Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Sent an email about products an hour, wanting to cancel 1 product and order a scratch and dent item. Wouldn't cancel. Lied about tracking numbers and what had shipped. After arrived, product has euro type threads and my local hydraulic shop doesn't carry that material. They sent connections and some product from multiple locations.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I am a 70 year old man with heart issues. I ordered the tool to do a job for those reasons. The tool would not fit the tractor without modifications. I had seen 2 comments about the same problem, but they were from 2 years ago. I assumed the problem had been corrected. I tried to call to rectify the situation, but could not get anyone on the phone. The job was time sensitive. Through e-mails I was told thier solution was for me to pack them back up, and ship them back. Too much work for this old man. The least they could have done was refund some of my money for the modifications and time.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I had to dispute through PayPal to get our money back for a order that FedEx returned to you because they damaged it while they were delivering it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and explained about the route insurance policy. We kindly advise you to contact the carrier directly for further assistance. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I haven't received the product I ordered”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Called and emailed to have Bill Of Lading with carrier note to hold at terminal for pickup which never happened, Mounting plate has too much spacing and the pins on my Ditch Witch won’t engage, need to fabricate to fit”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. Regarding the pick-up request, upon checking, the previous representative was able to forward your request. Regarding the spacing issues, to best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My order had not been shipped for 2-3 weeks and when I called they told me is had something to do with my tax exempt (she was hard to understand due to her accent). After re-filing my tax exempt status, the item was shipped. There should have been communication with me from the beginning that the tax exempt needed to be renewed. Very disappointed in my treament.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for the previous experience. Unfortunately, tax exemption expires every 30 days. If you were previously tax-exempted, you will have to provide your tax-exempt documents again after 30 days for you to grant a tax-exempt order. Upon checking, our previous representative was able to assist you and got the request approved. The order was tax exempted and your next order within 30 days will also be tax exempted. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Very disappointed! The evening after I ordered the same item went on sale foe 20% off. I called and was told my order was properly already shipped! 4 days later I got notified it had been packed! Then the carrier left the rake partially blocking the entrance to our business! Won't order again!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you were not granted immediately a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. However, upon checking, you were able to speak to one of our support and were granted a partial refund for the price difference. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“the product is well made.. with one problem the cut out for the locking pins was not cut the right size, it was too small of opening almost a 1/2 inch to small, i am having to modify the opening so that the locking pins will lock...”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Wrong quantity of parts delivered and customer service is poor”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I can't tell you how the items work cause they sent the wrong size coupler. Tried to get titan to exchange them but they said I would have to buy them.that's terrible customer service. I will try to return my attachments and never do business with titan again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bad communication it says 3 to 5 days is now almost 2 weeks I called no one email me back to tell me what's going on when I ordered it I needed this”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I have sent two emails requesting to return the frame and no reply yet”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“not very happy. the 48” pallet forks arrived not at all packaged not even on a strapped to pallet. all parts where lose. they came all scratched up. multiple , multiple large areas of chipped paint down to bare metal. numerous rust all over in the welds and other parts had rust. they looked used. the welds look like an with grader did it. i purchased the USA made in which i paid $100 more for thinking there would be care for more. evidently titan attachments doesn’t have any pride in which they sell.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Wrong Item Difficult to deal with this company Order elsewhere”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“This is the second review a week later… After fabricating the attachment plate to actually fit the machine that I ordered it for which it said it would fit. Toro dingo 1000. The 3rd time I hooked up the quick couplers the outing in the couplers failed. The lines are also 30” too long and get tangled in everything. That being said the fitting and cylinders are metric so I have to now source new hoses and fittings.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I keep getting the wrong replacement blades sent to me”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The equipment is missing one grease fitting. I have photos that can be provided for the replacement. I tried calling this morning,… on hold for 15 minutes and hung up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email to assist you further. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I have a Kubota MX 5400 with the Kubota quick attach. When I pick up grapple the lip on the bolt on side plates seem to be on a greater angle than any of my other front attachments. I'm only able to get about a half (1/2) inch of the plate into the lip. When I pick the grapple up and tilt back I am able to lock the bottom pins but the plate face is not flat with the quick attach plate face, it needs to slide up more into the lip and off of welds by locking pin holes on bottom. It seems it has to move up about a half inch into top lip, this would let bottom to sit flat above welds by locking pin bottom angle holes. The unit is shipped with flat face hydrolic cupplings which we were made aware of from Titan when we ordered them and we would need to switch them to Agriculture because they couldn't switch them for us. After going to 3 different hydrolic suppliers, they are unable to match the ends to the reducer threads that are on the grapple because the threads on the fittings that Titan uses seem to be different. After multiple phone calls and also email with detailed description of the problem along with pictures, we still have not received a response. It has only been a week but it is still a week that we were not able to use it as firewood season for us has kicked off. Hopefully Titan can resolve this and we can updated our review to a 5 because it looks very well built and we are very excited to have it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“Received damage product, two weeks ago, still not resolved for replacement.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The unit is completely non functional.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews