Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“your quality and service are both terrible. I ordered this fork attachment on 5-2-24 and still do not have a working unit!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Wrong piece”

Helpful Report

Posted 1 year ago

Hello, we apologize for any inconvenience caused. If you received the wrong item, please send us a photo so we can assist you further. Alternatively, feel free to contact us at info@titanbrands.com for additional support.

Posted 1 year ago

“I literally can't get my whole order sent after four different attempts at sending packages to me.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Incorrectly advertised. Won’t work on my machine. No refund option. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi. Please accept our sincere apologies if the item you purchased did not meet your expectations. We pride ourselves on providing high-quality products. I reviewed your account and saw that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. As explained, scratch and dent items do not come with a warranty, as stated in our return policy. You can find more details here: https://www.palletforks.com/warranty.html. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My experience with Titan Attachments has been horrible. I ordered Pallet Forks and Frame for my sub-compact tractor that has standard quick attach compatability. The pallet frame did not fit and was clearly not to standard quick attach measurements. I contacted product support and placed a warranty claim. It took 2 days to get a response. After sending pictures it took another day before they asked for measurements. After sending measurements they stated it was within their tolerance range. Instead they have suggested the issue is with my equipment. I do my homework when making purchases like this. I checked reviews and saw many satisfied customers. Including customers with the same tractor who have made this purchse. I am glad they had a positive experience. I have had the complete opposite. A product that clearly is defective and an unwillingness to correct the issue. Will not buy from them again!”

Helpful Report

Posted 1 year ago

“Ordered excavator attachment for Toro Dingo. Does not fit. They will not remedy the situation and continue to use stall tactics.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Both my items came in late and damaged without any help front titan! Highly suggest you don’t order from them and order elsewhere. No one to help with damages”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Don't buy from titan their return policy is horrible,plus alot of equipment is made in china. I bought a grapple for my tractor , I was concerned about the weight of the grapple. I talked to technical support, titan said weight should not be a problem for the size of my tractor. The grapple is way to heavy for my tractor, I'm willing to pay titans shipping cost to return the grapple,even after I bought a lighter weight grapple from titan wants me to pay a restocking fee of 20% to return the heavy grapple,that was never used. Now that I realize a lot of titans equipment is made in china and titans return policy I won't be buying from them!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Missing bolts, can't hook up the pto shaft to my JD, Ordered Green BUT got red !!!!!! Besides that all here !!!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Your customer service department delayed the order for over 2 weeks because my tax exemption had expired. I told them I would pay tax. Just ship it to me. They would. Not until I submitted a current tax exemption. That along with numerous useless communications has given me a negative view of your company.”

Helpful Report

Posted 1 year ago

Hi. We apologize for the inconvenience caused by the delay in processing your order. Unfortunately, we require a current tax exemption certificate to proceed with tax-exempt orders. We understand your frustration and are sorry for the communication issues. We appreciate your patience and will work to improve our processes. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I need the Hydraulic hose support that was not sent with the implement and I did not get any manuals at all ,there was an email with a copy of a manual but not the one or ones that will come with my machine !!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and requested to have a hard copy sent to your address. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The three point bale fork I ordered will not pick up the round bales. The spear and stabilizer tines are too small. Delivery was fine and the frame itself seems to be well constructed but overall it does not work for the intended purpose.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Get what you pay for”

Helpful Report

Posted 1 year ago

Hello! Thank you for the feedback! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 1 year ago

“NO customer support. Suggest you hire humans.”

Helpful Report

Posted 1 year ago

Hi, we apologize for receiving an extra box of the item you ordered. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your return request. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Does not work on grass. Hoping to speed up grass collection for garden mulch but this attachment has no hope of being an assist. Mower cuts 6-12 in bahai and bermuda into non-chopped swaths with the stems fully intact. I have a home built hay rake with 3 in spacing on the tines that will roll the swaths into piles for transport to the garden. This attachment basically just spreads the swaths back out and burns diesel during it. Maybe it will work for leaves in the fall but I am not optimistic. Shipping was fast, packaging was acceptable and I own other Titan attachments which I can recommend without reservation. But not this one.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The fork attachments do not line up with the hook and pin on my John Deere.They gave me permission to grind down part of the pin so it would fit, but even after doing that there would be so much slop in it that it wouldn’t be a quick attach. It does not work as advertised… in the middle of returning it. It’s not worth a couple hundred dollar savings. I’m just gonna go buy JD forks.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Disapointed”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Our first order for finishing mower was great. No extra shipping charge and wasn't on sale a little over week after we got. But wife Kathy got me a Stump attachment but went on sale $70 less and charged for shipping. Contacted customer service and basically was told nothing can be done. So you lost a loyal customer.”

Helpful Report

Posted 1 year ago

Hi, please accept our sincere apologies for not being able to grant a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Additionally, we have extended this policy for 7 business days after the delivery date. Our sale price adjustment policy is explained on this website: https://support.palletforks.com/hc/en-us/articles/360058089391-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.

Posted 1 year ago

“The 36” tow behind spike aerator was fabricated wrong. The spikes contact the tow bar and bolts that protrude through the tow bar. I have contacted customer support multiple times with no resolution to this problem. At this point I do not recommend using Titan For any attachments.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a partial refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I had my other review screened by Titan. Overall, titan inserts extra charges in their transactions where they can. Free shipping had an additional $75 and I had to buy shipment insurance for $68 Incase something happened to my grapple during transit or else, I would have no claim. Today, the FedEx driver arrived and wasn’t able to unload the new grapple. Apparently, it was too heavy for him to get it on the lift. I had to pay more out of pocket to have a nearby tractor repair location use a forklift to remove it. I called Customer Service and Ms. Joe was nice, but didn’t take responsibility for anything. Shop elsewhere!”

Helpful Report

Posted 1 year ago

Hello, we apologize for any inconvenience. We still offer free shipping, but due to increased costs, additional charges apply to Titan Attachments products because of size, weight, or special handling that is required to make sure your order reaches you safely. You can read more about the shipping policy on this link, https://www.palletforks.com/shipping-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews