Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.40

4.4 Rating 28,692 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 28,692 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 6th October 2025

1250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“horrible delivery, horrible attachment, horrible warranty, horrible customer service. Got my attachment delivered 2 weeks ago, it came defective, been going back and forth with customer service to get it fixed, but they changed their mind on what the issue is twice already. At this point i just wanna send it back.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“The spear and sleeve were not compatible so they said I would get a full refund on my order but was only refunded half of it for one part.”

Helpful Report

Posted 7 months ago

Hi! Thanks for your review. Upon checking, a full refund was issued for the Scratch & Dent item, as discussed with our warranty team. If you'd like to request a refund for the regular item as well, please feel free to contact us — we’ll be happy to provide a return label and assist with the process. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“I received the standard 48 inch pallet fork and they failed in less than a week. One fork fell off due to the poor quality failure of the frame. I contacted customer service and they would not stand behind their product. About $900 spent and a customer lost for a lifetime.”

Helpful Report

Posted 7 months ago

Hi! We're very sorry to hear about your experience and understand how frustrating this must have been. Upon checking your account, we see that you’ve already spoken with one of our product and warranty specialists who assisted you with your concern. If you need any further help, please don’t hesitate to reach out to us at info@titanbrands.com

Posted 7 months ago

“very poor… was told it was delivered and it was lost”

Helpful Report

Posted 8 months ago

Hi! Thank you for your review. Upon checking, we see that our customer support team has already assisted you and confirmed that the package was delivered. If you did not receive it, please don’t hesitate to reach out again so we can look into it further. You can contact us at info@titanbrands.com —we’re here to help!

Posted 8 months ago

“I received my new equipment with a bad tire on it and I have been trying to get a tire for two weeks I would like to use this piece of equipment”

Helpful Report

Posted 8 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern and issued a replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 8 months ago

“The top sprocket was not included in the shipment and when I called I was told it was on back order with no eta. This was very frustrating since I had hay ready to be put up. When the part finally came it was disassembled with no instructions on how to assemble or install. I am not satisfied with the treatment and would like to be contacted as to how to repair this. My number is 317-407-3618.”

Helpful Report

Posted 8 months ago

Hi. We apologize for the inconvenience caused by the delay and lack of assembly instructions. Upon checking, we see that our support team assisted you, and a replacement was issued. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Shop elsewhere. I am a repeat customer, but I will never make another purchase. After-sales support and warranty don't exist. Zero attempt to make things right. Just look at their 58% Facebook rating; it speaks volumes. Weak sides on the mast where the upper fork attaches (can't recommend using the outermost setting). The second use, the upper portion bent, from "misuse"(according to Titan "fitness"), moving a pallet well within their 4k rating. Dangers and a liability. Will never recommend this brand. I am now unable to use the outermost settings and don't trust the product at this point. It is still shiny and has shipping labels on it. Been in construction for almost 20 years. I don't "misuse" my personal items I invest in. As a side note, was told it would ship same day, from one state away. Over one week later it arrived and not due to the shipper..”

Helpful Report

Posted 8 months ago

“The most unimpressed with customer service that I've been with any company in a while. I was setting up my order for a plow, went through as my preference was to look at the "Bread" financing options over 24 months. I set it all up - then when going through it again to make sure everything was set, it then switched to a previously used credit card that I purchased an item with in the past. It then processed and put it on my card. Immediately I realized the mistake and messaged (since you cannot call on Sunday when I ordered) customer service to please NOT ship and that I needed to make the payment change on this order. No response. I had to reach out AGAIN and I was told that oops - too bad, we don't respond on Sundays, but now that you're reaching out again - it looks like we somehow shipped it without reaching out to you. I then requested to change the payment method as I still wanted the product and I was told too bad - we don't make any changes once an item is ordered, the only option is to cancel, return the item (with 20% restocking fee) and then to reorder from your preferred method. Unbelievable. Will NOT be ordering from this company again. Haven't even received the product yet and I'm already thoroughly unimpressed. The useless rep that I spoke with is named Angelo.”

Helpful Report

Posted 8 months ago

Hi! We’re sorry to hear about your experience and appreciate you bringing this to our attention. Due to our fast turn-around times, we’re often unable to make changes to orders once they’re placed. However, you do have the option to receive the item and contact us for a return, or we can work with the carrier to attempt a reroute. Please don’t hesitate to reach us at info@titanbrands.com if you need further assistance.

Posted 8 months ago

“Their products are decent however their parts dept. currently being managed by a gentleman named Preston is Non existent, when trying to order parts to maintain 3 of their Gill pulverizers, I asked them to check the size of one of the parts I was ordering to confirm I was getting the correct one, they said it would take a week for them to check the size of the part and then after 2 follow up attempts I made they completely blew me off. Terrible follow up service!!”

Helpful Report

Posted 8 months ago

Hi! Thank you for your feedback, and we’re sorry for the experience you had. In some cases, it can take time to confirm part dimensions with the manufacturer, but we understand the importance of timely support. Please feel free to reach back out—we’d be happy to recheck the part details for you and assist further. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Order was damage in shipment. Tried to remedy with support. Only willing to give 10% discount due to shipping damage. If I wanted something damaged, would purchases off the scratch and dent site.”

Helpful Report

Posted 9 months ago

Hi! We’re sorry to hear about your experience and understand your frustration. I checked your account and saw that you had already spoken with one of our Product & Warranty Specialists who assisted you with your concern. If you need further assistance, please don’t hesitate to reach out to us at info@titanbrands.com.

Posted 9 months ago

“Ordered product and received order confirmation. Received an email it had been shipped. It was supposedly checked in to first ups station. Never moved any further after that. After research they did not have no record of my payment and after 9 days it was still listed at the first check in ups station. I talked to someone at Titan and was,supposed to research issue and get back to me. Never heard from them.”

Helpful Report

Posted 9 months ago

Hi! We're very sorry to hear about your experience. Please accept our sincere apologies if your package was lost in transit by our courier partner. While we do our best to ensure timely deliveries, some issues are unfortunately beyond our control. Upon checking, a refund has already been issued for your order. If you need any further assistance, feel free to reach out to us at info@titanbrands.com — we're here to help.

Posted 9 months ago

“Order is still incomplete and nobody knows why I don’t have it. You have my money so I should have my product. Poor poor customer service. Terrible !”

Helpful Report

Posted 9 months ago

Hi! We're sorry to hear about your experience and understand your frustration. Upon checking, the order shows it was delivered in May. If anything is missing, please contact us at info@titanbrands.com—we’re here to help and want to make this right.

Posted 9 months ago

“We try to never leave a negative review, however we have never had an experience like this. We ordered forks for our skid steer which arrived damaged. We provided photos of the item immediately. We were provided with an RMA but expected to ship the items back on our dime! We called numerous times to get shipping labels, were forced to wait on hold a ridiculous amount of time only to be hung up on four times, so far. Still no response. We finally had to dispute this with our credit card company. Still waiting for "customer service".”

Helpful Report

Posted 10 months ago

Hi! Thank you for your feedback, and please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit.. After reviewing your account, I see that one of our Product and Warranty Specialists has already been in touch and processed the free return for you. If you need any further assistance, please don’t hesitate to reach out to us at info@titanbrands.com—we’re here to help.

Posted 9 months ago

“I reached out to customer service 5 minutes after I ordered with a question. It’s now been 10 days and no response from customer BUT literally 22 emails from them with “deals”. Worse customer service experience ever. Will never purchase from them ever again.”

Helpful Report

Posted 10 months ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanbrands.com so we can assist you further.

Posted 10 months ago

“Should have paid more and bought locally. If you like dealing with call centers in Asia, Titan delivery staff who can never be reached by phone/email and local delivery agents who loose phone service for a week, add on fees after purchase to deliver then this is the company for you. Took a week of phone calls, multiple calls per day to get this delivered. Titan doesn’t reply to the call center so you are left in limbo. Don’t waste your time.”

Helpful Report

Posted 10 months ago

Hi! Thank you for your feedback, and we’re truly sorry to hear about your delivery experience. We understand how frustrating it must have been to deal with communication delays and added delivery challenges. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We are always working to improve both our delivery process and communication across all teams and partners. If there are any unresolved issues or if there's anything further we can assist with, please don’t hesitate to reach out—we’d like the chance to make it right. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“I purchased a Titan Pro PTO Driven Stump Grinder. I've not been able to even use it because I'm now on the 3rd hydraulic controller and it does not work either. I called Titan and, of course I was connected with someone who barely spoke English, and he was absolutely no help whatsoever. Titan sent me an email asking me to leave a review and I did, and I still have not been contacted by anyone else at Titan to help resolve the issues. I will never buy from Titan again!”

Helpful Report

Posted 10 months ago

Hi. Thank you for your review. We're sorry to hear about the trouble you've had with your stump grinder and the support experience. We checked into your case, and our Product Support team has been in touch with some steps to help fix the issue. If you're still having problems, please reach out again—we want to make sure everything gets resolved for you. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Honestly this was the worst experience I have ever had. My shipment was sent in 3 pieces. One piece showed up but 2 were lost. They provided zero help and told me since I paid for the extra insurance, that they push during checkout, I had to contact Route for a remedy. I have purchased a bunch of attachments for multiple pieces of equipment and I recommend working with a different company. I’m a month in and still no resolution on anything.”

Helpful Report

Posted 10 months ago

Hi! We’re sorry to hear about your experience. Upon checking, our product team did assist you and provided instructions on how to file a claim with Route, as the insurance provider. If you don’t receive a response from Route within 3 business days of submitting your claim, please feel free to reach out to us again—we’ll be happy to follow up on your behalf. Please reach us at info@titanbrands.com if you require further assistance.

Posted 10 months ago

“Terrible. They don’t stay in the same spot just turning the tractor or skid steer. I even tried tightening them with a Cheater bar to get them extra tight and they still don’t stay in place.”

Helpful Report

Posted 10 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists, who assisted you with your concern and processed the replacement. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 10 months ago

“Titan attachments does offer some pretty affordable attachments but buyers beware. I’ve bought multiple attachments from them and after just a couple of uses needed to rebuild a hydraulic piston on my grapple bucket. Simple procedure, just needed some product support to find a seal kit. These are typically $30-$50 depending on the cylinder. Well, Titan refused to provide a manufacturer, or part number for the piston used on my unit. Instead, the only help they would offer is to send me a link to a new $400 replacement piston. That said, if you buy from Titan understand that there is no fixing this stuff, and zero support. You will have to buy it a second time. Spend the money and buy a quality attachment somewhere else, you’ll save in the long run.”

Helpful Report

Posted 10 months ago

Hi! Thank you for your feedback. We're sorry to hear about your experience. I checked your account and saw that you had already spoken with one of our product and warranty specialists, who assisted you with your concern. If you need any further help, please feel free to reach out to us at info@titanbrands.com. We're here to help as best we can.

Posted 10 months ago

“I watched many videos of your Drum mowers and they looked great but yall must've made changes because I used it 2 times 1st time gearbox started leaking 2nd time I guess it bent now unusable and since iyall say this was not a material defect nothing will be done. Thanks for the high dollar scrap metal”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

Titan Attachments is rated 4.4 based on 28,692 reviews