Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.40

“The service and delivery was great !! The attachment was not as nice as I expected. I thought the hook and pins would be a lot tighter than they are. I will have to use a lot of geese so I don’t wear the loose fitting parts out”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 1 year ago

“Don't use fedex to ship. I had to do all kinds of calling and running around to get the complete order. It came 3 different ways and I had to track trace and retrieve my order. It was a hassle. But I finally got everything.. other then that. Im happy with the product.”

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Posted 1 year ago

“Looks to be built well but because it was incorrectly made it doesn't fit my tractor. Tried calling Titan but I'm still waiting on a call back. Luckily the attachment points are within a quarter of an inch and with enough cutting and grinding it should fit.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The fork bracket had paint damage when it arrived. Possibly from the carrier. I took pictures.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there is any severe damage to the item that affects its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“POOR ADVERTISING. NOT CLEAR RE: PRODUCT, PARTSMISSING IN ASSEMBLY PACKAGE.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Stump Grinder seems to work ok. It was missing a main grease pin and all the hardware for both grease pins. Titan has not replaced them more than a week after I reported them missing. Titan sends me emails telling me they have no update on the missing parts? Also all the hydraulic fittings were loose on the grinder when received. Tim Napier”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Dosent woke very well to short at 4 'wide bounces side to side at 2 mph even with 180 lbs of wieght tried all 3 angles . And if a little damp out completly jams up.wish i could send it back only a month old”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Ballast box seems well made. Arrived with multiple dents, scratches, and with one lift arm bent. Will fix major issues myself rather than fight about the damage/deal with a return process; very disappointed with shipping. And NO, I don't think I should have to pay for shipping insurance.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The product was of sufficient quality but the delivery process was a mess.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for any delivery issues. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I usually don't provide a review but I have been reminded and reminded over and over and it was a not a good experience so I was going to let it go. First my order was wrong. Ordered and paid for 4 items and received 2 and was basically accused of trying to scam them out of 2 other items. Upon receiving the two additional items the quality was poor to say the least. I have purchased many items from titan but with experience may be my last”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Ordering and shipping was quick. My pallet from came in damaged and badly scratched up”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there is any severe damage to the item that affects its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Still not received”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We checked and the order was delivered on 07/30/2024. If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“We order a post hole auger and before I finalize my order I decide to call and verify my order through on of titan agents , I didn’t want to get it wrong. The agent confirmed my order as being correct. Well it wasn’t? Not really sure what happened but I did my due diligence to make sure and it still was wrong. So anyone out there if you can help us get this returned and refunded properly, I would well appreciate it. Thank you”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I am being told via email that the second package of two was delivered, but it has not.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Upon checking, the second shipment was delivered on 07/16/2024, If you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The product is great, it was the customer service that was terrible. I was told it was on BO until 26 June. I called the 26th and was told it might come in around the middle of July. I told them that wasn't acceptable and refund me. With in 24 hrs they called and said the item I was wanting came in go figure. Anyway I took shipping and received the item in a few days”

Helpful Report

Posted 1 year ago

Hi! We sincerely apologize for your experience with us. I reviewed your account and found that the items you ordered were on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“In the end I did not receive the product I paid for. I entered the correct shipping address but your website did not accept my address and promtped me to correct the address. This resulted in accidental entry of a similar address in a different city and state. My call to the company to try to correct this resulted in an "its not our problem" response. Later, after contacting UPS and a resulting conference call, a new call tag was issued but the people who received the package refused to respond, so the package was not recovered. Though I do appreciate that some effort was eventually made to resolve the issue, in the end I spent money for a product I did not receive. Thus I am not exactly happy with this transaction.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for the technical issues upon placing the order. I checked your account and found that you had already spoken with one of our customer support specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“. Very poor packing resulting in 9 day FedEx delivery . No instructions . Uneven welds on arms resulting in uneven sides”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Titan Attachments has no problem taking money from customers while portraying a false service on their website. Their website should state there is a chance a customer will pay $112 for expedited shipping and receive zero expedited shipping. They advertised a service, took money for that service, and then kept the money when their company did not fulfill that service. We paid $112 for the attachment to arrive in 5-7 days. It didn’t arrive until 17 days later. I also contacted BBB for a refund on the expedited shipping fee and the company just said no, sorry we don’t guarantee shipping times. Then they shouldn’t advertise and take money for expedited shipping. The quality of their product is good though.”

Helpful Report

Posted 1 year ago

Hi. We apologize for the frustration and inconvenience you've experienced regarding the expedited shipping. Upon checking, we see that you have already been assisted by one of our customer service agents. Unfortunately, as advised, the estimated delivery time is an estimate and not a guarantee. Once the parcel has been handed over to the carrier, we have no control over any delays that may occur. We understand your disappointment, and we are continuously working to improve our services. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Decent quality attachments at fair prices. Shipping company (SAIA) is a joke. No call ahead, dropped off bucket with random metal angle contraption on it. Sent heads up email to Titan and got a "we're super sorry" as a response.”

Helpful Report

Posted 1 year ago

Hi. Thank you for your feedback. We're glad to hear you found the attachments to be of decent quality at fair prices. We apologize for the inconvenience you experienced with the shipping company. We understand how frustrating this can be and are actively working to improve our logistics partnerships. Your feedback is valuable to us, and we’re committed to making improvements. If you need further assistance, please feel free to contact us at info@titanbrands.com.

Posted 1 year ago

“We purchased the 6' forlift broom.... Order Process was fantastic. Delivery was even better. The product construction quality is good for the price point. However, we tried to remove the bristle segments and they will not budge. It seems there was an issue in the manufacturing process and the bristle base are too large to fit in the bristle channel. These are made of hard rubber and they could not be removed even with a 5lb sledge hammer. I don't see us being able to replace these when they wear becase they are absolutely crammed in with no budging whatsoever.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Titan Attachments Reviews

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