Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,831 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,831 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The grapplers are junk! The pins are held in by small screws, rattle loose after 30min. 1 hour the hose lines leaked and left grappler fell back on connections. Fixed issue, bought new lines and tighten everything up. Ran for total of 6 hours and the Grappler pivot pin feel out then grapple fell into connections ruining aux hook ups on Machine. Also bent the grappler due to the pin falling out. Simple brush piling and debris and can complete simple jobs. Sent pictures and called. No response for 2 days.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. We sent you an email on 02/20/2024 confirming which hydraulic HP your tractor has. Unfortunately, we have not received a response. Kindly reply to the email or contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Had an issue with the gearbox on my new flail mover that I bought in November. I bought a new gearbox and they sent me the wrong one. After several calls I was told it was in the warranty dept. I have yet to hear from them.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Threads were too tapered and thin to screw on tight had to buy a different brand”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Not really the attachment but service. Will not be purchasing from Titan again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the order was delivered on 02/12/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“did great.”

Helpful Report

Posted 1 year ago

Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 1 year ago

“I wouldn't normally leave feedback unless something is exceptional but I've been asked every day for the past 2 weeks. The support I received after being shipped a wildly wrong product was very helpful in the end, but took longer than it should've and the messages were hard to follow due to whatever system y'all are using. Im not dissatisfied but I do not need to be pestered into leaving a review. Also I ordered 3 mounting plates and can't believe they were shipped ground and not on a freight truck. What was left of the packaging was destroyed and the FedEx was not a fan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Still haven’t received it!”

Helpful Report

Posted 1 year ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that we have placed your replacement order and sent the details to your email. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The plate was 1/2" off I had to weld a plate in to fill it. The locking pins won't fit otherwise. Very disappointed. I need it the next day or I would have sent it back. I will not be buying from them again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“You didn’t ship all of my order together. I wasn’t told half of it was back ordered and over a month out until after you shipped half of it. I had to call several times to find out what was going on. This is not good customer service and I am looking today elsewhere to see if I can find what I need. So I may be canceling and getting a refund.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“First sent wrong item, then the item that was ordered didn't fit”

Helpful Report

Posted 1 year ago

“Refer back to my Feb 8, 2024 comments!. Seems like u guys really don’t read the comments people send to U!. This must be really a waste of everyone’s time to send messages to U!.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bad shipping and handling. Never shipped 2 of the four packages. One that shipped was so poorly packaged that half the components escaped the box during shipping. Customer service was a struggle and they made me feel 'lucky' to have the order fulfilled without getting my credit card company involved. Bad experience and likely won't shop Titan again.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in placing your replacement order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“The bucket I purchased is built to cheaply to be usable.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please email us at info@titanattachments.com if you require further assistance.

Posted 1 year ago

“Quick hitch was damaged in shipment and the hook was welded crooked. It is inoperable and they will not refund me or replace it.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly send us a photo of the hook with an attachment mounted to it as requested by our warranty team. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“It has not been received. Tracking shows it went to Horn Lake, MS. Please advise.”

Helpful Report

Posted 1 year ago

“Good product but zero customer service. When I first ordered it, the salesperson insisted he'd sent a link to my email to complete transaction. Nothing was in my email nor spam. Called, on hold for 40 minutes, same answer...still not received. Four times, so I finally just purchased from the site. I was told I would be contacted to schedule delivery. That NEVER HAPPENED. I received an email with graphic informing me item was in transit. NO CALL regarding scheduling I called multiple times to ask about delivery, to ask for contact information from trucking firm...it (again) too multiple times and STILL NO ONE CONTACED ME TO SCHEDULE DELIVERY. Then on a Friday night, when I was off the property (work having ended) I received notice the item was being delivered. At night, after hours, no one contacted. I called Titan and the rep lied to me and said it had not been delivered but the driver did come to our farm at night but had the good sense to not drop it off in the dark with no one to sign for it. Again,NO ONE contacted us to schedule delivery. The following Monday, I called multiple times to find out the status of the delivery. No one on the end of the phone could help at all. The driver did come, around noon, the items was delivered but it was a headache from an administrative position. One of the hose couplings did not fit (and I contacted a third party to help since Titan does not offer customer service) and again, emails of FAQs and a manual we already have. Literally hours on the phone...and the last one I opted for call back that NEVER happened.”

Helpful Report

Posted 1 year ago

“The wrong item was shipped and when I contacted the company they said they couldn’t get me the part I ordered. They have the part but couldn’t give it to me at the price I paid originally so they refunded me and cancelled my order. I’m not pleased because the parts there but the customer service isn’t able to make things right and get me the part I ordered because of their mistake.”

Helpful Report

Posted 1 year ago

“Why … already done this!”

Helpful Report

Posted 1 year ago

“Horrible. Shipped the ballast box with one ply of cardboard and plastic. no wonder the paint got gouged and one of the arms was bent. then told me i didn't buy the shipping insurance (which was over half the value of the box). ultimately told me i couldn't return it and offered a take or leave offer of 10% off. i will never buy again. how are they still in business?”

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Posted 1 year ago

“The attachment plate is much too large. Cannot secure bucket to Dingo.”

Helpful Report

Posted 1 year ago

Titan Attachments is rated 4.4 based on 26,831 reviews