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TJ Hughes Reviews

3.5 Rating 711 Reviews

59 %

of reviewers recommend TJ Hughes

Company Reviews

Product Reviews

3.5

Based on 711 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

TJ Hughes 1 star review on 2nd October 2022

TJ Hughes 1 star review on 17th August 2022

TJ Hughes 1 star review on 24th February 2021

TJ Hughes 1 star review on 24th February 2021

TJ Hughes 1 star review on 8th August 2017

TJ Hughes 1 star review on 8th August 2017

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods took over 3 weeks to arrive, had no contact to advise of delivery date, I had to contact TJ Hughes to try to find out if I would receive goods in time for Christmas and no-one contacted me back for about a week and by that time the goods had finally been received. The customer service was poor and the lack of information was very disappointing.”

Posted 7 years ago

Thank you for taking the time to write your review and providing us with feedback. Unfortunately delivery over the Christmas period was extended and we would like to apologise that you didn't receive your order much faster. Kind regards, TJ Hughes

Posted 7 years ago

“I ordered 13th December and they still haven't been delivered to the store so missed Christmas. Unable to get a refund in store as they haven't yet been delivered so now need to figure out how to get the refund on line. Not a great service for me unfortunately.”

Posted 7 years ago

Hi Jayne, Thank you for taking the time to write your review and for the feedback you have provided. We would like to take this opportunity to apologise that you have not yet been able to collect your item. We will get the Customer Service team to contact you so we can look to resolve this promptly. Kind regards, TJ Hughes

Posted 7 years ago

“Really disappointed on the lack of communication and how long delivery took inwont be ordering online again”

Posted 7 years ago

Thank you for taking the time to write your review and providing us with feedback. We have reviewed your order and can see that it was collected 7 working days after it was placed, and that our the "ready for collection" email was sent. We do apologise that you were not able to collect sooner. Kind regards, TJ Hughes

Posted 7 years ago

“Very poor was told on the website my item was in stock so I orderd and payed for the items then to be told my item was out of stock and my item would be posted when the item becomes available ... 2. Week late my parcel was .. never ordering anything from here again”

Posted 7 years ago

Thank you for taking the time to write your review and for the feedback you have provided. Unfortunately delivery over the Christmas period was extended to 14 days and after reviewing yours can see the item was delivered within 6 working days of placing the order - we would like to apologise that we didn’t get your order to you faster than we would have liked. Kind regards, TJ Hughes

Posted 7 years ago

“Took over 2 weeks to arrive and when it did it looked second hand the packaging was scratched and unsealed.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us and we are disappointed to hear you have experienced a poor level of service. We can see the item was dispatched within 3 working days of your order being placed - we would like to apologise we didn’t manage to arrange the dispatch sooner. We will also be looking into the packaging issue with our dispatch team. Kind regards, TJ Hughes

Posted 7 years ago

“Curtains took a long time to arrive. Received numerous emails so got totally confused. Curtains were wrong size but wouldn't have kept as very poor quality.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us and we are disappointed to hear you have experienced a poor level of service. We can see the item was dispatched within 7 working days of your order being placed - we would like to apologise we didn’t manage to arrange the dispatch sooner. We will also pass over the quality feedback to our Homeware Buyer. Kind regards, TJ Hughes

Posted 7 years ago

“After waiting a few weeks for delivery the packaging looked like it had been run over, everything had been opened inside was not happy at all as they wer gifts for people.”

Posted 7 years ago

Thank you for taking the time to write a review on your recent purchase with us. Your feedback is appreciated and we will be looking into both the Dispatch Team - to ensure more vigilance is upheld when preparing for delivery. Kind regards, TJ Hughes.

Posted 7 years ago

“I bought 2 blinds I waited longer than I was told it would be then when I finally got them both the poles off the blinds where bent in the middle plus there was a white stain down one of the blinds but as I have a child and my house is closely over looked I needed the blinds on my windows so I had to use them”

Posted 7 years ago

Hi Lisa, I'm sorry to hear of your experience with the blinds that you ordered. We would always ask customers if there is an issue with their goods when delivered to contact us immediately so that we can rectify this. Do please contact our web enquiries team on the TJ Hughes website who will be more than happy to look into this for you. Kind Regards, TJ Hughes.

Posted 7 years ago

“The parcel was never picked up from the store as it arrived too late and as it was a Christmas present it had to be purchased again. Please confirm this has been returned and my account will be credited. Many thanks”

Posted 7 years ago

Hi Emily, Thank you for your comments and please accept our apologies that the product arrived too late. I've checked on our system and we don't appear to have had notification from you to cancel the purchase and refund it. Please can I ask that you go to our web enquiries page on our website. Once a refund is requested through this we will process it immediately for you. Kind Regards, TJ Hughes.

Posted 7 years ago

“Would not order again on line. Cost more and still had to collect from store. Also package damaged on opening”

Posted 7 years ago

Hi Susan, We are really sorry to hear you are unhappy with our service. If something is damaged upon receipt, we do ask customers to let us know so that we can rectify this as soon as possible. Do please contact us on our web enquiries page with the details and we will look into this for you. Kind Regards, TJ Hughes.

Posted 7 years ago

“I haven't even received any communication to say the items have been delivered in store!”

Posted 7 years ago

Hi Michelle, Please accept our apologies if you've received no communication. I've checked and your item is ready for collection in store. Kind Regards, TJ Hughes.

Posted 7 years ago

“Never got the for Christmas too late said there were I stock but it was weeks later”

Posted 7 years ago

Hi Helen, Please accept our apologies for this. We did experience a few technical difficulties with our software around the Christmas period. I'm pleased to say that these have now been rectified. Kind Regards, TJ Hughes.

Posted 7 years ago

“Not easy to return as it took that long to arrive royal mail useless”

Posted 7 years ago

“I purchased george forman grill from you , i payed postage it went to 59 yarborough GRIMSBY instead of mine they telephone me and i then had to get taxi to pick it up so i was not very happy it was very inconvenient. also i went into my local boyes store only to find they were selling the same george forman for £5 less . yours mrs p sexton”

Posted 7 years ago

“I ordered two pairs of men's Nike joggers, they both arrived overly big and long in length nothing like the Nike joggers bought previously! Also I had them delivered to my home to find they had left a security tag on them which so had to make the trip into the store anyway. Was not impressed first and last time buying here.”

Posted 7 years ago

“I ordered an item online as there was a introductory discount for ordering online of 20%. Four days later I was going into Glasgow town and would have expected it would be there within that time but it still hadn't arrived in store and the store had the item in stock but still wouldn't give me one from stock. So I had to cancel order and buy in store without the discount. I feel that this service is very poor and would have made sense to use item in stock in these circumstances.”

Posted 7 years ago

“Wrong leg length sent in my order not refunded for a item charged to my debit card that was out of stock.”

Posted 7 years ago

“Wish I'd read the other reviews before I ordered cost me £4 to return the item as did not fit had next day signed for return delivery and I'm still waiting for the refund . Safe to say I won't be ordering again”

Posted 7 years ago

“Wrong leg length sent in my order not refunded for a item charged to my debit card that was out of stock.”

Posted 7 years ago

“I bought a retro record player for my sons Xmas and when it arrived the seals on the box had been previously opened and box was grubby I hoped it was just the packaging but on Xmas day to my dismay it didn't work it was probably a previous return . Still awaiting my refund”

Posted 7 years ago

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TJ Hughes is rated 3.5 based on 711 reviews