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Titan Ramps Reviews

4.0 Rating 1,491 Reviews
75 %
of reviewers recommend Titan Ramps
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Titan Ramps Reviews
Visit Website

Phone:

800-605-7555

Email:

info@titanramps.com

Location:

3839 Forest Hill Irene Rd, Suite 100
Memphis
38125

Write Your review

Titan Ramps 5 star review on 12th October 2023
Daniel Masera
Titan Ramps 4 star review on 1st July 2023
Eric Anglea
Titan Ramps 5 star review on 29th June 2023
Jon Cornell
Titan Ramps 5 star review on 11th June 2023
Phillip Hodges
Titan Ramps 5 star review on 6th June 2023
Paul Kinney
Titan Ramps 4 star review on 14th May 2023
Samuel Adams
Titan Ramps 5 star review on 25th February 2023
Jamey Landry
103
Anonymous
Anonymous  // 01/01/2019
Misleading ramps are not 2000 lbs they are 750 had to return now have to wait a week to get money back to buy new ramps and their made in China not in USA. And when you call customer service you call millasia
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I sent you an email earlier today for your refund update. Please check your inbox, spam, and junk folder. Please reach us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
The ram is beautiful, a perfect fit and easily installed. Everything was right on schedule and I can't thank your sales person enough for all her help. I will certainly recommend your company to anyone that needs this type of service.
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
Posted 2 years ago
Good, I like the optional fittings for mounting.
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
Posted 2 years ago
Ramp had some paint chips and one small dent upon delivery. I suspect it's nearly impossible to ship something that big and heavy without some small damage occurring.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
It has always taken at least 4 emails to get a warranty part. It's like they are obtruse on purpose.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-7555 and press option 5 for Product Support; or, email us at info@titanramps.com if you require further assistance.
Posted 2 years ago
The item arrived early. Good product. Easy to assemble.
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We would love to turn this experience around for you, please don't hesitate to reach out to us at info@titanbrands.com for any concerns in the future. We hope to be able to serve you again!
Posted 2 years ago
package was received is good condition. I will have to wait a couple of months till I can get to the farm to install. Thank you again
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
Posted 2 years ago
Ordered ramps and one of them broke at the welds on the hinges, been waiting for 3 weeks for an answer to when I will get a replacement. I believe the ramps are good but I got one with a bad weld. I’m still waiting for an update
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Instructions were TERRIBLE.... Your support staff does not know their products.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the manual you received is not very useful. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
Great product
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
Posted 2 years ago
I would give the ramps and the fulfillment of the order five stars except for the fact that that the day I received the ramps I started getting multiple emails from Titan showing me that the ramps are on sale for $150 cheaper
Helpful Report
Posted 2 years ago
Hello. We apologize for any inconvenience. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titanramps.com/hc/en-us/articles/360057611372-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.
Posted 2 years ago
Excellent product; prompt delivery, reasonable pricing
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
Posted 2 years ago
Your customer relations is great. I love my ramps.
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
Posted 2 years ago
The ramp is fine. I am satisfied with it. I am not satisfied with the shipper. The ramp reached Sacramento, 75 miles from my city, on Friday. It was in my city, San Jose, Ca on Saturday. It was not delivered to my home until Wednesday afternoon. The delivery man was very polite and helpful. I appreciate his work. I do not appreciate SAIA taking so long to get the ramp to my home.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.
Posted 2 years ago
The ramps work perfect for my tall truck
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
Posted 2 years ago
Fast shipping, but didnt come with bolts to put together, I had to go to home Depot to buy bolts, screws and nuts. If I knew it was going to be like that I would have gotten the necessary hardware before purchasing
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We can issue a replacement part for you but sourcing the hardware might take 60-90 days. To avoid further delay, we are offering you to purchase it locally and send us the receipt for reimbursement. You can email us at info@titanramps.com if you require further assistance.
Posted 2 years ago
Good quality product and a decent price.
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
Posted 2 years ago
Ads are misleading. Most need assembly, even though they claim they don't. Won't help fix problem.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-7555 and press option 5 for Product Support; or, email us at info@titanramps.com if you require further assistance.
Posted 2 years ago
Works perfectly. Very pleased.
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!
Posted 2 years ago
The wrong part was delivered. Working with customer service to resolve problem.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanramps.com and we will be more than happy to assist you.
Posted 2 years ago
Titan Ramps is rated 4.0 based on 1,491 reviews