Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“It was a disaster. Kept sending wrong attachments. Never got what we needed”

Posted 8 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“3 pt PTO weed cutter: machine is good idea but string design is total failure, trimmer head bad design will not hole trimmer string. But customer service was good.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 8 months ago

“About this tool for my skid steer. It was actually for a mini skitste here and that was not listed on the ad !”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“items not in stock for your equipment”

Helpful Report

Posted 8 months ago

Hi. We apologize for the inconvenience caused by the items being out of stock. We understand how frustrating this can be. Please know that we are actively working to restock our inventory and improve our availability. In the meantime, you can check our website regularly for updates or sign up for notifications if the option is available. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Item did not fit my mower after having it confirmed by agents 3 times. Customer service refusing to send labels for product to be returned.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email with the photos to proceed with the return You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“All good until something goes wrong we'll see if they get back with me been 2 days”

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Posted 8 months ago

“Not impressed with my scratch and dent item Looks like something from a scrap yard.”

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Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“Arrived in a timely fashion pins were backwards no big deal to turn them in the right direction but then when I hooked up to my full size forks to pick up a load the forks fell off the attachment never had that happen before sent another response to Titan crickets so far”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“Attachment broke within a half an hour. been waiting on a part since Augest 5th I will withhold judment depending on the part repacment time. The flail mower looks very well built.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Absolutely terrible customer service. Do not deal with them, they will not treat you right and take your money”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“The shipping container was damaged and One of the pins and springs was missing and the bolt was out of the other one. I called and can’t seem to be able to talk to anyone that can help. I was left on hold for 10-15 minutes. I finally hung up. I can’t use it until I get replacement parts. I’m willing to pay for them if necessary. Please help.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email we sent to assist you further. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“The package arrived totally damaged! We tried to fit the piece and it wouldn’t fit. Working to send it back k.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“Purchased this for a job, it was not working when it showed up sent video to titan. They said it need a new part but it was going to be 1 1/2 months before they could send the part to me , I said the job I bought it for would be over by then and if they could not fix it before then that I would like to return it and they refused to take it back. Now I bought a brand new item that is broken and unusable”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email with the quotation photo to further assist you. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“I would like to give the product a chance BUT I Still have not recieved it. I had called Titan's customer Service twice as well as FEDEX. Unfortunately, 2 weeks later and a unknown delivery date on the item that I wanted is frustrating. What make thing worst is i had bought a blank skid steer plate for a future project and it was delivered a few after the 2 items were ordered. They wer both ship on the same day. NOT HAPPY PS required to put some star rating can re-adjust if I ever recieve my product”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 8 months ago

“Horribly inflexible and unsatisfactory customer service. Moved on to more responsive and accommodating suppliers.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“It has been 3 weeks since my item was supposed to be delivered and I am still waiting. My tools are my livelihood. I purchased a product from you so that I could expand my offerings. Once the item was lost I would have expected a company as big as yours to provide a replacement. Instead I've been told to just wait weeks. If I didn't need the attachment, I would not have ordered it. Good customer service would have issued me a refund or a replacement part after the first week it easy missing.”

Helpful Report

Posted 8 months ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“I’m not really happy with Titan attachments right now. First of all it arrived and the crate was demolished. I ended up getting a scratch and dent unit even though that’s not what I ordered. Second of all, there’s a big decal on the crate that says made in China. I did not know I was buying a Chinese product because it’s not labeled anywhere on your website. I do not typically buy Chinese products. I thought I was purchasing a product made in Tennessee like some of the other titan products I have purchased in the last two years. Lastly the unit automatically to one side when I lift it up. This is not how this unit should be. The hydraulic unit should keep the more deck in place when you lift the three-point hitch and not slide all the way to one side automatically.”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Have tried to call Dominique with no return call”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I reviewed your account and saw that our support representative, Dominique, attempted to contact you but was unable to reach you. She has left a voicemail, so please check it at your earliest convenience. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“I have spent TONS of money with this company and I will NEVER order from them again. I ordered a skeleton grapple and the way they made it, the grapple when completely open would smash my connections on my Kubota 75-3. I told them.the problem and they refused to fix it or replace the grapple without charging me 20%. Based off of their customer service.....I am DONE with this company!!”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Who had the idea of hex bolts on the plow share and moldboard. Where is the offset hitch? Where is the landslide? Bad design”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews