Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“Very well-made the only reason I’m giving it a two star is that it does not close tight enough to hold on to the bushes and trees to get them out of the ground. They slip right out of the bucket”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund as agreed. You can contact us at info@titanbrands.com if you require additional assistance.
“I"m not particularly happy with Titan Attachments. When i first called Customer Service the young lady knew very little about your product or could give me guidance in selecting the necessary hoses for my grapple attachment. After ordering the incorrect hose i called back and requested to talk with her supervisor at which time i spoke with Joen who was more helpful and knowledgeable. He made an effort to help and suggested hoses for a different attachment with a .025 thread that might work but would have the sales team call me back to confirm. I never received a callback from the sales team or parts dept so i ultimately ordered the hoses with a .025 end. i then received another email saying that the hoses would not work but given that i have goverment forestry contracts i must fulfill i attached them anyway, they leak a bit but still work so i could keep my guys working. I paid over $300 for the wrong hoses and over $500 for the ones with the .025 threads, not sure why the different threads cost me $200. I was informed i would be sent a return order form which i have not received to date. i'm disappointed in Titan that you are so eager to sell me attachments but servicing them seem to take a back seat.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Follow up service after the sale was a complete failure. I’ve requested a simple phone call to inquire about assembly instructions that did not match the booklet shipped with the product. Beyond frustrating.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“The front hoe would not fit on a Bobcat T590 without 2 hours of grinding and drilling because of poor joints and welds. The separate thumb that was included in the package purchase would not fit on the Titan companion front hoe even after grinding, drilling and cutting because of poor weld joints; to attached it, I had to purchase smaller bolts and leave off a metal plate.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.
“Product showed up completely trashed, looks like it’s been used for years. Taking forever to go through the exchange policy. Do not think I will order from them again.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“The service and delivery was great !! The attachment was not as nice as I expected. I thought the hook and pins would be a lot tighter than they are. I will have to use a lot of geese so I don’t wear the loose fitting parts out”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!
“Don't use fedex to ship. I had to do all kinds of calling and running around to get the complete order. It came 3 different ways and I had to track trace and retrieve my order. It was a hassle. But I finally got everything.. other then that. Im happy with the product.”
“Looks to be built well but because it was incorrectly made it doesn't fit my tractor. Tried calling Titan but I'm still waiting on a call back. Luckily the attachment points are within a quarter of an inch and with enough cutting and grinding it should fit.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there is any severe damage to the item that affects its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
“Stump Grinder seems to work ok. It was missing a main grease pin and all the hardware for both grease pins. Titan has not replaced them more than a week after I reported them missing. Titan sends me emails telling me they have no update on the missing parts?
Also all the hydraulic fittings were loose on the grinder when received.
Tim Napier”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“Dosent woke very well to short at 4 'wide bounces side to side at 2 mph even with 180 lbs of wieght tried all 3 angles . And if a little damp out completly jams up.wish i could send it back only a month old”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
“Ballast box seems well made. Arrived with multiple dents, scratches, and with one lift arm bent. Will fix major issues myself rather than fight about the damage/deal with a return process; very disappointed with shipping. And NO, I don't think I should have to pay for shipping insurance.”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies for any delivery issues. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
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