Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Parts fell out of box on first shipment and never received, got second shipment and they are the wrong parts also had several parts in my box that I didn’t order so assuming someone else didn’t get what they ordered. Do you you want these back?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and explained to you the return options. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The pins on my Bobcat 763 quick attach dont match the holes in the Titan bucket. Now what?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I Have Not Received My Entire Order that I Paid For All Up Front. I’m Missing Several Crucial Parts To My Order AND Cannot Seem To Get An Answer on What Happened To My Entire Order From Any Of Your Telephonic OR Online Staff. I Need Those Parts To Make My Aerator Functional OR I Need AN ASAP Complete Refund For The Order And To Have Your Transportation Vendor Come and Pickup What Was Delivered Free Of Any Charges On My End. Curtis Hastings 816-395-2197”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“Item arrived broken … I’m informed this will be replaced but that has yet to arrive; therefore, I STILL DO NOT HAVE the item I exchanged my hard earned money for.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Upon checking, it is ready for shipment Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Your delivery system is a total failure. The delivery agent notified me at least 4 times of delivery dates that never came to pass, I ended the process after 2 weeks of total frustration by driving my personal truck 175 miles round trip to their depot to pick up the order that was supposed to be delivered to my address. How this del8very company stays in business is anyone's guess. Pathetic.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Quick hitch not working. Useless as a tool to save time in current condition. Bushings create more problems. Sending videos sould make this obvious. Thanks for all your help.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Overall pallet forks would have been great but the rack was bent during shipment. No metion from Titan to help with this problem.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Both bolts bent and then one sheared. On harder ground the plow part hovered. Not the best design. If you have soft soil, you will be fine.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Got the crapple with missing quick connect fitting.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. If you think you are missing a major part, you may contact us. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“There’s no need to send a review, you won’t listen anyway.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience you experienced with your order. We understand your frustration regarding the cancellation request and the rerouting process. Please know that we take your concerns seriously and will strive to address them promptly to ensure a better experience for you and all our customers moving forward. I checked your account and found that you had already spoken with one of our management support specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I am still hopeful Titan will do the right thing. I cancelled an order that was still sitting in their warehouse and was then charged a 20% restocking fee without being told about it. I was denied my initial request for a full refund from a manager. I was not called by anyone yet only sent an email. I responded with a n email rescue sting to have this reviewed by another manager.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I looked through your account and found that you had already spoken with one of our management teams' support, who explained to you about the restocking fee. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The global to JD quick attach adapter dies not dirty bucket or fork lift. Basically it is not or use to me but to get this sent back will be difficult at best. I will not purchase from Titan until their quality control is improved”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Placed order and had a huge issue with shipping my order was stuck at my local FedEx for almost 10 days and both titan and FedEx could care less and gave me the same excuses and circle talk. People don’t buy skid steer attachments for fun they buy it because it makes them money and if I have to wait two plus weeks to get something I’ll shop elsewhere next time. Not to mention the product I bought is not the best quality.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“was told the rake would fit my bx23s kubota and it does'nt fit and now it seems like its going tobe hard to return so not happy at all”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. Feel free to contact us at info@titanbrands.com if you need any more help.

Posted 1 year ago

“Very cheaply made, additional iron work is needed to keep them on your forks. Should have just bought channel iron and made my own.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Box was torn and bolts/washers were missing and not sending replacements! Poor service”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists. Kindly reply to the email with the requested photo/video for us to assist you further. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Got a JD 3025 and it doesn't go down to the ground.sucks”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The quick connect doesn’t fit. I ordered at the same time and it doesn’t work.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“On 4/12 i ordered a Quick Tach adaptor fits global John Deere to convert to skid steer. I placed this order by phone. Order number SO0000102165. Product was recieved 4/17. I called Titan Customer Service on 4/22 that i recieved a Quick Tach mounting plate. They said I would need to send pictures and after recieving the pictures that they would let me know how we would proceed. The Customer service rep said it could be up to 72 hours before i got a reply. I sent the pictures on 4/23. Today is 4/25. Please send me another review after this problem is solved. I would like to give a higher review. than i have given today. Thanks John”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Would not honor promotional text sent 2 hours after my order was placed. No US based customer service. Make sure you read the return policy before purchasing.”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize if your request to apply the discount to your previous order was not fulfilled. Unfortunately, promotional codes cannot be applied retroactively to past orders. However, you can use it on your future orders. We appreciate your understanding. If you need further assistance, please don't hesitate to contact us at info@titanbrands.com.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews