“Delivery on time but they did change delivery company which was a little confusing when email arrived saying no parcel but it arrived 4hrs later by a different carrier and no explanation”
Thank you for taking the time to write your review and for the feedback you have provided. We have reviewed your order and can see that the confusion has occurred due to the fact that YODEL had not been able to send the items due to a scanning error - so they had sent the order back to our warehouse. We reallocated the order to Royal Mail 48hr delivery to ensure the order arrived promptly. We would like to take this opportunity to apologise for any inconvenience caused. Kind regards, TJ Hughes
Thank you for taking the time to write your review. Can you please contact the Customer Service Team on: webenquiries@tjhughes.co.uk so they can sort this out quickly for you. Kindest regards, TJ Hughes
“Fabulous service, I was kept well informed of the progress of my order. The products were of good quality, which in turn made for very happy recipients! Thanks T J Hughes”
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes
“I thought that the communication was very good and gave realistic updates. One of the items I ordered was not available in the end and I received regular updates and the delivery tracking was very useful.”
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our overall service and have left such positive feedback. We appreciate your understanding when we experienced a stock replenishment issue - your custom is really valued. Kind regards, TJ Hughes
“Ordered 3 items for click and collect - which i hoped would be delivered together to save me 2 journeys. No such luck the first parcel was ready within a week of ordering, I didn't pick it up straight away hoping the second parcel would arrive. Eventually i picked the first parcel up, after almost 3 weeks still no sign of the second parcel I emailed customer services and the parcel was available the next day, it had been in store all the time.
Besides the above, the website was easy to use, items were what were ordered, but think I would get them delivered next time.
Also, I would prefer to wait for a few days and get one parcel with all the items, rather than received separate parcels.”
Thank you for taking the time to review your recent click and collect purchase. We do appreciate the feedback given as Click and Collect is new to our Company and we look to constantly improve this service. Kindest regards, TJ Hughes
“Brought a big audio item the staff were very helpful and took it to loading bay so we didnt have to carry it a long distance. A part was faulty we went back to store and they changed it straight away good customer service happy to help and went the extra mile. Well done TJ HUGHES BURY”
Hi John, Thank you for taking the time to review your recent purchase and service from us. We are pleased you are happy with the service and the help you received, and thank you for leaving such positive feedback. Kind Regards, TJ Hughes.
“Cheap quality aftershave. Delivery was a little slow but free and over xmas so didn't expect to be really quick overall very happy with the purchases and got a real bargain. Thankyou”
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
“CustmrSrv was very good but the only purchase that I was waiting for which was a Christmas present for my husband john Paul g was damaged the tin was open at the bottom”
Hi Christine, Thank you for your feedback, we are pleased to hear that you found our customer service team helpful.
Please accept our apologies that you goods did not arrive in the expected condition, you feedback has been taken on board and the relevant department have been re trained in packaging items to ensure no damage to products. Kind Regards, TJ Hughes.
Hi Karen, Thank you for taking the time to review your recent purchase from us. We apologise for the delay in receiving your goods, but are very happy to hear that you are pleased with your purchases. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
“Ordered 2 pair of Wrangler jeans which I have previously bought direct from stores. They arrived on time and were just what I expected. Good service.”
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
“Product arrived on time. The toy was not damaged but the card box was ripped this is probably due to the fact the toy was packaged in a large plastic sack and was probably damaged in transit.”
Hi Andrew, Please accept our apologies for the damage to your purchase. Do please let us know if an item is damaged so that we can replace it. If you would like to discuss this further please feel free to contact us on our web enquiries page on our website. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
“Hi! Delivery of slippers great promise of £5 voucher still awaited cost me loss of boots I 'd have bought, unhappy about that but everything comes to he who waits! Eric Souter
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“Thought delivery would have been slightly quicker, but it was Christmas, so probably busy.
An update of when it would be delivered would have been helpful.
I was not sure if the order had gone through.
Packed well.
Overall happy.”
Hi Elaine, Thank you for taking the time to review your purchase with us. We're glad to hear you're happy with it, but have taken on board your comments with regards to delivery updates. Thanks again, Kind Regards, TJ Hughes.
