Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Very disappointed! The evening after I ordered the same item went on sale foe 20% off. I called and was told my order was properly already shipped! 4 days later I got notified it had been packed! Then the carrier left the rake partially blocking the entrance to our business! Won't order again!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you were not granted immediately a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. However, upon checking, you were able to speak to one of our support and were granted a partial refund for the price difference. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“the product is well made.. with one problem the cut out for the locking pins was not cut the right size, it was too small of opening almost a 1/2 inch to small, i am having to modify the opening so that the locking pins will lock...”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Wrong quantity of parts delivered and customer service is poor”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I can't tell you how the items work cause they sent the wrong size coupler. Tried to get titan to exchange them but they said I would have to buy them.that's terrible customer service. I will try to return my attachments and never do business with titan again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bad communication it says 3 to 5 days is now almost 2 weeks I called no one email me back to tell me what's going on when I ordered it I needed this”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to the carrier, they delivered the order to the correct address. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you contact the carrier. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I have sent two emails requesting to return the frame and no reply yet”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“not very happy. the 48” pallet forks arrived not at all packaged not even on a strapped to pallet. all parts where lose. they came all scratched up. multiple , multiple large areas of chipped paint down to bare metal. numerous rust all over in the welds and other parts had rust. they looked used. the welds look like an with grader did it. i purchased the USA made in which i paid $100 more for thinking there would be care for more. evidently titan attachments doesn’t have any pride in which they sell.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Wrong Item Difficult to deal with this company Order elsewhere”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“This is the second review a week later… After fabricating the attachment plate to actually fit the machine that I ordered it for which it said it would fit. Toro dingo 1000. The 3rd time I hooked up the quick couplers the outing in the couplers failed. The lines are also 30” too long and get tangled in everything. That being said the fitting and cylinders are metric so I have to now source new hoses and fittings.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I keep getting the wrong replacement blades sent to me”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The equipment is missing one grease fitting. I have photos that can be provided for the replacement. I tried calling this morning,… on hold for 15 minutes and hung up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email to assist you further. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I have a Kubota MX 5400 with the Kubota quick attach. When I pick up grapple the lip on the bolt on side plates seem to be on a greater angle than any of my other front attachments. I'm only able to get about a half (1/2) inch of the plate into the lip. When I pick the grapple up and tilt back I am able to lock the bottom pins but the plate face is not flat with the quick attach plate face, it needs to slide up more into the lip and off of welds by locking pin holes on bottom. It seems it has to move up about a half inch into top lip, this would let bottom to sit flat above welds by locking pin bottom angle holes. The unit is shipped with flat face hydrolic cupplings which we were made aware of from Titan when we ordered them and we would need to switch them to Agriculture because they couldn't switch them for us. After going to 3 different hydrolic suppliers, they are unable to match the ends to the reducer threads that are on the grapple because the threads on the fittings that Titan uses seem to be different. After multiple phone calls and also email with detailed description of the problem along with pictures, we still have not received a response. It has only been a week but it is still a week that we were not able to use it as firewood season for us has kicked off. Hopefully Titan can resolve this and we can updated our review to a 5 because it looks very well built and we are very excited to have it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Received damage product, two weeks ago, still not resolved for replacement.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The unit is completely non functional.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Poor customer service.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered brand new pallet forks, and a scratch & dent pallet fork frame. The new pallet forks came, and one was missing the spring locking pin. I called 'customer support' (what a joke), and w as told since the order had a scratch & dent item, that the sale was final. If I would of ordered just the new forks, then the pin would be sent. I will never purchase anything from them again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Received quick hitch that appears poorly constructed. Unable to operate due to poorly designed catches that prevent attachments from sliding in or out on lower hooks. Catches do not fully recede into frame to operate properly. I purposely didn’t order a Chinese made product from Amazon for this exact reason. Very disappointed. Would have been much easier to return item if had purchased on Amazon.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The 400# polycart arrived badly badly damaged as well as the shipping box. Someone attempted to tape the box. After a week of being lied to..numerous emails. Phone calls..pictures of damage ..four different support staff etc..my claim was denied because I didn't purchase the "insurance "...they should have informed me immediately but instead just lead me to believe that they would resolve this issue. Horrible customer service!! Too bad... the cart appeared to be what I needed minus the extensive damage . Sad that a company sells delivery ins (written in small print).. are the employees that negligent?NEVER AGAIN!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I bought a heavy duty fine stone grapple and after using it for a few minutes on two occassions, I noted that several welds were bad and metal joints were separating. The first use was to pick up some small raocks and separte one bucket. The second use was to move a wiindrow of old hay. I asked for a replacement as several other welds appeared to be incomplete. I was told that there were no others in stock and therefore I could not have a replacement. I offered to have the welds repaired on my farm but that the wleder wanted to be paid to come give an estimate before doing the work. Ralph said that he would not pay for the estimate, and still insisted that I get a written estimate even after I told him that the welder said the maximum cost for the repair would be $500. I told Ralph that I noted that the grapple is again offered for sale on your website. He said that the grapple currently being offered had a modifcation relative to the one that I was sent and that he could not exchange the modified grapple for mine. I asked what the modification was and he would not tell me. I suspect that the modification was to deal with the issue that I am experiencing. Ralph said that my only remaining choice was to return the attachment for a refund. In my opinion this is a really bad business model and projects horrible customer service. The welds are clearly bad and broke while the rest of the grapple is in new condition. I suspect that the grapple arms are over extending in the open position, putting stress on the welds of the hinge and pulling them loose. These welds did not crack, they simply lifted off. I am now forced to send the grapple back and look for another manufacturer just as Spring arrives and I despiritly need this rock grapple to prepare pastures for seeding. While it is not my nature, having received very poor customer service for a product that is clearly inferior, I will now do my best to spread the word of my experience so others are not treated as I was and do not purchase this flimsey piece of equipment. Word of mouth ttravels fast in our farming community and the internet will quickly magnify this effect. Titan attachments are junk and the customer service department follows suit.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The delivery was absolutely unbelievable. The wheel kit box was open and mangled, 2 weeks later they delivered the rake except they did not deliver to my driveway, they pushed off the truck at the beginning of the neighborhood. The rake was on a pallet because the metal cage was also mangled. I wondering why you would do business with such a shoddy outfit when you have such a solid product. VERY DISSAPOINTED.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews