Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Lucky to get 1 star. Product received in destroyed box with gouges and scratches all over. Paint missing in 1 area and studs did not line up with holes on loader. Numerous emails back and forth with me told to grind down studs and paint myself. No offer to reimburse. Great customer service-NOT!!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bucket does not fit a bobcat mt100”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The attachment is great but the packaging for the shipping was horrible and caused significant delays. This was the second time have ordered from Titan in the last time was the same situation. This company needs to step up their game due to the amount of money their products cost.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Terrible my order was delivered within a month. With no explanation other than the label was damaged. It was supposedly replaced 2 times but still took a month to get here. All I was told was they was working with FedEx. When I asked for a replacement I was told it had not been long enough and if I did that I would be charged a restocking fee. Really it went to Charlotte and sat then to Mississippi. Then came back to Charlotte and set for 3 more weeks with no explanation of why and when it would be delivered. I was told to be patient. Really and when I asked for compensation for it costing me money I was told I could have 10% off my next order. But when it came it is a nice set up but the helpers of finding my order and getting it delivered sucked.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The delivery process was awful. I had emails sent to me from Titan that were just wrong. Wrong delivery date promises, wrong delivery status emails, and wrong "your item was delivered" emails. The initial people I called to discuss delivery promised to call me me back and did not. They did manage to call the freight company and put my delivery on hold which really screwed up the delivery, resulting in me not getting my attachment until after a week longer than it could have taken. My mower sat in a delivery terminal not 35 miles away for over a week. Once I received delivery, the documentaton for assembly and setup was non-existent. I had to find information on the web, mostly from other users, to make sure I was setting up the mower properly. For an expensive peice of equipment, this is unexcusable. The behavior of the hydraulics is a bit strange. I had to reverse connections a few times to get the mower to move as it should, and there is no explanation as to why it works one way but not the other. I had to tighten all the loose bolts on the flail hammers. One grease zert was defective and a spring poped out of it. You should send me a replacement. The mower should be delivered with the cut hight in the higher position... everyone has to move the roller and the shoes which is an unneccesary pain. Who would use the mower in "scalp" mode? Nobody that has written reviews on the internet... that is for sure. In actual usage, it works as expected so far.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“It was delivered looking like someone used it as a bowling ball. Every corner scraped up, major paint chipping. Did t realize that I had to purchase insurance to protect myself from this major damage.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund for the damages. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I had placed an order by mistake, called and emailed to cancel it. This was days before the item left the warehouse. They are unable to communicate between departments. I kept getting the run around on the phone. The customer service was no help. The item eventually shipped and had to be returned. I was stuck with a 75 dollar restocking fee even though I called to cancel it right away days before it shipped. I would not reccomend doing business with this company. Do youself a favor, and buy your attachments elsewhere.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turn-around time. I looked through your account and found that you had already spoken with one of our customer service specialists, who had already submitted your return request. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“You response sucks, you have not adderssed my issues after several emails and pictures you have requested. Does anyone look at a product befor it is shipped for damage??????”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I did not receive my order after 3 weeks. I reached out and they didn't know what happened but the item never shipped. They were not even aware of the problem or able to provide an explanation for what happened. Their customer service was not very helpful she offered to cancel the order. I said I still the need the ballast box and have been waiting to get it. I requested they expedite the shipment and offer a discount for the significant delay. She said they were not able to do this and I asked for her to talk to her manager. After talking with her manager they reitterated they would not offer a discount and standard shipping would be used. This is just bad business and shows they do not care to make things right when they make a mistake. This is not acceptable, the worst part was they didn't even seem to care that caused a huge incovenince. When the item arrived there were areas where the black powder coating was scraped off. To make things worse the ballast box does not even align to fit with my Land Pride QH16 quick hitch (the two lower links fit but the upper link is about 1/2" to high for the quick hitch.) Not being able to use the quick hitch is defintely extremely inconvenient. Other than these issues the product seems to be constructed well and hope it will last fo rmany years to come.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I received Two of three pieces ordered. Called and reported this. 11 days after first part was delivered. Still don’ have an answer. I want a refund”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The whole experience was terrible. I waited 5 weeks for the delivery and when it arrived it looked like it fell off a mountain. The unit I bought was a scratch and dent I suppose I should have requested pictures.(that's on me) when it arrived the fitting on the hydraulic cylinder was broken off and the hose fitting on the opposite side was bent in half. I emailed the ceo and got no response (even from his team). I have 3 titan attachments but my next one will be with a company that cares about my business.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. Could you send us photos so we can check the issue with the item and give you a resolution? You can contact us at info@titanbrands.com to further assist you.

Posted 1 year ago

“Sorry buy the description on the web page led me to believe I was ordering something else.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Order went awry from almost the beginning. For a Titan and FedEx mixup I’m still waiting for the reimbursement to come in 10 days”

Helpful Report

Posted 1 year ago

Hello, we apologize for the delay in processing your refund. After reviewing your account, it seems you've already been in contact with our management team. They've provided proof of the refund and explained the timeframe for when it will be reflected in your account. We appreciate your patience during this process. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“For the price I have paid and slow and almost no warranty supprt I do not feel the extreme grapple is worth the money!!!! Poor engineering, hoses are already rubbing first us, leaks from hydraulic splitter. Lacks all around.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Parts fell out of box on first shipment and never received, got second shipment and they are the wrong parts also had several parts in my box that I didn’t order so assuming someone else didn’t get what they ordered. Do you you want these back?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and explained to you the return options. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The pins on my Bobcat 763 quick attach dont match the holes in the Titan bucket. Now what?”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I Have Not Received My Entire Order that I Paid For All Up Front. I’m Missing Several Crucial Parts To My Order AND Cannot Seem To Get An Answer on What Happened To My Entire Order From Any Of Your Telephonic OR Online Staff. I Need Those Parts To Make My Aerator Functional OR I Need AN ASAP Complete Refund For The Order And To Have Your Transportation Vendor Come and Pickup What Was Delivered Free Of Any Charges On My End. Curtis Hastings 816-395-2197”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Item arrived broken … I’m informed this will be replaced but that has yet to arrive; therefore, I STILL DO NOT HAVE the item I exchanged my hard earned money for.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Upon checking, it is ready for shipment Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Your delivery system is a total failure. The delivery agent notified me at least 4 times of delivery dates that never came to pass, I ended the process after 2 weeks of total frustration by driving my personal truck 175 miles round trip to their depot to pick up the order that was supposed to be delivered to my address. How this del8very company stays in business is anyone's guess. Pathetic.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Quick hitch not working. Useless as a tool to save time in current condition. Bushings create more problems. Sending videos sould make this obvious. Thanks for all your help.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews