Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I broke a hose, called 3 days ago about price of new one still waiting”

Posted 1 year ago

Hi, we are sorry to hear that your hose broke. For parts orders, you will have to go through the product team as they can't be purchased through the website. Kindly call 888-410-1503 and press option 5 for Product Support. Our product team will check the availability, and price and place the order for you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“when we recieved the forks there were parts missing and i still havent heard back on when i will receive the replacement parts. when this arrived 2 of pins holding the hydraulic pistons in place on both sides were not attached. i was able to find 1 of the pins and the set screw for in but i am still missing the other. i called customer support and was told that they would try and get another one to me but not sure when it would ship, they had to send this up to another department cause the part missing isnt on the diagram for parts. we received this item over a week ago and stiln no answers on when we will get the part or if this is even an option. i even asked to get this part off of another set of forks they show to have in stock and send it to me then replace the ones they have there. i was told they have to be packaged seperatly to it takes longer to ship. not sure what that has to do with it but that was 5 days ago and radio silence since. these look like they will work great but until i have this pin and set screw, this is no use to me.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Poor customer service, if you actually stay on the line to talk with someone. 1 hr and 10 mins later, I hung up. Missing three parts on new delivery of hydraulic adjust pallet forks. Claim submitted for missing parts and no response.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Delivered on the side of the road. Must have been from your scratch and dent stock since the paint was scratched and the rear protecting plate was dented. Not happy! Machine eorks well.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received has scratches. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“did not fit a week later still don't know when the replacement is coming.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“They won’t call you back bought a debt item understood that but it was bent. This company could care less about its customers. Have called 3 times on phone 40 plus mins. Don’t buy from them.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Y’all sent me a 48 inch fork and a 42 inch fork they were supposed to be 48 inche”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I still don’t have the frame for the pallet forks. When I ordered them, it said back ordered until 3/8. Here we are on 3/23, Not sure how you can say it was delivered when I’m still waiting for parts over 3 weeks later…”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We sent you an email today about the update on the frame. Kindly check your inbox, spam, and junk folder. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I didn't receive everything that I ordered FedEx shipping delivered one piece of my order and didn't deliver the rest of my order although they claim they did”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern. Kindly reply to the email sent on 03/26/2024 to further assist you. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I ordered three belts for my mulcher. One was correct and the other two were incorrect. They should’ve all three been the same. It has been two weeks now and I am still trying to get the problem resolved. I want to return the two incorrect belts for credit, or send me two of the correct belts, and I cannot seem to get either accomplished.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and advised you of the return process. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Doesn't go on to bucket far enough”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Nothing about this purchase has been good. Still not complete.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the replacement order was delivered on 03/21/2024, If you have any other concerns please email us at info@titanbrands.com.

Posted 1 year ago

“I didn't receive my complete item. Terrible customer service. I need one small part which clearly titan forgot to attach. You want me to spend my.time returning a skid steer attachment in total for an 8" piece of metal with 4 holes in it for you 3point adapter with hitch. Won't use or recommend Titan again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Item arrived damaged and with anything securing it to the pallet. While this could be a shipping company issue when I filled a ‘warranty’ claim through Titan I was told no shipping insurance was purchased at the time of shipment. I paid extra for shipping to get the item sooner. If it was not purchased at the time of shipment I don’t make that choice, Titan did. So they offered to do ‘one time partial refund’ like it was some big thing. After several emails later the refund amount offered was $5.49!? That’s not a refund, that’s a rounding error. Now I’m pursuing just sending the item back and getting a refund. I’ll purchase from a competing company with hopes of a better experience. I also have a second order with Titan that I purchased several days later than my original purchase. Again, I paid for extra shipping to try and get it here between 3-5 working days. I have received 2 of the 3 pieces. I am in working day 8 since order and 6 since initial shipment. I requested a refund for the extra shipment fee paid since it has not arrived and was told to wait 2 days and if it still hasn’t arrived then customer support can step in to help. So I’m 0 for 2 on items purchased and being able to use the items. At this point I don’t recommend purchasing anything from Titan. Find another supplier for your needs even if it means paying a little more!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and offered a partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Sent an email about products an hour, wanting to cancel 1 product and order a scratch and dent item. Wouldn't cancel. Lied about tracking numbers and what had shipped. After arrived, product has euro type threads and my local hydraulic shop doesn't carry that material. They sent connections and some product from multiple locations.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed the refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I am a 70 year old man with heart issues. I ordered the tool to do a job for those reasons. The tool would not fit the tractor without modifications. I had seen 2 comments about the same problem, but they were from 2 years ago. I assumed the problem had been corrected. I tried to call to rectify the situation, but could not get anyone on the phone. The job was time sensitive. Through e-mails I was told thier solution was for me to pack them back up, and ship them back. Too much work for this old man. The least they could have done was refund some of my money for the modifications and time.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I had to dispute through PayPal to get our money back for a order that FedEx returned to you because they damaged it while they were delivering it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and explained about the route insurance policy. We kindly advise you to contact the carrier directly for further assistance. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I haven't received the product I ordered”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Called and emailed to have Bill Of Lading with carrier note to hold at terminal for pickup which never happened, Mounting plate has too much spacing and the pins on my Ditch Witch won’t engage, need to fabricate to fit”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. Regarding the pick-up request, upon checking, the previous representative was able to forward your request. Regarding the spacing issues, to best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“My order had not been shipped for 2-3 weeks and when I called they told me is had something to do with my tax exempt (she was hard to understand due to her accent). After re-filing my tax exempt status, the item was shipped. There should have been communication with me from the beginning that the tax exempt needed to be renewed. Very disappointed in my treament.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for the previous experience. Unfortunately, tax exemption expires every 30 days. If you were previously tax-exempted, you will have to provide your tax-exempt documents again after 30 days for you to grant a tax-exempt order. Upon checking, our previous representative was able to assist you and got the request approved. The order was tax exempted and your next order within 30 days will also be tax exempted. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews