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TJ Hughes Reviews

3.5 Rating 711 Reviews

59 %

of reviewers recommend TJ Hughes

Company Reviews

Product Reviews

3.5

Based on 711 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

TJ Hughes 1 star review on 2nd October 2022

TJ Hughes 1 star review on 17th August 2022

TJ Hughes 1 star review on 24th February 2021

TJ Hughes 1 star review on 24th February 2021

TJ Hughes 1 star review on 8th August 2017

TJ Hughes 1 star review on 8th August 2017

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order on line Very friendly staff in store.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 7 years ago

“I ordered some perfume as a Christmas gift for a family member. Product came well packaged and delivered on time!”

Posted 7 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 7 years ago

“Very good response to my order delivered in good time”

Posted 7 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 7 years ago

“Only used once so far but was easy to use with good results. My hair is shoulder length. Would recommend.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 7 years ago

“Great product at a brilliant price.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 7 years ago

“My deep fryer arrived promptly after ordering online. It wasn't expensive therefore it doesn't seem as substantial as the one I owned previously,however I have only used it once and it performs the task efficiently. It is value for money and so far I am pleased with it.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 7 years ago

“Brought Christmas presents they arrived quickly and the price was great very pleased.”

Posted 7 years ago

Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.

Posted 7 years ago

“Had a problem ordering on line for my slow cooker,Got there in the end .Happy with the product”

Posted 7 years ago

Hi Cindy, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 7 years ago

“Several weeks ago I placed and paid for 2quest electric blankets. After 2deliveries of king size, I got my money back. They then said their had been a mix up with sizes and took it off the website. I then saw they put them back on but only had the double. I took a chance with size and ordered two . I got a£1 off but not the 10% for first order, which it was as I never got the previous ones, so I feel hard done by, and especially all the trouble I had when trying to get the first order which waS aborted. Thank you H. J Walton. Hilary.walton@yahoo.co.UK order no.web 10061”

Posted 7 years ago

Hi H J Walton, Thank you for taking the time to write your review and for the feedback you have provided. We have been looking into this matter for you and if you could contact the Customer Service Team on the website link “contact us” we can look to sought you a 10% refund for the new items you have purchased. Kindest regards, TJ Hughes.

Posted 7 years ago

“Hi i had a bit of a do with TJS. My family especially my late mum have spent fortunes in TJ Hughes.It was our favourite shop and remains one of mine. I got a music centre for my partner for his birthday. It had a turntable. We had people round and were thrilled as we were going to play some old punk vinyl. It didn't work I was so embarressed. I wrote back to TJS and got a bit of a snotty reply. I was taken aback they are usually great. Anyway after many emails it was sorted and well. Then I was super disappointed to make it up to me the person I dealt with told me they'd put ten quid in my account an e voucher. I logged in and tried to spend it. Couldn't find it. Emailed them three times now and no reply about the mysterious voucher. I have no idea how to find it if it is there and I asked if I could get a table for my disabled grandson. No reply So they would have had an excellent for their review instead they've got a good. They did replace the music centre and I should have tested it before I gave it to my partner. I didn't think I needed to as I trusted TJs. Another gripe is they are super good at delivering yet they had to get Yodel to pick the faulty one up?? HOW much money would they have saved if they just got the faulty one when the delivered the replacement? Then these savings could be passed onto us.”

Posted 7 years ago

Thank you for your feedback. May I take this opportunity to apologise for the delay in response to the issues you have had regarding the fault with your order and the issue with your e-wallet voucher, we have checked and this should be available to you, if you are still unable to place the order please call us and we will happily place the order for you. We are continually working to improve our services and your feedback has assisted us with this. Many Thanks

Posted 7 years ago

“Iwould have liked to purchase the Tan shoes but these were not available on line, still I was happy with my order.many thanks Ronald.”

Posted 7 years ago

Thank you for your feedback. I am sorry that we did not offer your preferred colour shoes for online purchase, our dedicated team are adding products to the site on a weekly basis so we can provide our customers with variety of products and offer more choice. We are constantly aiming to improve our service and your feedback is greatly appreciated

Posted 7 years ago

“Hi yes happy to order more on line just disappointed with the lack of communication regarding this purchase double quilt Regards Phil smith”

Posted 7 years ago

Hi Phil, Thank you for taking the time to write your review and for the feedback you have provided. We would like to take this opportunity to apologise for not fulfilling your complete order due to the stock replenishment issue. We hope this has not deterred you from shopping with us in the future. Kindest regards, TJ Hughes

Posted 7 years ago

“Good service.Quick delivery.Have always bought them and will continue to do so”

Posted 7 years ago

Hi Hilda, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 7 years ago

“All good”

Posted 7 years ago

Hi Linda, Thank you for taking the time to write a review, we are pleased you are satisfied with our service and have left such positive feedback. Kindest regards, TJ Hughes

Posted 7 years ago

“Order process was fine although watch out for the free delivery offer as I was charged for delivery even though the purchase qualified. To their credit they did refund it although it took them over a week to reply to my email. Delivery dates were all over the place firstly given a Tuesday delivery then the carrier said it would be Monday but actually arrived on the Saturday, luckily you can change it in flight as well as delivery location. Having said all that I would still shop with them again.”

Posted 7 years ago

Hi Colin, Thank you for taking the time to write your review and for the feedback you have provided. We have reviewed your order and can see that the item was dispatched from our warehouse within 24 hours of the order being placed so we would like to take this opportunity to apologise on behalf of our couriers for failing to deliver in a more time efficient manner. We are glad to see that you will continue to shop with ourselves. Kindest regards, TJ Hughes

Posted 7 years ago

“The item is brilliant, the delivery man not so he threw item over back garden gate?”

Posted 7 years ago

Hi Debra, Thank you for taking the time to write a review, we are pleased you are happy with our product and have left such overall positive feedback, we apologise on behalf for the courier for the manner in which the item was delivered and we will be looking to review this matter. Kind regards, TJ Hughes

Posted 7 years ago

“Telephone order , staff helpful and friendly. Order arrived day earlier than promised but advised by text so no problem.”

Posted 7 years ago

Hi R I Adkins, Thank you for taking the time to write a review, we are pleased you are happy with our service and have left such positive feedback. Kind regards, TJ Hughes

Posted 7 years ago

“The product I received was as described. I used the service to change the delivery date so that I would be in. However this did not work as it was delivered on the date first offered even though the system said it had excepTed the alternative ine. I therefore had to go to collect my goods.”

Posted 7 years ago

Thank you for taking the time to write a review, we are pleased you are happy with our overall service given and still left such positive feedback despite the failure in the altered delivery, we hope to see you as a returning customer very soon. Kind regards, TJ Hughes

Posted 7 years ago

“Really pleased with the speed of delivery, ordered Sunday arrived Tuesday. Such a shame only half the order has arrived as waiting for stock on the rest although the full payment has been made”

Posted 7 years ago

Hi Sue, Thank you for taking the time to write a review, we are pleased you are happy with our overall service and have left such positive feedback - I can see you have now received all your order - the reason for the "split" is due to the fact we deliver from two separate warehouses. Kind regards, TJ Hughes

Posted 7 years ago

“Still awaiting part of the order???”

Posted 7 years ago

Hi Maureen, Thank you for taking the time to write a review, we are pleased to see you are happy with our overall service - in regards to part of the order "missing", we dispatch from two separate warehouses, which is where the outstanding items will be in transit from the other warehouse. Kind regards, TJ Hughes

Posted 7 years ago

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TJ Hughes is rated 3.5 based on 711 reviews