Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I have not received my order. You have supposedly sent it twice. Yet the delivery company says you aren’t shipping it correctly and they can’t deliver it. I am very disappointed. I would like to order items from you and receive them. But I have little faith that I will receive them.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was not delivered. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and submitted the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“AT THE MOMENT NOT VERY SATISFIED, AM TRYING TO GET YOU ALL TO TAKE BACK THE ORIGINAL ORDER AND REPLACE IT WITH ONE THAT WILL ACTUALLY FIT MY TRACTOR. I HAVE EMAILED BACK AND FORTH BUT NO ONE WILL CALL ME BACK TO RECTIFY THE PROBLEM , THE LAST I HEARD YESTERDAY WAS SUPPOSED TO PAY FREIGHT BACK AND THEY WOULD LET ME REORDER AGAIAN. WHEN I ORDERED THIS UNIT , i CALLED IN AND TALKED TO ALEX, BECAUSE I PREFER TO TALK WITH PEOPLE NOT ORDER ON LINE . i TOLD HIM THAT I NEEDED THE GLOBAL FORKS TO FIT A JOHN DEERE H260 LOADER. THAT IS NOT WHAT I RECIEVED. I AM NOT HAPPY WITH THE WHOLE SITUATION AND WOULD LIKE SOME ONE TO TALK TO ME AND GET THIS SITUATION RECTIFIED 573-248-6455 IF THIS IS TAKEN CARE OF THE REVIEW WOULD LOOK ALOT DIFFERENT”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“POOR Product Quality Control. purchased a quick attach, 4000 lb, 48 inch pallet fork unit. Arrived in 2 or 3 separate shipments which wasn't an issue. The issue is the frame which holds the fork is welded WAY OFF from end to end allowing the left fork to literally fall of when raising the forks!! the right side is welded at 16 1/8 inch and the left is welded at 15 3/4, that's a difference of 3/8 inch!!! the top of the fork "lock" just slips off over the rail! I purchased this unit on 8/26/23 (today is 5/30/24) and have RARELY used them other than on a pallet with narrow fork openings a couple times! I guess my only advice is to be the quality control person yourself and inspect upon delivery because I sure missed it, was not noticeable until TODAY while trying to use with both forks all the way out.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Welds were junk, I promise you these will break and I'll need to re weld them. 4 bolts holding tines on stripped as I tightened them. Bolts stripped before even compressing the lock washers. Holes to pin the arm in place didn't line up and will need to be bored out to allow this to function properly. Shipping crate was destroyed upon arrival, which I recognize isn't your fault,but shipping was a joke. Shipping was slow, stated it would show up on a certain day and then it woudln't.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered the SSQA pallet fork for my Branson Tractor and the bracket is not to spec so the lower pins don't allign with the holes. Poor quality control. I'm going to have a friend make some mods with his cutting torch.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Would suggest not purchasing from Titan!!! I have a flail mower that I got new from Titan. A hose went bad and they use an odd size that can’t be purchased anywhere. They said they would have some in stock soon. 8 months later and no hoses in stock and now a bearing for the rear roller. They don’t stock, nor do they have any idea when they will. That was my last purchase. Woodmaxx is my new go to company. I’ve shared my experiences with all my ranch groups”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our management specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Never recieved the items I actually ordered. Had to wait on hold two different times for over an hour regarding the issue. To find out that you no longer make this item. If I wouldn't of called, I would of never of recieved my money back.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the inconvenience you experienced with your order. We're sorry that you didn't receive the items you ordered and had difficulty reaching us about the issue. We regret any frustration caused by the discontinuation of the item and appreciate your patience in receiving your refund. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Your John Deere hay spear I ordered does not work on skidsteer adapter. Yes, it works on the Tractor but I also need it to work on skid steer. Please advise. Thank you.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Really poor delivery job. Left item on main road and was disconnected from pallet.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I’m giving a one star review because of how they package their stuff. Anything you order from this site comes almost out of the box or packaging because it’s destroyed. The quick hitches and forks I’ve ordered work fine but it would be nice if they didn’t come all scratched up all over from lousy packaging”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was scratched. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Did not receive order.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Shipping and communication with shipping issue was terrible”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, all the items in the order have been delivered. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“We did not get tracking information on the freight delivery just that it had shipped. Then the hay fork frame we ordered will not fit my skid steer, the cutouts for the locking pins are too far apart. The welds on the unit are like a trainee did them, not clean and smooth.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Lied about how it would be delivered. You said ups or FedEx not a semi with a 48ft trailer. Had to make arrangements to get a trailer and meet a semi driver in town. Not happy. And stop sending 100’s of emails and texts”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Original bolts included the wrong size bolts. Waited over a week for the correct ones. Only one bolt arrived and it’s the wrong size.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are correct. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete and correct. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Does not fit on the bucket good”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Don’t buy for a ditch which it constantly falls off the plate. Now I have to pay my welder additional $ to fabricate it because I am not shipping it back. It would be a great attachment if it stayed on the plate tighter.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The product is fine but your delivery system is horrible. Tracking said it was out for delivery from an hour away. After waiting all day with no updates, I happen to see the truck a quarter mile away at my neighbors. I drove there and the driver had unloaded the product and was going to leave it there. I drove my tractor there and picked up my order but had I not seen the truck I would have had no idea where my product was. This is the second bad delivery out of three. Unacceptable.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Placed order 5/16/24 today is 5/23/2924 still have not received package. I have called Fedex that they sent oackage through and was told it came out of packaging and they Fedex can't say when / if can be delivered Have called titan twice and they won't refund my money or resend package. DO NOT USE THIS COMPANY!!!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked your order and as per FedEx, they delivered your order on 05/29/2024. If you have any other concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Unfortunately during shipping all hardware disappeared, furthermore the ends that bolt to the tractor bucket were so bent I had to cut them off and weld new attachment plates on to the tooth bar.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews