“The welding jig has to be off. The forks attachment are too tight, I don’t think for the price I should need to use a sledge to get them to fit. Nor have to take the time to fix. The trailer mover attachment is the opposite. 1/2 inch too big. Pins don’t make it. Again should I be welding pucks on. I don’t think so.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I mistakenly ordered two different sets of pallet forks. With different discretion and different prices. When they showed up they are all identical. I feel they intentionally miss describe one of them just to price them a $100 more . Probably the last products I will purchase from them. Scott”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies if parts of your order are wrong. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete and correct. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“Your add says the frame fits John Deere .. This frame doesn’t fit John Deere hook and pin … This is a Euro frame attachment I found out … I need the pro series attachment and I need customer service and management to assist me with the new purchase and return of the euro frame”
“I have to remove the bale spear to connect attachment to the euro mount quick mount on my John Deere tractor then remove the spear to take the attachment back off. Not real handy
The bale spear bolt hits the cross bar on loader so it doesn’t drop into quick mount”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.
“Missing parts on arrival, hydraulic fittings loose at connections, quick connect fittings leaking at face. I have other attachments from Titan that are good, disappointed in this one.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Not knowing what I needed, I spoke with the sales staff to try to find the right part for my tractor. The sales staff rushed to recommend a part that wound up being the wrong one. When I inquired about returning the part and then ordering the correct part, I was told I could do that but I would have to pay for return shipping. The return shipping would have cost me as much as the part itself cost so I instead had to sell the part at a reduced amount to minimize the money I lost.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“Payed extra shipping to have expedited. Received plate. Within 3 days. And spears were shipped from back east. Waited 1.5 weeks for them to show up. Product should have been shipped together. Definitely think about buying again especially if multiple product attachment.”
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Only been used for two days. I’ve been using this attachment on a Cat 285D. The idea of the grapple is great but poorly executed. Not sure if the pins are the correct size. The grapple arms have no stop when it’s all the way up so they flop around like crazy and bang into the machine arms when you tilt up. I welded some stops on the top of the grapple so they don’t flop back and hit the machine. Other than that issue the attachment seems to be doing what it should.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Should not be sold with normal length spears as distance from bottom to top spear too close to hold bales on well w normal adjustment. Went with 44" spear that was longer than comparable and still no good...will find a way to make it work.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.
“The overall construction of this product is outstanding. Well built, however the hydraulics are installed in a way they are left unprotected. I have a broken hydraulic line, with odd ball fittings, that none of my local shops stock. Have been waiting on them to ship a new one for a week and it hasn't even been shipped yet. I am disapointed with their customer service and the design that left the hydraulics exposed.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“Assembly instructions are very vague. If you don't have a knowledge of this kind of equipment you will have a hard time. Service support from Titan is also very poor. Good luck trying to understand the service personal !”
Hello, please accept our sincere apologies if the manual is not clear. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
“Received the "Made in USA" 42" pallet forks and frame. The frame arrived with the paint scraped in many places. Frame and forks arrived in a box truck with no pallet, so that explains why they were all scraped up. The frame is "Powder coated" according to the description; however, it is obviously primed and painted - NOT powder coated. To their credit, Titan refunded $100 for the damage to the paint that occurred during shipment. They did recommend purchasing "Shipping insurance" in the future, apparently because they do not want to ship this heavy equipment on pallets!?
The slot in the forks that rides on the top rail of the frame has a rounded profile at the top and does NOT slide on the rectangular profile of the rail. It is a huge struggle to shift the fork width.
If you want quality, DO NOT buy from Titan. These issues are design issues - no excuse for this poor quality, ESPECIALLY the misleading description that the frame is powder coated!
Still the price is hundreds less than other brands. If you are willling to do some grinding on the frame rail and accept a painted frame, the frame/forks are adequate - just be aware of what to expect from Titan.
I won't be buying from Titan again or recommending Titan to anyone.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“The forks work great and have a ton of utility- the problem is the inferior screw clamps that hold the forks onto the bucket. On one of the clamps the hex screw that holds the foot to the bolt broke, on the other, the bolt bent . Titan doesn’t have replacements in stock and wants to charge me 50 bucks for replacements for parts that never worked. I am currently holding the forks onto the bucket with chains and tighteners.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“The product was shipped to me damaged. It was missing a pin and a piece was cracked. I contacted customer service and they offered me a 25 dollar discount. It cost me more than that to have my welder repair. This company is usually spot on but this time I am truly disappointed in their response.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
English