces of Titan attachments and will never buy another.”

Helpful Report

Posted 1 year ago

Hi. We sincerely apologize for the difficulties you've encountered with your grapple rake and the service you received. We understand your frustration and are committed to addressing your concerns. Upon checking, one of our escalation support team members has already reached out to you to assist further. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our processes and service. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Very Dissatisfied with Customer Support and Titan Attachments”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The quick attach implement does not fit any of my equipment. The hook on the for the top link is very poorly made! It's cut on a water jet machine and is NOWHERE close to being on location. The customer service from Titan is lack luster at best. Their poor design won't work and they will not take it back. HORRIBLE COMPANY!!! I will never purchase from them again!”

Helpful Report

Posted 1 year ago

“I got wrong one now I half to pay 20 percent restocking fee after I was told I would not half too since I bought another one”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The wrong item was shipped to my address and I have not heard back from customer service after sending the pictures they requested. I need to get this item returned and get the item I ordered.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Titan Attachments is rated 4.4 based on 26,825 reviews