Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

“Kinda disappointed with this attachment… It’s says it fits cat 2 3 point attachment and it doesn’t. It will only fit Cat 1… will work nice for moving cat 1 attachment around”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The back plate is loose fitting on my Kubota slv75-2 . It gloops around when driving with anything on the forks. Verry disappointing. My old set didn’t flop. I’m thinking about returning them.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“We had trouble getting it off the truck. Needed log chains to drag it to the back of the truck. I am having trouble assembling the ditch flail mower. I am having trouble seeing it on my cell phone because the print and pictures are very small. I prefer to have a manual to work with.”

Helpful Report

Posted 11 months ago

Hello, we're sorry to hear about the difficulties you encountered during delivery and assembly. We understand how important it is to have clear instructions for assembly. For a better assembly experience, we recommend reaching out to our product team directly. They can provide you with further instructions on the assembly process. Additionally, if you require any further assistance or have any questions along the way, feel free to contact them. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Delivery experience terrible. Forks and frame were placed in front of an open garage door preventing my wife from being able to get her car out. There was no communication as to where to drop off or what actual time. My wife was in the house. Nobody knocked on the door to ask either”

Helpful Report

Posted 11 months ago

Hello! We sincerely apologize for your experience with us. While FedEx is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be met at the driveway and ground orders are instructed to be delivered at your door. If FedEx fails to do this, I highly suggest you contact FedEx's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“I received my crate with my new 155 Flailshift. It is all scratched up and apparently the hinges, shift slide, etc scratched the main body up pretty good. Got everything assembled but had to use 3 nuts and my own washers because the provided hardware was loose and fell out of crate while in shipment. I was ready to use it and apparently the shear pin on the pto shaft was already snapped in half. Now I have a 3800 paper weight on the back of my tractor and I have to order shear pins.”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“equipment showed up in insuffisient crating , crating to light of material for the equipment , crating was busted open in several areas . once we removed equipment from crating found it was put together wrong, and a bracket was damaged , instructions were poor and pictures did not dictate equipment involved.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The cheap shipping box was falling apart when it was delivered and at least one assembly bolt fell out of box as I was moving it. I have not tried to assemble the device yet so I don’t know if all the parts are even in the box!!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I had a difficult time getting my wood splitter attached to my quick attachment. The bottom plate was bent in the lower left hand side. After bending it back I was able, not without difficulty, get the wood splitter attached. Also the nuts on the top of the push plate were loose and I had to tighten those. I also had to pick the splitter up at the freight terminal. It was supposed to have been delivered and a time was given as to when it was to be delivered but it never came. The next day I got a call from the shipping company saying that it could not be delivered until the following day. So I went to the terminal and picked it up.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The fork extensions bent the first time I used them, I wouldn't buy again”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Tines bend too easily.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I had issues with the delivery. 1. You needed a valid address and could not work off of location information. The truck had to drive right by my ranch to deliver the product 20 miles further to an "address". I have had numerous deliveries to the ranch but you couldn't do it. Consequently I had to hook up a trailer drive the 20 miles, load the implement, and drive back the 20 miles. 2. You quoted approximately 15 days for delivery. It was about 5. Most would be happy with the quick delivery, unfortunately for me it was a big problem. I had planed around the 15 days and had left the ranch to return in about 10 days to receive the delivery as scheduled. What resulted was the implement was left in the front yard of a residential house and no one was there. This reverts back to the address issue. I had to drive 5 1/2 hours - one way - to go get the implement and haul it to the ranch, then drive 5 1/2 hours to get back to my house. Work on this address issue, there are all kinds of ways to locate somewhere other than an address. Pin drop, coordinates, road intersections, etc. All of our ranches linneing Hwy 77 in south Texas don't have "addresses", we have no mail delivery, cable TV, house phones. Etc. Other than that, I like what I purchased.”

Helpful Report

Posted 1 year ago

Hi, we sincerely apologize for the inconvenience you faced and appreciate your valuable feedback. Our aim is always to meet or exceed customer expectations, and we regret any inconvenience this deviation may have caused. We will review our delivery estimates to ensure they align more closely with actual delivery times, providing our customers with more accurate scheduling information. We are delighted to hear that you are satisfied with the product you purchased despite the delivery challenges. Your satisfaction is our ultimate goal, and we are committed to continuously improving our processes to enhance your overall experience. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“this Item only fit one of my JD front attachments with out 2 hours of grinding, they did offer me a small rebate but not the expedited shipping I paid and I'm guessing not as much as what it would have cost to ship the return and a new one, it also took them 4 days to decide which was 4 days I could not use it or try to fix it to fit, they did not seem concerned to see what mods I had to make so future buyers did not experience the same issue. I did not return as I figuered the next one would be same way and the lag would have added a week or 2 more of not being able to use.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and issued a partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Disappointed in delivery. Grapple fork was sent I piece and not best deal. I would look around more and not buy from titan. Expected it show up in one piece.”

Helpful Report

Posted 1 year ago

Hi, we apologize for any inconvenience caused by the separate shipment of your order. We aim to provide the best service possible and will take your feedback into consideration for future improvements. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“PTO shaft was in terrible condition. Teeth were so bad I couldn't even put in on the tractor. Took hours of grinding to get it to slide on. Worked great once I got it hooked up but wasted half my day”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. You may also submit a product suggestion through this link, https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360000995071. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Saia delivery truck dropped it at the street of neighbor. Neighbor told driver that was wrong address and driver said sorry I can't move it. Drove off and left it right next to street. Two neighbors were nice enough to move it to my back porch.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for your experience with us. While SAIA is our shipper for this order, we, unfortunately, have no control over the service that they provide upon delivery. Freight orders are instructed to be dropped off in front of your address and ground orders are instructed to be delivered at your door. If SAIA fails to do this, I highly suggest you contact SAIA's customer service to file a complaint. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“The attachments are fine. Your shipping is horrible. My attachments we delivered to the wrong address in a different town. Because the resident was honest and resourceful he found me on social media and sent a text after the order was three days late”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed and was delivered to the wrong address. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule and to the correct address. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“I bought 3" wide Titan flail hammers they do just fine I was TOLD it came with Hardware even though it doesn't say it in the description. I contacted customer sevice before purchase there was no Hardware in the package called to let them know had to go buy the hardware myself have not heard from them about it 3 weeks later”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists. Kindly reply to the email for us to further assist you. Please email us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“I ordered 2 items, they came in 5 separate shipments from fedex. I was sent 2 different size forks, the quick attachment handles were installed completely wrong, overall not a great experience. Wouldn’t buy from again.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Wrong product and can't get a callback so I can give them my account. # on my new credit acct.so I can have my refund accounted to my new credit card#.total lack of communication on getting a callback”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Very poor. Your shipping makes absolutely no attempt to package and protect my investment.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received has cosmetic damage. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the partial refund for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Attachments Reviews