Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“The single tine ripper does not work as advertized for laying pipe, it is nearly impossible to get the pipe layer in the ground. I have found other applications for the ripper it's self, but would like ot return the Pipe Layer. Please tell the steps to return this item.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“What a piece of junk. Poorly made, cheap materials, and the "owners manual" contains a wiring diagram and a parts list. No operating instructions, limits, suggestions, or other useful information. Then, try getting someone on the phone who'll help: can't do it. What a worthless company and product. Stay away!!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Nice parts but I received 3 different kinds of teeth, they fit up to the bucket differently, sent an email to customer service a week ago and haven’t heard back yet”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We checked and one of our product specialists explained to you the function of the teeth you received. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 1 year ago

“Pallet fork received was made so poorly the and unsafe for use. Fork rail was .5” too small and allowed fork to fall off. Customer service phone answered in Manila made return a night mare. Would not recommend.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The attachment, stated as being SSQA compatible does not fit my SSQA tractor. Despite making multiple phone calls and email inquiries for product advice or assistance, nobody can help and I have not gotten a response. VERY POOR experience.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Stump bucket is built very well, but it was not manufactured to SSQA specifications. The bucket will not attach to my quick attach tractor loader. Titan support has not resolved issue after contacting them over 2 weeks ago”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Horrible product. Skid plate broke digging in sand immediately. Junk materials worse craftsmanship!!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I wasn't very happy with this purchase. My pallet forks were sent in 3 different shipments. The forks arrived one day the 3 weeks later (after calling and complaining) I received the framework to put forks on. Don't know why everything didn't ship at once.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, upon checking, the frame was on backorder which is why it was not shipped immediately. Also, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I bought a scratch and Dent broadcast spreader. It showed up missing 2/3 of the hardware to assemble it. Your policy is all scratch and Dent items will be fully functional. We'll this is not. How can it be functional when I can't even put it together?? Poor packaging, parts were strewn everywhere. I have purchased a pallet fork attachment from Tital for my new tractor already. I will shop elsewhere for all the other attachments I intend to buy.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I was told that the quick attach adapter kit would work for my Case 1825 skid loader. It was clearly for a bigger & wider machine. A 20% restocking fee plus shipping and insurance to return means it will be collecting dust on a shelf in my shop. The pallets forks I ordered earlier are well built. I welded brackets on to fit the pin style attachment of skid steer and works great.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not fit. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“total disappointment in product- poor quality and size”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I received me order!! The part was fork frame Damage”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I have not received my full order. When I called your office first time they said it was shipped. Second time you said it is on back order. Then said it was shipped SAIA, but the carrier cannot find it. You billed my credit card for something I have not received!!!!!!”

Helpful Report

Posted 1 year ago

Hi, we apologize for any delay. I see that the last movement for the item was on 04/10/2024. It says unloaded from the trailer. We were told that due to the high volume of deliveries, there may be delays in the delivery of your order. Please allow up to 10 business days for your tracking number to show updates. If in the event that the shipment has no updates for 10 business days, please reach back out to us so we can recheck it for you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I’m still waiting on a replacement. Mine does not fit.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not fit. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email we sent about the partial refund to offer to further assist you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Parts are missing. I've called and e-mailed Leonard Subang. Need response, need wheel axle Item 17 asap. We have puchased locally the other missing parts which were all fasteners. Please send the Wheel Axle Item 17 asap”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The attachment is fabricated so bad that it’s unusable”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I never got the item I ordered. It was returned to Titan attachments by the shipper. I was not told why and I could not re-order the item. After about 2 weeks I still have not gotten a refund.”

Helpful Report

Posted 1 year ago

Hello, we sincerely apologize for any inconvenience caused by the return of your purchased item due to a readability issue with the label. Regrettably, we are unable to provide a replacement for scratch and dent orders as we typically only have one stock available for each item. Upon reviewing your account, we noted that you have already been in contact with one of our product and warranty specialists who addressed your concern and provided information regarding the refund process. Should you require further assistance, please feel free to reach out to us at info@titanbrands.com.

Posted 1 year ago

“still waiting for parts. Can't use it. Wait tiime for customer is a joke!!!!!!!!!!! can't”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with a Route specialist who had placed your replacement order. Upon checking, the replacement order is still in transit. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“It won’t pick up the bales. The bales break in half when picking them up Need to return it”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The tree puller arrived on time. But when I purchased the puller I described my tractor and ask if it would connect to my application. When it arrived the quick attach ends were to large. Although the grapple worked fine. I called the product support and that guy was awful I explained to him that I got the wrong quick connector we the wrong ones and he said that was the standard size. Very argumentative and disrespectful person I have ever had to deal with. I told him I would just call the phone # where I purchased the attachments. He stated fine they will just refer you back to me. The worst of the worst product support. It doesn’t speak well for Titan attachment. All I was trying to do was just swap out the quick attach ends so I could use me new tree/ pole puller. After my recent purchases of 6ft brush cutter, grapple, and a quick connect set of forks I was expecting better service. But I did tell him if this was the best product support Titan offered I would purchase anything else from a different equipment supplier!”

Helpful Report

Posted 1 year ago

Hello, we apologize for any inconvenience you may have experienced with the quick attach ends not being compatible with your tractor. After reviewing your inquiry, we would like to clarify that the quick attach ends provided with the tree puller are indeed standard size and are designed to fit a wide range of applications. However, we understand that compatibility can vary depending on specific tractor models. As we do not offer an exchange service for parts, we recommend returning the item for a refund if it does not meet your requirements. Upon receiving the returned item, we will process a refund and you may order the correct part. You may also reach out to our product team if you can order this specific part only. For parts orders, you will have to go through the product team as they can't be purchased through the website. Kindly call 888-410-1503 and press option 5 for Product Support. Our product team will check the availability, and price and place the order for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews