Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Cheap ! Welds look like a little kid did them and Made in China 😡”

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“the pipelayer attachment doesnt fit the subsoiler”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered pallet forks, pallet fork frame and a pallet platform safety cage. I receivecd the forks and frame within a couple of days. I have yet to receive the cage, even though it shows it was shipped at the same time. I contacted Titan at their toll free phone number. The customer service rep advised that the safety cage showed that it was delivered on the same day that it was ordered??? She advised that she would get back with me, so far nothing.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Ordered and arrived on time, but no hardware came with the unit. In order for it to work, had to go size up at local hardware store.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you already purchased the hardware, you can contact us, send us the receipt and we will provide compensation in exchange for the missing hardware. Please email us at info@titanbrands.com to further assist you.

Posted 1 year ago

“SSQH1 Product Name: From Universal Quick Tach To 3-Point Quick Hitch Adapter MPN: SSQH1 SKU #: 191126 The Quick Tach is not assembled correctly. It will not attach to a skid steer universal quick tach.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Your driver left ruts in my yard and left the attachment in front of my barn door after being told to not do that. Had to struggle to get my tractor out to move it. Awful. Would like a call. 502.528.3390”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The grapplers are junk! The pins are held in by small screws, rattle loose after 30min. 1 hour the hose lines leaked and left grappler fell back on connections. Fixed issue, bought new lines and tighten everything up. Ran for total of 6 hours and the Grappler pivot pin feel out then grapple fell into connections ruining aux hook ups on Machine. Also bent the grappler due to the pin falling out. Simple brush piling and debris and can complete simple jobs. Sent pictures and called. No response for 2 days.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. We sent you an email on 02/20/2024 confirming which hydraulic HP your tractor has. Unfortunately, we have not received a response. Kindly reply to the email or contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Had an issue with the gearbox on my new flail mover that I bought in November. I bought a new gearbox and they sent me the wrong one. After several calls I was told it was in the warranty dept. I have yet to hear from them.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Threads were too tapered and thin to screw on tight had to buy a different brand”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Not really the attachment but service. Will not be purchasing from Titan again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the order was delivered on 02/12/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“did great.”

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Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 1 year ago

“I wouldn't normally leave feedback unless something is exceptional but I've been asked every day for the past 2 weeks. The support I received after being shipped a wildly wrong product was very helpful in the end, but took longer than it should've and the messages were hard to follow due to whatever system y'all are using. Im not dissatisfied but I do not need to be pestered into leaving a review. Also I ordered 3 mounting plates and can't believe they were shipped ground and not on a freight truck. What was left of the packaging was destroyed and the FedEx was not a fan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Still haven’t received it!”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that we have placed your replacement order and sent the details to your email. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The plate was 1/2" off I had to weld a plate in to fill it. The locking pins won't fit otherwise. Very disappointed. I need it the next day or I would have sent it back. I will not be buying from them again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“You didn’t ship all of my order together. I wasn’t told half of it was back ordered and over a month out until after you shipped half of it. I had to call several times to find out what was going on. This is not good customer service and I am looking today elsewhere to see if I can find what I need. So I may be canceling and getting a refund.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“First sent wrong item, then the item that was ordered didn't fit”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Refer back to my Feb 8, 2024 comments!. Seems like u guys really don’t read the comments people send to U!. This must be really a waste of everyone’s time to send messages to U!.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bad shipping and handling. Never shipped 2 of the four packages. One that shipped was so poorly packaged that half the components escaped the box during shipping. Customer service was a struggle and they made me feel 'lucky' to have the order fulfilled without getting my credit card company involved. Bad experience and likely won't shop Titan again.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in placing your replacement order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“The bucket I purchased is built to cheaply to be usable.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Quick hitch was damaged in shipment and the hook was welded crooked. It is inoperable and they will not refund me or replace it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly send us a photo of the hook with an attachment mounted to it as requested by our warranty team. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews