Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I asked twice for an installation maual and all you sent was a parts list !! Your scratch and dent sale is a ruse to get rid of useless items so there Non returnable even though the paint isn't even scratched !! I am personally dissapointed in your service and products”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for not receiving a manual. Unfortunately, upon checking, we only have the parts list available and there is no manual available. You may however reach out to our product team if you still have a hard time with the assembly, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered a 50 lb spreader a couple weeks ago and it came with no hardware to put it together! I’ve called multiple times with no call back! Very disappointing 😳”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Order was easy but delivery was disaster. Product was in no way attached to the pallet which caused it to shift in transit and damage the legs. Customer service took over a week to agree to ship me replacement parts. They still have yet to address my question about the correct height from the lift pins to the center of the bottom hole on the top link attachment plate. My neighbor has the same aerator and the measurements are different. I want to know which one is correct. Customer service said it could take 30 days to get that info if they could get it at all. Stop outsourcig your customer service to the Phillipines and have someone from the factory call me. My question should take no more than 5 minutes to research.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Poor quality”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I have not received half of my order and it has been almost 2 weeks.”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Carrier FedEx® 272723054060 Redirect package Times are in local time of the checkpoint location. Mar 29 04:23 AM At local FedEx facility MEMPHIS, TN, 38106, US, United States · FedEx® My 2nd "Fork" for my Pallet Forklift attatchement has been setting in the above facility for 12 days. Please don't make me call my credit card provider to get action concerning this problem!”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and informed you about the refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I did not get the item I ordered. I have returned what was sent to me but have not been credited the amount I paid.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. Upon checking, we received the returned item on 04/04/2024, Please be advised that the refund should reflect on your account in 7-10 business days. We hope for your patience. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Parts were missing. Still have not received an answer on when they will be shipped.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“First off I bought a pallet fork from you guys and it works perfectly but I bought a tooth bar and it is no where close to fitting,can’t really get a answer from titan attachment.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“After I ordered the product shipping was delayed multiple times my order came in separate packages in each time a package is delivered. It said your order is complete. How do you rate your experience? Very frustrating. There is no communication that it was coming in three separate packages and I had to, prove I didn’t get it all. Very frustrating.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“Item arrived very prompt for sure. But when I went to start attaching it to my Massey GC1725, I got very frustrated as was not fitting into my bucket. did some minimal grinding to help it slide it, but still was a loosing battle. So I ended up taking it to a welding shop. He just called me and said no way it was going to fit up onto the lip of bucket and will take some major altercation to make it work out. I hope to get it back early next week. It will cost more in welding bill than the attachment cost up front. Not very happy as was really looking forward to a simple installation.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Bucket is a loader bucket, not a skid steer bucket. Can't see the front edge from the seat, can't see what you're doing with the bucket. False advertising”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“the hitch i ordered showed up without any packaging and it looks like it was thrown off of a truck onto the highway..the powder coating is badly chipped all over the hitch..I have asked to have it replace and I am waiting for a response from titan..I have attachments that i have used for years that arent as badly chipped as this is..when with titan and this attachment because its american made and was greatly disappointed”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern you processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I was excited to receive my order, until it arrived. I ordered 36” forks, but I received 48” forks. I have a small subcompact tractor and my storage situation can’t handle the longer forks. The only solution Titan offered, was for me to ship not only the forks, but the rack also, back to Titan at my expense. Then they would refund and I could reorder the rack and forks again. They shipped the wrong forks the first time, how could this be a solution? I could have bought John Deere forks cheaper than paying shipping plus the fork set. That is what I should have done.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“First of all I received an attachment that I did not order. I have had numerous calls with customer service to no satisfaction. They promise call back with supervisor that never happens. I want a callback with mid level supervisor.ASAP724 350 5677”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“sent the wrong item”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The grapple I ordered hits the hydraulic lines when opened fully. You didn't have a solution. Your response was the operator needed to pay attention which isn't a solution. This means I'm not getting the full usage of the product.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“This is the 3rd order I've made. Great experience with first order and product. Second order, was delayed and non useable once it finally arrived, took a month to get product returned even though i requested a refund or a useable product the day it was unpackaged, refund was also delay i did eventually get my money back though that was delayed unusually long after my return had been received. Customer service was literally the worse I have ever experienced anywhere. 3rd order was received and is assembled, appears to be a much better product. To bad customer service couldn't have initiated that sale when my initial bale spear was deemed unuseable. I will post a product review next week when I get a chance to use it. I expect it should function fine, however I have not attached it to my quick attach yet. Summary products have been both good and bad. Customer service is the worse imaginable. Website/ordering/ shipping/ and convenience of purchase are excellent.”

Helpful Report

Posted 1 year ago

Hi, we apologize for the previous experience with your orders. Ensuring customer satisfaction is our utmost priority, and we will carefully consider your feedback to enhance our services. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“will not fit”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“This item arrived with pieces that had been machined incorrectly. I thought I was being shipped a landscape rake on a pallet via FedEx Freight. What I got was the hundreds of pieces that compromise a rake and I had to put them together. However, a principal piece had the holes machined upside down, so we're more than 2 weeks into the process and I'm not too far past step 4 of the process of putting this thing together, waiting on yet another piece to arrive and hopefully be right. No clue if it is.. I could have purchased one of these locally for roughly the same amount and just picked it up and not had all these headaches, but my trailer is buried in the snow. anyway, I hope to have this thing together by this Sunday. I spent several hours trying to get a callback this week from this outfit's customer service but you have to leave your number and then just wait for them and then be ready to give a detailed explanation.. Big pain.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews