Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Hello, please accept our sincere apologies if you are not satisfied with the paint. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.
“The product does work and has made my life easier. It was manufactured wrong and does not fit on one side. Either it was warped or bent too short and will not allow the securing clamps.to engage on the right mount”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.
“I had a Tree puller from a more expensive company. It broke in the middle of a tree clearing contract. The original manufacturer took three weeks to send me expensive replacement parts. While waiting,
I ordered a completely new tree puller from Tritan, it was delivered before the repair parts for the other machine arrived. I put the Titan in service quicker and cheaper than repairing my other machine. Now I have two good machines. I like the hoses on my Titan, they are better protected.”
“The 3 Point Hitch adapter is a tremendously handy and well made hitch adapter. It saves lots of energy by saving the operator from numerous jumping from the seat to make alibnment adjustments with the impliment. I reall recoment it to any tractor owner.”
“Seems to be well built. But owning a weld shop, I know a thing or two about fabrication, paint and shipping.
Issues:
1. The tiller arrived scratched and dinged up in a few spots.. the scratch is roughly 2’ long , through the paint / powder coat.
2. Parts of the unit are well made: drive shaft, gearbox, 3 pt hitch assemble, shaft from gear box to gear box and tiller blade assembly .
The tiller body and rear door/guard is another story. Weld look adequate but the paint prep is very poor. The soot and spatter from the welds was never cleaned. Then to top it off, the LTL shipper stuck a sticker to the body and rear door of the tiller and when I removed it, the paint /coating came off with the sticker. Again, it looks like the metal was never cleaned prior to painting.I am very unhappy about this. I have pics to prove.
Shipping time was above expectations.. 2-3 day delivery… 👍🏼👍🏼
I’ve put 1-2 hrs on the tiller and it work really good but Titan failed in the quality and customer satisfaction department. This wouldn’t happen in my shop.
If Titan needs me to help solve the issues, I’d be happy to discuss this further..”
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