tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,172 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,172 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was impressed with the service particularly on the second or third trance and the reminder call. good product from Snow Peak, good work from Toms Outdoors; see you in the future, regards Grant.”

Helpful Report

Thank you for your kind words, Grant! And thank you for your support :)

“I like my new headlamp. My purchase took a while to arrive but that was an Australia Post issue. Tom's outdoors was prompt to reply to my query.”

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Thanks for leaving a review, Jeremy! Glad to hear you like your new headlamp :)

“Great prices, Very fast processing of order, absolutely will purchase from again.”

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Thank you for your kind words, Ben! We appreciate your support :)

“The online purchase was so easy, the information was clear and I received the product faster than I expected. Very happy with my t-shirt and will definitely recommend them to everyone.”

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Thank you for leaving us a review, Pamela! We are grateful for your support :)

“One of the few suppliers of quality Snow Peak gear. Super quick postage and no problems with my order. I love visiting the shop in person when we're down that way. Will continue to support this small but awesome business. Thank you!”

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Thank you so much for leaving us such kind words! We may be bias but Snow Peak really is the best :)

“Wonderful service and great communication in dealing with Tom’s Outdoors. Firstly, Dom had to order my RAB Microlight Alpine Jacket from the UK. My jacket arrived only two weeks after I ordered it – fast service to say the least. Unfortunately, I ordered the jacket in a size that was too big, so it needed to be returned (I’m in WA). The return process was both easy and flawless. Perhaps more importantly, Dom and Chris are very knowledgeable, accommodating and great communicators. Highest praise for Tom’s Outdoors. Mark”

Helpful Report

Thank you, Mark! We really appreciate you taking the time to write this review, your kind words have made our day! We're so glad to hear you had a positive experience with us and we really do appreciate your support :)

“I would highly recommend Tom’s Outdoors to any prospective purchaser. They were very friendly and helpful, nothing was too much bother. I received my delivery when they said I should get it. It was a pleasure dealing with such nice, genuine people.”

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Your lovely words have made our day, Catherine! Thank you so much for your support :)

“I loved dealing with them, they were so helpful, knowledgeable and easy to deal with, this is the first time that I have dealt with them but it will not be the last.”

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Your kind words have made our day Gary! Thank you :)

“Very helpful and extremely prompt delivery.”

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Thanks for taking the time to leave a review, Jon! Much appreciated :)

“Great shop for fly fishing and outdoor, nice friendly and competent staff. Definitely a place to visiting if you are a fisherman or an outdoor person.”

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Thank you for your kind words and support, Luca! :)

“Very fast postage and good prices.”

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Thanks Kaitlin! Great to hear your order arrived quickly :)

“The Fulling Mill flies are top shelf - great quality and of course they work!....as usual the service from Chris and his team was great, even calling me to suggest an alternate pattern to replace an out of stock item.”

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Thanks so much, Murray! Your support is appreciated, as always :)

“Fast postage, friendly service and excellent quality gear for very reasonable prices. I only started shopping with them recently but they’ve quickly become my go-to.”

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Thank you for your kind words, Stephen! Your support is very much appreciated :)

“Prompt service!”

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Thanks for leaving a review!

“The service, support and products offered by Tom’s Outdoors are first class. I always have great confidence in dealing online and in store with Toms. Thank you.”

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Thank you so much for your lovely words, Pat! We're super chuffed to hear that you think we are a first-class store and we are so grateful for your support :)

“This small family business is big on the goods. I easily located the item I wanted (Black Diamond Z poles). The price was super competitive. It was easy to make the decision to buy, and support, these guys. The item was delivered to me within 2 weeks, even when deliveries were suffering delays. Thanks Tom's Outdoors! I will be purchasing from you guys again.”

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Thank you so much for leaving a review, Julie! Your kind words have made our day, your support is very much appreciated :)

“Delivery of quality Patagonia items as described and as ordered. Excellent service.”

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Thanks for leaving a review, Wendy! :)

“Snow Peak mug and Nalgene bottle are exactly what I needed. Delivery was rapid !”

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Great to hear, Philippa! Thank you so much for taking the time to leave a review :)

“I really enjoy dealing with Tom’s Outdoors and respect their obvious love and connection with outdoor adventure. They always respond promptly and meaningfully to queries. They also have a great product range. Thanks guys.”

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Thank you so much for your kind words, Tim! Your support is very much appreciated :)

“Top notch product and top notch service! Whether shopping online or in store, you can’t beat Toms for your adventure gear 👍🏻”

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Thank you for your support, Lee! It's very much appreciated, as always :)

tomsoutdoors.com.au is rated 5.0 based on 1,172 reviews