Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Does not fit on the bucket good”

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Don’t buy for a ditch which it constantly falls off the plate. Now I have to pay my welder additional $ to fabricate it because I am not shipping it back. It would be a great attachment if it stayed on the plate tighter.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The product is fine but your delivery system is horrible. Tracking said it was out for delivery from an hour away. After waiting all day with no updates, I happen to see the truck a quarter mile away at my neighbors. I drove there and the driver had unloaded the product and was going to leave it there. I drove my tractor there and picked up my order but had I not seen the truck I would have had no idea where my product was. This is the second bad delivery out of three. Unacceptable.”

Helpful Report

Posted 11 months ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Placed order 5/16/24 today is 5/23/2924 still have not received package. I have called Fedex that they sent oackage through and was told it came out of packaging and they Fedex can't say when / if can be delivered Have called titan twice and they won't refund my money or resend package. DO NOT USE THIS COMPANY!!!!”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked your order and as per FedEx, they delivered your order on 05/29/2024. If you have any other concerns, please email us at info@titanbrands.com.

Posted 11 months ago

“Unfortunately during shipping all hardware disappeared, furthermore the ends that bolt to the tractor bucket were so bent I had to cut them off and weld new attachment plates on to the tooth bar.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Mis-aligned bolts holes. The PIN that goes in the rake won’t go in because the welds were off. The only way to get the PIN through is drill out all the holes in the rotating rake. I always thought Titans was a top brand but clearly they’re not…”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“I bought category 1 and 3 and fork attachment for john deere 541 loader one of the forks was damaged missing the latch that keeps the fork from moving on the slide bar tried to get it resolved with pictures and emails with no contact back was going to buy a rock bucket and a stump bucket I'll look at some other places”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“3 times my order has been delivered incorrectly…. I was scheduled to do side work with this attachment and now I’ve lost out on that because of the delays….”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Horrible. Item was two weeks late and got zero notice from company. Had to flag the charge on my credit card. Then magically it shows up”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 11 months ago

“They don't sell replacement chipper blades for the BX42S. I have an expensive chipper I can't use. Do not buy!!!”

Helpful Report

Posted 11 months ago

“The wrong item was sent from TITAN due to your mistake, and the response to correct it is too slow!!! I still don't know when the correct item will be sent and it has delayed my work by weeks.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I reviewed your account and orders to see if there was anything we could do to improve your situation. I checked your account and found that you had already spoken with one of our management support specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“you never sent me the whole thing”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Sent the wrong quick connect again after talking to Christen in e mail then talking to Josh on the phone to order If you look at her email plainly says I need a male and I even sent pictures and they sent a female and of the wrong type”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“How can a company sell a new product with out all of the parts? I e-mailed your warranty department and was told that they would send out the part...well they did not, they sent a bag of bolts to try and make me happy? I then called the help line and the response i received stated " I wanted to offer you the option to purchase these locally and we will refund you upon receiving a photo of the receipt" This is a bolt with wings on it to make it easier for tightening and loosing, not something you find at a hardware store. I fine this totally unacceptable..... why cant you make the part and send it to me,,,,,BAD CUSTOMER SERVICE....”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Pictures shows that it is made in America (decal) Mine had nothing on it looks to be China😞 One of the stable forks holder is welded at an angle (crooked) hope it can stab the bale Please put in description of all products where it’s made that ito me is very important”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“There equipment is complete crab that doesn't work. You will have to spend a lot on additional parts and they still wont work.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“I have purchased a lot of Titan Attachments & have been very pleased up until now. The first time I used my new forks they broke. I was moving a tractor bucket & when I sat it on the ground I had to tilt forward to slide out from under it. Both forks fell off the piece that they slid on. Upon further inspection the rail they slid on on the bottom side das bent allowing them to fall right off. I can send pictures if needed. It was the first time I used them. Seems like the steel on the slide bar is way too soft for this application.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The shipper Titan selected refused to deliver to my house. Titan never contacted me to discuss handling the situation; they just had the shipper return the equipment to them and then charged me $600.”

Helpful Report

Posted 11 months ago

Hi, we sincerely apologize for any inconvenience caused. Upon investigation, we have confirmed with the carrier that they were unable to deliver to your address due to its location on a dead-end in a very rural area without a turnaround. Regrettably, the carrier was unable to proceed with the delivery under these circumstances. Additionally, we have reviewed our records and found that our shipping department had already provided assistance and explanation regarding this matter. If you require further assistance or have any additional inquiries, please feel free to contact us at info@titanbrands.com.

Posted 11 months ago

“I ordered a rotary tiller from Titan. The shipper they selected refused to deliver to my house due to its location. Titan never called me to work out any arrangements, just had the shipper return the tiller to them and then charged me $600. They never called or emailed once until the charge hit my credit card and I reached out to them. I would never purchase anything from this company.”

Helpful Report

Posted 11 months ago

“I understand scratch and dent items but when all bolts and attachments to install drawer are gone and when I call to order parts they are not available so what I bought is useless $88 Down the drain. I will not buy scratch and dent the price is not worth it. It’s not a deal as you say in your add.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews