Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Titan simply does provide customers support for their products. Bought a grapple rake and a pin backed out and was lost 2 weeks after the warranty period expired. 4 months later, Parts/Product support cannnot source a pin but somehow has them in their in stock new units readily available. Ester, in parts is a nightmare to deal with and will not allow access to a manager, in hopes of pulling the needed part from manufacturing, which is a common practice for REAL manufacturers. I have 5 pieces of Titan attachments and will never buy another.”

Helpful Report

Posted 10 months ago

Hi. We sincerely apologize for the difficulties you've encountered with your grapple rake and the service you received. We understand your frustration and are committed to addressing your concerns. Upon checking, one of our escalation support team members has already reached out to you to assist further. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our processes and service. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Very Dissatisfied with Customer Support and Titan Attachments”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“The quick attach implement does not fit any of my equipment. The hook on the for the top link is very poorly made! It's cut on a water jet machine and is NOWHERE close to being on location. The customer service from Titan is lack luster at best. Their poor design won't work and they will not take it back. HORRIBLE COMPANY!!! I will never purchase from them again!”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“I got wrong one now I half to pay 20 percent restocking fee after I was told I would not half too since I bought another one”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“The wrong item was shipped to my address and I have not heard back from customer service after sending the pictures they requested. I need to get this item returned and get the item I ordered.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 9 months ago

“your quality and service are both terrible. I ordered this fork attachment on 5-2-24 and still do not have a working unit!”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Wrong piece”

Helpful Report

Posted 10 months ago

Hello, we apologize for any inconvenience caused. If you received the wrong item, please send us a photo so we can assist you further. Alternatively, feel free to contact us at info@titanbrands.com for additional support.

Posted 10 months ago

“I literally can't get my whole order sent after four different attempts at sending packages to me.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Incorrectly advertised. Won’t work on my machine. No refund option. Very disappointed.”

Helpful Report

Posted 10 months ago

Hi. Please accept our sincere apologies if the item you purchased did not meet your expectations. We pride ourselves on providing high-quality products. I reviewed your account and saw that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. As explained, scratch and dent items do not come with a warranty, as stated in our return policy. You can find more details here: https://www.palletforks.com/warranty.html. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“My experience with Titan Attachments has been horrible. I ordered Pallet Forks and Frame for my sub-compact tractor that has standard quick attach compatability. The pallet frame did not fit and was clearly not to standard quick attach measurements. I contacted product support and placed a warranty claim. It took 2 days to get a response. After sending pictures it took another day before they asked for measurements. After sending measurements they stated it was within their tolerance range. Instead they have suggested the issue is with my equipment. I do my homework when making purchases like this. I checked reviews and saw many satisfied customers. Including customers with the same tractor who have made this purchse. I am glad they had a positive experience. I have had the complete opposite. A product that clearly is defective and an unwillingness to correct the issue. Will not buy from them again!”

Helpful Report

Posted 10 months ago

“Ordered excavator attachment for Toro Dingo. Does not fit. They will not remedy the situation and continue to use stall tactics.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Both my items came in late and damaged without any help front titan! Highly suggest you don’t order from them and order elsewhere. No one to help with damages”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Don't buy from titan their return policy is horrible,plus alot of equipment is made in china. I bought a grapple for my tractor , I was concerned about the weight of the grapple. I talked to technical support, titan said weight should not be a problem for the size of my tractor. The grapple is way to heavy for my tractor, I'm willing to pay titans shipping cost to return the grapple,even after I bought a lighter weight grapple from titan wants me to pay a restocking fee of 20% to return the heavy grapple,that was never used. Now that I realize a lot of titans equipment is made in china and titans return policy I won't be buying from them!!”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Missing bolts, can't hook up the pto shaft to my JD, Ordered Green BUT got red !!!!!! Besides that all here !!!!”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Your customer service department delayed the order for over 2 weeks because my tax exemption had expired. I told them I would pay tax. Just ship it to me. They would. Not until I submitted a current tax exemption. That along with numerous useless communications has given me a negative view of your company.”

Helpful Report

Posted 10 months ago

Hi. We apologize for the inconvenience caused by the delay in processing your order. Unfortunately, we require a current tax exemption certificate to proceed with tax-exempt orders. We understand your frustration and are sorry for the communication issues. We appreciate your patience and will work to improve our processes. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“I need the Hydraulic hose support that was not sent with the implement and I did not get any manuals at all ,there was an email with a copy of a manual but not the one or ones that will come with my machine !!!”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and requested to have a hard copy sent to your address. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“The three point bale fork I ordered will not pick up the round bales. The spear and stabilizer tines are too small. Delivery was fine and the frame itself seems to be well constructed but overall it does not work for the intended purpose.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Get what you pay for”

Helpful Report

Posted 10 months ago

Hello! Thank you for the feedback! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 10 months ago

“NO customer support. Suggest you hire humans.”

Helpful Report

Posted 10 months ago

Hi, we apologize for receiving an extra box of the item you ordered. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your return request. Please email us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Does not work on grass. Hoping to speed up grass collection for garden mulch but this attachment has no hope of being an assist. Mower cuts 6-12 in bahai and bermuda into non-chopped swaths with the stems fully intact. I have a home built hay rake with 3 in spacing on the tines that will roll the swaths into piles for transport to the garden. This attachment basically just spreads the swaths back out and burns diesel during it. Maybe it will work for leaves in the fall but I am not optimistic. Shipping was fast, packaging was acceptable and I own other Titan attachments which I can recommend without reservation. But not this one.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews