“ordered a 3pt disc bedder. frame arrived intact. no bolts or hardware to put it together. box was damaged and clearly repackaged. suspect hardware lost in transport when box damaged. either way it sits in barn while waiting for parts”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Hidden fees during checkout. Don't say it is free shipping then have a handling fee. Also, received an email saying it was out for delivery, only to receive it 4 days later. Happy with the attachment though. Versatile little attachment. Says for stumps and tree transplanting. Which I did get it to help with trees, but it scoops stones up really well.”
Hello, we apologize for any inconvenience. We still offer free shipping, but due to increased costs, additional charges apply to Titan Attachments products because of size, weight, or special handling that is required to make sure your order reaches you safely. You can read more about the shipping policy on this link, https://www.palletforks.com/shipping-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 2-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“Build quality seems pretty good but absolutely no attempt to protect the frame during shipping has obviously resulted in many scratches and chips out of the paint, and we paid extra for the Orange to match our tractor! I'm aware that this is an attachment for doing work and will likely get scratches and such over the years, but ZERO attempt to wrap it with anything before shipping is absurd!”
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titanramps.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Still waiting for answers. My product was not properly wrapped for shipment. It was missing powder coat paint on numerous areas not protected. I sent photos of damage. No one has contacted me since I filed a clajm.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed a replacement order for you. You can contact us at info@titanbrands.com if you require additional assistance.
“The bucket overall looked good but had some poor quality welds on it. Welds were cold lapped and not bonded to both pieces of metal. It’s in need of repair after about two hours of use. I have purchased several implements from Titan that I am pleased with but this one needed a little more attention.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I ordered a mower and a disk....neither one fit our John Deere tractor . The mower box was pretty beat up upon arrival and there may have been some attachment parts that we didn't get .... Then a week after I bought the disk they were marked down...ARGH!”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies if you are not satisfied with the paint. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.
“Basically I am unhappy with the product and, for the most part, customer service. I have struggled with this mower since early March. Customer service has not responded in a timely manner. The recently received replacement mower is missing parts and several grease fittings don't work. I have spent too much time and extra money assembly and disassembling the mowers. I should be reimbursed for my time and expenses. Also, the operator's manual is a disappointment.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“One of the riser bars was welded 1/4 “ off to one size I don’t feel like it should have left the factory like this. It probably won’t be as strong as it’s supposed to be.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“The products were good, but it took 3 follow up calls over 3 weeks to finally get my entire order shipped. It was not a shipping company delay, but a delay in shipping out the in stock product. The process was frustrating at best.”
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
“The attachment appears to be quality, the packaging and manner in which it arrived was horrible. Delivery was delayed by 48hr due to FEDEX being unhappy in the manor it was packaged and the attachment came all banged up and missing hungs chunks of paint begging to rust. Ultimately you choose the way you package the item and whom you have deliver. Ditch FedEx and/or package it differently.”
Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality or any missing parts, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if your replacement order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
“The unit I bought doesn’t work with my John Deere 5105M cat 2 quick attach. The cat 2 spacing is way off. Makes me sad as I had big plans for its use. Nice quality but not useable. Wasted 550 bucks at this point!
Vance Hunter”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“Kinda disappointed with this attachment… It’s says it fits cat 2 3 point attachment and it doesn’t. It will only fit Cat 1… will work nice for moving cat 1 attachment around”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
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