tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,154 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,154 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

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“I have been dealing with Tom’s for a couple of years now and have rarely received better service from an outdoors specialist. Most of my purchases have traditionally been based on personal visits when passing through Tumut. In the most recent case, however, it was a mail order transaction as I live in Brisbane and wouldn’t be back in the region until later this year. I found the item that I was looking for on the website - ordered it - and a couple of days later it was in my hand. Postage was prompt and hassle free and the tracking service was excellent. Can’t sieak highly enough of the business and the operators. Cheers.”

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“Thank you for your excellent and friendly help over the phone on our recent purchase.”

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“Prompt filling of the order and fast dispatch. Excellent service.”

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“Great friendly service. Great to listen to Chris and his expert knowledge on fishing in the area.”

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“I have purchased a number of items from Tom’s, and have found them unfailingly friendly, and they sell only quality and reliable branded outdoor products, so I trust them. Their pricing is competitive, and express posted for convenience. Keep up the good work guys!”

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“Greater service”

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“Tom's Outdoors have a very user friendly website with a comprehensive range of high quality products. The product descriptions give you all the information you need to make an informed purchasing decision. For those requiring more in depth information the friendly, knowledgeable and experienced staff happily help. The products available at Tom's Outdoors are only high end gear in a range to suit different budgets. I highly recommend Tom's Outdoors for your Outdoor equipment and good outdoors advice. Luke Patton”

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“Great product from Patagonia. Only been out once so far but the quality of the boots is high and they provide excellent traction. 10/10 service from Toms once again. Thanks alot”

tomsoutdoors.com.au 5 star review on 21st March 2019

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“Thanks guys - love the service - my 2 orders arrived quickly also love the exped synmats !”

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“I have had two recent online purchases from Tom’s - great speed and friendly service. I’ll for sure use them again and would recommend them to others. David”

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“very helpful staff with great advice and service excellent work toms team”

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“Great store with some of the best prices in Australia. I dropped into the store a few weeks back and Kane was super friendly and helpful. I initially baulked at the prices, but turns out Tom's stocks quality gear that's worth spending a little extra on. For what I ended up getting (sleeping bag, mat and fly rod), these were by far the best prices I could find online. Express shipped for free, arrived in Jindabyne in 2 days, and even had a handwritten note included (Thanks again Kane!).”

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“love this stuff, love the speed of delivery and service. Sorry to make this pun, but I'm hooked Tom!”

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“Friendly, helpful and prompt are the words I use to describe the service at toms outdoors. I have always had a good experience dealing with the staff here and I am happy to support a business that gives me a result I am happy with. What more can be said? Quality gear, friendly and helpful people to deal with and a good understanding of what they are selling. Perfect score from me”

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“I purchased the Patagonia pack-vest on line and it arrived within 2 days. Great service and a great product. Thanks Toms Outdoors, you did it again!”

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“I like your store, but why does the coupon have such a short expiry date? The feedback a customer provides can be invaluable. Also, I think most responsible lovers of the outdoors wouldn't be buying new gear every 60 days. So first point of feedback is to reconsider what feedback from your customers is worth and reward them without imposing such unnecessarily tight timelines on them.”

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“Good products for the outdoorsmen as well as a great range of knowledge to share it’s always a pleasure buying and learning from you guys!”

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“Great service, got my shirts and shorts within a couple of days !”

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“Great service and super quick delivery, and the online store ihas a great clean look and is easy to navigate.”

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“Awesome box with great dimensions to store heaps of goodies. More importunely love the customer service, a Tumut river fishing trip might be in order just to come check out Tom's Outdoors again!”

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tomsoutdoors.com.au is rated 5.0 based on 1,154 reviews