Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“I bought 3 attachments for my kubota SCL 1000. Grapple, forks and trailer hitch plate. The only thing that fit was the trailer hitch plate. The quick attach plates were to small. Contacted warranty team with pictures. I only received a run around for roughly 2 weeks wanting more pictures etc. This company is super shady when you ask to speak with a manager they reply we don’t have contact information for managers. Never heard that before. Needles to say I fixed the attachments to fit my machine so I didn’t have to deal with them but not everyone has those resources so beware you get what you pay for. To be clear they offered my money back but that doesn’t really fix my problem I still need the attachments. They would never own up to the fact they have poor craftsmanship. The machine that is in their sales advertisement is the same machine I own!!”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“I was exreemely disappointed in this product. IT DOES NOT SPECIFY THAT THIS WII NOT FIT A QUICK ATTACH HITCH !!!!! I am shipping it back unforunately at my expense !!!!! I will not buy anthing else fro TITAN !!!”

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Posted 7 months ago

“The cat 1 quick hitch seems ok. The Standard Series 3 Point Gooseneck Trailer Hitch and Hay Bale Attachment bent the first time I used it. The gooseneck ball isn’t far enough out for me to turn my gooseneck. I turned maybe 45 degrees and bent the two brackets that support the top link. The gooseneck trailer hitch is a poor design and binds against the quick hitch. I would not recommend anyone to purchase this for a gooseneck trailer.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Titan has poor customer support I would not recommend to my friends”

Helpful Report

Posted 7 months ago

Hi. We’re genuinely sorry to hear about your experience with our customer support. We’re currently reviewing your case to understand what went wrong and to ensure improvements are made. Your feedback is valuable to us, and we appreciate your patience as we work to resolve these issues. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Was told they would reimburse me 100% if I purchased correct pallet forks so I did that and they still shorted me 20% of my refund. Told me multiple times it was coming and it never came. I’ve left multiple emails and called them. I will never order anything else from titan website”

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Posted 7 months ago

“I was sent the wrong item then had to prove that the wrong item was shipped. Drive to fedex and back and still not have the item ordered because no replacement is available. In summary 2.5 hours stolen from me with nothing to show for it. I’ve purchased multiple items from Titan over the years they usually get the job done (with a little bit of tweaking) the redeeming value with Titan was promptness and accuracy on your order. Now that I can’t count on that then you won’t receive my business.”

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Posted 7 months ago

“Never got tax exemption for farm use”

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Posted 7 months ago

Hi, we apologize for any inconvenience. After reviewing your request, we confirm that the tax exemption has been approved, as previously discussed with one of our customer support representatives. If you need any further assistance, please contact us at info@titanbrands.com.

Posted 7 months ago

“We fully understand purchasing a stratch and dent piece but this was missing a piece. There was no indication that it was missing pieces or we would have requested and purchased the missing part at that time. Need to be more clear on what you are selling.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“My attachment was missing parts”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“You said the skidsteer mounting plate was in stock and could ship immediately. Finally after more than three weeks it arrives. I’m not happy at all”

Helpful Report

Posted 7 months ago

Hi, we apologize for any inconvenience. Upon review, the order was placed on August 27, 2024, and delivered on September 3, 2024, which falls within the promised delivery window of 5-7 business days. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Only 1 of 2 packages has arrived when will I receive the 2nd one”

Helpful Report

Posted 7 months ago

Hello, we sincerely apologize for the inconvenience caused by your package being lost in transit by our partner courier. Unfortunately, we have limited control over such issues, but please know that our couriers strive to deliver packages on time. I’ve checked your account and see that our support specialists have already informed you about the refund. If you need any further assistance, please don’t hesitate to reach out to us at info@titanbrands.com. Thank you for your understanding.

Posted 7 months ago

“So far my order has been a nightmare. The product arrived used and rusty with paint missing. It had been scraped up badly in shipping and your company is blaming fedex saying they didn’t package it right. Instead of just swapping me out for a new one, your trying to have me pay to return the item and then pay a %15 restock fee for an item you’ll turn around and sell as new again. I’m am very displeased with your company. I just want a product that is new and not rusty the day it arrives at my farm. Please contact me back with a phone call so we can resolve this.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“The wrong stump grinder was sent too Saia trucking. I refused the stump grinder because it was the wrong one and a more expensive one was sent I thought I was doing the right thing to send it back and that when the trouble started. I was treated like I was sending it back because I didn't want it which wasn't the case.I sent emails to send me the right stump grinder went back in forth for two weeks yet my Credit Card was charged and drawing interest with no stump grinder. my wife decided to call. Lovely helped out saying my order was canceled and reordered the right stump grinder. Called back in a couple of days to find out my order was canceled again. Jo helped us out saying she reordered but she found out that it was going be shipped the same day and she helped by giving me a tracking number. I called Saia and the tracking number was wrong it had to many 8 in the tracking number. I finally got it September 5 because I personally went pick it upI drove a hour and a half because they couldn't deliver it until September. I give Lovely and Jo 4 stars. Now Esther Bayani I give 0 stars what she done which I still have all of the emails that we went back and forth I even wanted her to call me I gues I wasn't worth her time. You can thank Lovely and Jo because It came really close for me to cancel the order. My number is 985-688-0392”

Helpful Report

Posted 7 months ago

Hi, thank you for sharing your experience, and I apologize for the difficulties you encountered. I’m glad to hear that Lovely and Jo were able to assist you in resolving some of the issues. I’m truly sorry for the inconvenience caused by the shipping errors and the challenges with your order. We take your feedback seriously and will use it to improve our processes. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“The product description needs to be more accurate. If you are purchasing a 49” bale spear, it should read 49” total but 42” working. I would not have bought it and too much a hassle to return.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“The product delivered is damaged.”

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Posted 7 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there is any severe damage to the item that affects its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“Bracket on the right is welded a little too close together and forks won’t latch”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Bought 3 of the mini skid plates and a grapple. The plates fit fine but the grapple mounting plate was made too large and unusable. I spent an hour on the phone to get passed around and told it’s a warranty issue which a week later is still not handled. I have a 2021 Vermeer ctx100 and have 7 attachments of different brands. I had a need for it and planned on using the day it arrived. I hooked up The quick connects to makes sure it moved properly they are also defective and leaking. I will contact my charge company soon to dispute the charge if not resolved quickly.”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“I ordered a new John Deere pallet forks and a weight ballast box. The forks were terrible packaged and scratched up. I opened a case on it and I might as well been talking to a fence post as nothing was done, and I sent two followups. The ballast box is poorly made and it will never hold sand as the door on it is poorly constrcuted. I would not buy here again!”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

“I have a John Deere 3032e I ordered a stump bucket to fit you sent me the euro model I am hook and pin! I sent it back cost me430$”

Helpful Report

Posted 7 months ago

Hello, we apologize for any inconvenience. I reviewed your account and saw that you’ve already spoken with one of our product and warranty specialists, who confirmed that the wrong item was ordered. Additionally, the customer representative has assisted you with the return process. If you need further assistance, please feel free to contact us at info@titanbrands.com.

Posted 7 months ago

“DON NOT DO BUSINESS WITH TITAN ATTACHMENTS. Worst experience. Recieved a used product instead of new product. Its been weeks since the delivery still waiting for Titan to provide me a return label for a refund. DO NOT RECOMMEND THIS COMPANY OR PRODUCTS. SCAM, SCAM, SCAM. Titan should be shameful of their business practices and treatment of customers. Customer service is farmed out overseas to people who don't understand you, don't care about you or your issue. Don't care about resolving your issue. BUY FROM ANOTHER SUPPLIER. DO NOT BUY FROM TITAN ATTACHEMNTS”

Helpful Report

Posted 7 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund which you accepted. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews